INS317- Organisational Change Management
Added on 2020-04-29
13 Pages2804 Words165 Views
Leadership Management
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Running head: ORGANISATIONAL CHANGE MANAGEMENTOrganizational Change ManagementName of the Student:Name of the University: Author Note:
1ORGANISATIONAL CHANGE MANAGEMENTAnswer 1Organizational Change Management Program in King Edgar Hospital In the year of 2003, the government started pressurizing the hospital authorities toimprove the performance parameter and services by reducing duplications. The NHS trust feltthat King Edgar Hospital also requires making modifications to the hospital policies andprocedures to improve the performance scale. One of the major problems was found in keepingthe patients on the waiting lists. The NHS trust started receiving many of the adverse mediacoverage that highlighted the issues with the £30 million financial deficit and the long waitinglist. After recognizing these specific problems, the Trust Board started conducting the internalaudit of the hospital performance. It has been observed that the hospital has been facing the widerange of problems that include the high admission rate, wait of the patients during emergency,bottlenecks of the medical admissions, and delays in discharge. In addition to this, it is alsonoticed that the patients are placed in wrong ward, increasing complaints of the patients, andpoor relationships with the social services. Issues with the inefficient management of thehospital authority are the major concern to be taken into account for developing the changemanagement program. With the lead of Tracey Burns, the Executive Director of Nursing took the initiative toundertake the change management program. She welcomed this opportunity for two majorreasons. She is quite aware of these issues since she was a former matron in this hospital. One ofthe major reasons for undertaking this initiative is to develop the secure and safe environment forthe patients. She claimed that she would place herself in the position of the patience tounderstand their conditions and improve the hospital services. It is quite difficult for the patients
2ORGANISATIONAL CHANGE MANAGEMENTto spend 12 hours in a trolley and keep on waiting during the emergency cases. Another majorreason for developing this change program is to extend the role of the nurses who are usuallydominated by the medical personnel or professionals. She wanted to provide the nurses enoughempowerment for the motivational purposes and improve the performance of the patients’services. It would be beneficial in improving the relationships with the patients and treat them ina better way. The systematic approaches undertaken for bringing the changes in the hospitalscenario would mitigate the issues and enhance the performance level.
3ORGANISATIONAL CHANGE MANAGEMENTAnswer 2There are various solutions being discussed by the trust in regarding to the issues beingfaced by them. One of the key solutions being discussed by them is the initiation of the flow costquality improvement program. This system is being initiated in order to enhance the relationshipbetween the hospital staffs and the patients along with the associated cost and outcome.Moreover, another objective of this flow chart is to reduce the queue of the patient by effectivelymatching the demand with that of the infrastructural capacity. The flow chart is being designedin such way that it will identify the movement of people, equipment and sharing of knowledgeamong the internal stakeholders in a sequential process. Thus, in view of the fourth industrialrevolution, initiation of the automation will be helpful in enhancing the efficiency andeffectiveness of the flow chart. Another solutions being discussed by them is the initiation of the review and ratingsystem for the trusts in order to enhance their productivity. Stars will be provided to them inregards to their performance in various metrics such as hospital cleanliness, motivational level ofthe employees and satisfaction level of the patients. Thus, more review and ratings for theinternal stakeholders will help them to identify the areas of improvement and work accordingly.It will also help the trusts in identifying the benchmark in improving the service quality of thehospitals. For instance, if the five stars are being considered as the most favorable ratings, thenthe target for all the trusts will be to achieve the five stars and they will work accordingly. Thus,it will automatically enhance the productivity of the organization. Another measures being discussed by them in regard to the improvement of the patientdischarge is the effective discharge planning. According to this initiative, a holistic approach is
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