Facilitating Changes in Health and Social Care : Doc

Facilitating Changes

TABLE OF CONTENTS
INTRODUCTION................................................................................................................................1
TASK A................................................................................................................................................1
1.1 Factors that drive change in health and social care services......................................................1
1.2 Challenges that key factors of change bring to health and social services...............................2
TASK B................................................................................................................................................3
2.1 Strategy and criteria for measuring recent changes...................................................................3
2.2 Impact of recent changes...........................................................................................................4
2.3 Impact of recent changes in health and social care sector.........................................................4
2.4 Service responses to recent changes..........................................................................................5
TASK C................................................................................................................................................5
3.1 Principles of change management.............................................................................................5
3.2 Change planning........................................................................................................................6
3.3 Monitoring change ....................................................................................................................7
CONCLUSION....................................................................................................................................7
REFERENCES.....................................................................................................................................8

INTRODUCTION
Change is the process that allows organizations to transform the existing conditions in order to
have desired future. It also helps in boosting the organizational opportunities. In other words, it can be
said that facilitating changes have some impacts over the work culture of organization as well as on
service users (Breu, 2005). With an assistance of this, health care organizations can easily determine
the challenges and conflicts that help in effective strategy plan development and accomplishment of
goals.
This report has focused on the work culture and operations of Royal United Hospital Bath NHS
Trust as per the consideration of CQC report. It has provided information about the key factors of RUH
operation's and helps in various development actions. With an provided information the management
has understood the factors that drive change in health and social care services. It has also concentrated
on the evaluation of some changes that are recently taken placed within health and social care services.
Furthermore, it has also provided an understanding about various principles regarding change
management.
TASK A
1.1 Factors that drive change in health and social care services
Change management and factor
Change management is all about transforming the actions to have better outcome as per the
consideration of changes in environmental conditions. It can also be defined as activity that minimize
the resistance of organizational change by having correct involvement of various key player such as
stakeholders (Briody, 2012). It is suitable for condition in which business wanted to implement
some modifications for better future opportunities. Factors is combination of various circumstances
and facts that impacts the process and contribute in outcome.
It has been identified that the success of every organization depends on the acceptance of
change within work culture. This indicates that it is necessary for Royal United Hospital Bath to have
focus on various factors in order to accept the changes effectively. Further, it can also be said that the
Royal United Hospital Bath must have concentration on the actions that supports the identification of
purpose, determination of environmental situations, etc. that can impact the operations of health and
social care organization (Baum, 2003).
In this support, it can be stated that for better identification and assessment of environmental
changes, the organization can focus on PEST analysis. This will provide information about various
factors that can impact the environmental conditions and operations of Royal United Hospital Bath
(Burau, 2006). The classification of factors is like political, economic, social and technological.
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SWOT Analysis
Strength
 Number of private hospitals are present in industry but it has unique support of NHS which is a
governance subsidiary. It is strength because NHS in health care authority in UK which ensure
about the diverse factors in order to promote health and social care services.
 Royal United Hospital Bath is having continuous growth that expand service opportunities.
Improved level of services attracts number of service user to the organisation and provides
better opportunities in the sector.
 Regular monitoring of actions is take placed by NHS that provide information about issues and
helps in overcome them. It also increases the health care service standards within organisation
which boosts the overall performance.
Weakness
 Not able to meet the demand as population increases day by day. Organisation structure of
RUH is not well designed which impacts in supply chain process and decreases the
productivity.
 Improper availability of resources that impact the work performance. Staff members are not
able to access the needed resources in desired time which also influence work performance in
negative manner.
Opportunities
 Organization can focus on various marketing strategies that can amend business opportunities.
It will create better awareness among health care users and motivates them to access the
services of RUH.
 Hospital can focus on more private investment to amend business. Increased level of
investment in RUH will boost the effectiveness of health care services which will have positive
impact on the key objectives.
 Improved use of technological tools will provide better assistance to service professionals and
