Monitoring Staff Performance at Mars Hotel

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Monitoring staff performance
Student’s name
Course code
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Monitoring staff performance
1 workplace issues of monitoring staff performance at the Mars Hotel
Before commencing their duties, new employees at Mars Hotel is not briefed on their
duties and responsibilities as well as the goals of the business to enable them to put their
efforts towards helping the hotel achieve its set objectives. When she arrived at her new job
place, Samantha expected to have some form of training where she would learn about the
hotel, including different facilities for the guests and different room packages offered by the
Mars Hotel. To her surprise, she was not taught how to use the hotel room booking software,
which was crucial in enabling her to perform duties effectively as a receptionist in the hotel.
New employees are not monitored. experienced and senior employees are expected to
maintaining close contact with the new employees at the workplace to ensure they understand
what is expected of them. On the first day, Samantha is trained by Buddy Adam who despite
teaching her too fast, left early and did not care whether Samantha would manage to organise
details for a couple's honeymoon that was to take place that night in the penthouse. Samantha
spends the rest of her days at the hotel with different people to train her and no one to monitor
her progress. It is on her last day when she went for her paycheque that Samantha realised she
was meant to fill a time sheet for all the hours she had worked and leave it in the office by
Wednesday.
2. Solutions to workplace issues of monitoring staff performance at the Mars Hotel
The hotel should hire a training manager. The manager would have a responsibility to ensure
that any new employee is well informed about their duties and responsibilities as well as how
to use different devices while performing their duties. The training manager would also be
responsible for providing refresher training and offer advice to employees in case they seek
her advice on matters of operations.

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Before any new employee starts their job, I will make sure that they are well informed about
what is expected of them to ensure that they direct their energy towards achieving that. I will
allocate each new employee a mentor to ensure that their progress is crossly monitored to
avoid mistakes. Would also ensure that the hotel sets Measures that would be used to
determine whether goals and expectations are being met.
3. A. How to monitor new solutions for monitoring staff performance at the Mars Hotel
Set goals for the training manager on things he or she should attain in terms of training
new employees within a specific period of time.2 Seek feedback from the trainees to know
how much they have understood from the training concerning their roles and what is
expected of them by the organisation.
Monitor the performance of new employees through their immediate supervisor.3
Make the mentor understand that they are responsible for the mistake made by a new
employee, thus work to perfection. Seek feedback from new employees on their progress.
Set weekly and monthly performance targets with rewards upon achieving the goals to
ensure that new employees understand their duties and responsibilities and perform them to
their level best to get the rewards.
B. Signs of success on new solutions to workplace issues of monitoring staff
performance at the Mars Hotel
Seek feedback from trainees on various topics they are being trained. Their level of
understanding and ability to express themselves is a sign that training is helpful and a success.
Measure the performances of the employees against set key performance indicators.
The ability of the employees to hit set targets and get the promised rewards is a sign that
monitoring
1. Anthony P Carnevale, ‘Workplace Basics: The Skills Employers Want.’ 17
2. Kim Sanders, ‘The Effects of Staff Training, Monitoring and Management Support’ (2009) 22(2)
Journal of applied research in intellectual disabilities 216.
3. Ibid 216.

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And coaching by the mentors is carried out correctly.4 Positive comments on new employees’
monthly appraisal by the immediate supervisors and mentors is a critical success indicator of
how employees understood their responsibilities and duties from the training and how well
their mentors are guiding them.
C. ways to ensure employees participate in sustainable work practices
Management can encourage employees to engage in the organisation's sustainability
journey by:
a. Encouraging healthy competition among employees' .5
b. Make the organisation’s long term purpose clear to all employees.6
c. Make every employee a champion of sustainability efforts.7
d. Be aware of every employee strengths and weaknesses.
D. ways to assess workload accurately
a. Visit each employee at their work station regularly.
b. Make employees fill workload questionnaire.
c. Set targets for each employee and set time duration within which the targets
should be achieved.
4. Sanders, above n 3, 218
5. Peter Docherty, AB Rami Shani and Mari Kira, developing Sustainable Work Systems:
Promoting Sustainability (Routledge, 2008), 72.
6. Klaus J Zink, ‘Developing Sustainable Work Systems: adapting Systems Approach’ (2014)
45(1) Applied economics 126.
7. Mari Kira, David B Balkin and Frans M van Eijnatten, ‘developing Sustainable Work
environment: sustainable Personal Resources’ (2010) 23(5) Journal of Business Change
Management 616, 19.