Facilitating Changes in Health and Social Care: Key Factors and Impact Analysis

Facilitating changes
In Health and Social
Care

Executive summary
Changes are essential in every industry including the health and social care. Changes
occur because of some unidentified factors and aspects. This research report is in context with
the investigation performed on RUH trust in UK. The purpose of the research is to learn the key
factors that drive changes in the health and social care services. It also helps in understanding
how the impact of changes can be measured. Impact of changes can be positive or negative.
Some things can reflect resistance to change and a mismatch can be seen in the existing
conditions and in the conditions which are predicted. The study concludes that health and social
care firms needs to adopt changes at regular intervals because it helps in improving their services
and bringing creativity. The transformation is required to be adopted with utmost care and
intelligence and in this manner the objectives of the change will be achieved efficiently.

TABLE OF CONTENTS
TABLE OF CONTENTS.....................................................................................................................
INTRODUCTION................................................................................................................................
LO 1......................................................................................................................................................
1.1................................................................................................................................................3
1.2................................................................................................................................................4
LO 2......................................................................................................................................................
2.1................................................................................................................................................5
2.2................................................................................................................................................6
2.3................................................................................................................................................7
2.4................................................................................................................................................8
LO3.......................................................................................................................................................
3.1................................................................................................................................................8
3.2................................................................................................................................................9
3.3..............................................................................................................................................10
CONCLUSION..................................................................................................................................
REFERENCES...................................................................................................................................

INTRODUCTION
Every organization encounters with change in its operational activities. That change is
adopted for the betterment of the services and to improve the operations. Change can be seen in
health and social care bodies also. This report aims towards developing effective understanding
and skills in facilitating change in health and social care sector. It will identify the factors that
drive these changes. The study will help in understanding the principles of change management.
For that purpose, CQC report published on Royal United Hospital Bath NHS Trust (RUH) is
taken into context.
LO 1
1.1
Changes occur because of some unidentified factors and aspects. These factors are as follows:
Patient care - The utmost responsibility of the health and social care firm is to keep good care of
its patients. Failing to perform that can result in criticism and bad publicity for the firm. The
CQC reports suggested that RUH is not providing adequate services during the peak times
(Blake and Bush, 2008). The patients were placed into day care unit in the absence of appropriate
facilities and there was lack of privacy for the patients. Elective surgical procedures were being
discarded and people have to wait for long time for surgery. There is an issue with the respect
and involvement of the people also (Cameron and Green, 2009). Hence these types of factors
drive changes in the services of the trust as it is related with the health of the patients.
Technological aspects - The demand for treatment equipment and ailing procedures keep on
changing from time to time in health and social care sector. These hospitals are required to be
well equipped with the latest technology so that they can treat their patients in more valuable
manner (Carnall, 2007). Presence of appropriate treatment instruments will also provide safety
and assurance to the patients.
Improvement in services - When patients come to avail treatment in the hospitals, they expect
highly satisfied services from the organization. But if the health care bodies fail to provide that,
the need for change arises. In the CQC reports, RUH was criticized for delivering poor level of
services to their patients (Cloud, 2010). For instance, the demand for trust services was very high
but they did not have the sufficient capacity to handle the emergency admission of the patients.
Hence bringing improvement in the level of service also leads to drive the change.
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