boost the effectiveness of healthcare treatment.
Threats
 Image of hospital is affected due to improper actions of contractors. It impacts the perception of
health care users in negative manner and influence directly on operation's of RUH.
 High staff turnover ratio increases the overall cost of operation's and impacts negatively on
RUH.
As per the above analysis it can be said that the NHS support is one of key strength of RUH and
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it also helps in constant growth. The day to day monitoring of actions also helps in overcome the
issues. It has also been spotted that the RUH can boost its opportunities by effective focus on
marketing strategies. Company can also boost its operational effectiveness by focusing on
technological tools. In the SWOT analysis of RUH it has been identified that one of key weakness of
organisation is improper availability of resources that impact the work performance. The high ratio of
employee turnover also impacts the business of organisation so it is necessary for management to focus
on strength and opportunities to overcome weakness and threats.
PEST Analysis:
Political factors: It is one of the critical factors that can impact the operations of firm. So, it is
necessary for the Royal United Hospital Bath to consider this factor effectively. It plays a key role in
change of health and social care operations as it covers various significant factors such as regulation,
stability of nation and governing authorities, polices, culture, relation with other sectors/organizations
and ethics (Desombre, 2007). If management of Royal United Hospital Bath will not concern these
kinds of factors in its operations then they can face some issues that can impact the success ratio.
For example, if in case the CQC or other governance regulating authority will change the
standards of health and social care industry then it is necessary for Royal United Hospital Bath to
follow new guidelines in its operations. This kind of negligence and practice can influence the
operations in diverse manners.
Economical: It covers the number of change factors that relates to the economy such as
expenditure, staff member's capacity, salary, rates, service user’s spending, etc. The changes in these
kinds of factors can also affect the operations of Royal United Hospital Bath (Hutchison, 2011).
Economic conditions are related to the degree of demand. Thus, it is also essential for the organization
to consider it. For example, the UK economy is facing economic crisis so, in this situation, it is
necessary for the Royal United Hospital Bath to cut-off the cost of health care services.
Social: It includes factors that relates to the social lifestyle and demographic components that
changes rapidly in the modern era as per the needs and expectations of society. This indicates that it is
significantly necessary for Royal United Hospital Bath to evaluate and calculate the changes in social
aspects (Willcocks, 2008). If hospital will not consider the social needs then they can face some
issues. It is also related to the social and cultural specific factors that can impact the operations.
Technological: It is all about the components that cover technical areas such as communication,
transports and other supportive factors that can boost the operation's efficiency. The changes in these
factors can also impact the work culture of Royal United Hospital Bath (Bevington, 2012). It has
also been identified that the technological factors also play a key role in the situations where
organizations looking for business expansion and changes.
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For example, the management of Royal United Hospital Bath can install some sensors and other
equipments to ensure that all employees and service users are safe from any kind of harm. Company
can also use wireless tools in order to build effective communication system. It will also amend the
services of firm and would provide assistance in meeting the standards of CQC.
Royal United Hospital Bath can focus on Mckinsey 7s model in order to understand the factors
that can drive some changes within organization. It includes seven key factors that can be classification
as strategy, structure, systems, shared values, skills, style, and staff. These factors are classified in two
elements such as hard and soft elements (Breu, 2005). Hard elements helps in identify the direct
impact within organization by focusing on organization charts, reporting line, IT systems, etc. On the
other side, the soft elements are less tangible and have more focus on culture.
Internal
Strategy: It is all about the plan that organization forms in order to gain better competitive
advantage and have better sustain in high competition market. It is necessary for Royal United Hospital
Bath to consider the outcomes of Pest analysis in order to have effective strategy.
Structure: It is organizational structure that helps in managing the operations. If Royal United
Hospital Bath will have modifications in organizational structure then it will also have impact on the
work culture. It is all about the structure that defines that which service provider will report to which
supervisor.
Systems: It is all about the day to day actions and processes which provides proper engagement
to all members in order to accomplish the task effectively. In this respect the management of RUH can
focus on improvement in day to day actions by using various operational strategies. It will motivate
employees to have better engagement which is beneficial for effective accomplishment of goals
(Baum, 2003).
External
Style: It is all about the selection of leadership style that have great impact on the work culture.
It is necessary for supervisor of Royal United Hospital Bath to select the leadership style as per the
organizational goals and employee’s needs. Democratic leadership style can boost the success ratio and
satisfaction level of employees within Royal United Hospital Bath.
Skills: It covers skills and competencies of employees that can lead business to impressive
success. Every service provider of Royal United Hospital Bath must have correct skills and knowledge
about organizational culture and work process. Otherwise, it can impact the business in negative
manner. Training and development programs can amend the skills factor within organization (Burau,
2006).
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