Value Stream Mapping in Hospital Emergency Department

This report discusses the use of value stream mapping in hospital emergency departments to assess patient waiting time and improve the quality of care provided. It includes an executive summary, analysis of system archetypes, recommended new state value stream map, and discussions on intended and unintended consequences. The report highlights the need for streamlining communication channels, dividing the emergency department into units, and establishing a triage system. The unintended consequences of the modified system are also discussed.