35 Developing Individuals, Teams and Organisations

35 Developing
Individuals, Teams and
Organisations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals....................................................................................................................3
P2 Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role..........................5
TASK 2............................................................................................................................................8
P3 Analyse the differences between organisational and individual learning, training and
development................................................................................................................................8
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance.............................................................................................10
TASK 3..........................................................................................................................................11
P5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation.............................................11
TASK 4..........................................................................................................................................11
P6 Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high- performance culture and commitment..........................11
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
The organisations are dependent on the performance of the individuals and the teams
which contribute to the overall performance of the organisation. The performance development
is the key solution to fix any problem and improve the job threatening gap in performance.
Development of employees means to increase the capacity of the individual in terms of its
performance so that it can effectively contribute to the organisational goals. The individual, team
and organisation development is dependent on each other as the effective team work will
contribute in the development of individual also and the organisation too. Similarly, the
performance of organisation motivates the workforce to contribute more productively so that
common organisational objectives are achieved (Alatailat, Elrehail and Emeagwali, 2019). There
must be sense of belongingness and mutual support for each other so that effective teams are
build and commitments are fulfilled timely. The organisation chosen for this report is Hamleys, a
british company dealing in toys. It was established by William Hamley in 1760 as Noah's Ark.
This report shall cover the appropriate skills, knowledge behaviour which are required by the HR
professional, a personal skill audit and a personal development plan. Further the difference
between the individual and organisational learning and training and development. It will further
cover need for continuous learning and professional development, how HPW contribute in
employee engagement and lastly different approaches to performance management.
TASK 1
P1 Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals
The human resource of an organisation is considered as the major asset of the company
who works behind the organisation in order to achieve the organisational goals and objectives.
The HR professional must possess itself with requisite skills, knowledge and behaviour so that it
can effectively manage its staff and retain them into the organisation (Brennan and et. al., 2020).
The skills, knowledge and behaviour which are required by the HR professional to contribute
effectively to the company and manage the staff of Hamsley is discussed below-
Skills- It is the ability to do something well or in expertise form.
The HR professional of Hamsley must possess itself with the requisite skills so that it can
plan, monitor, direct and control the workforce effectively. The skills required are as follows-

 Active Listening- This skill requires the HR of Hamsley to concentrate and pay attention
to its workforce so that they can share their information and issues freely. The HR
Professional must take time to understand what the speaker is trying to convey and do not
interrupt in between when the staff is delivering the information or query.
 Time management skills- The HR professional of Hamsley must possess the skill of
managing the time so that it can utilise its own time and of others so that work is
completed before deadline. This will help HR in utilising its resources on time and
delivering the offering to the customers and employees on time (Davenport and et. al.,
2016).
Knowledge- It is an awareness, understanding and familiarity of something.
The HR professional of Hamsley must acquire the requisite knowledge so that it can
work towards the betterment of the organisation by bringing out the best from the employees.
The required knowledge is as follows- Administration and Management- This knowledge involves the HR professional to
acquire the knowledge of management principles so that it can effectively plan and
allocate the resources. It also includes leadership technique to manage the workforce and
coordinate between the employees so organisational goals are achieved are attained
efficiently.
 Personnel and Human resource- This includes knowledge of recruitment and selection
so that productive staff is selected for the organisation. The HR professional of Hamsley
also acquire the knowledge of training, development, compensation and many other so
that it can retain the talented staff and select the best candidate for the company
(Ganguly, Chatterjee and Farr, 2018).
Behaviour- It is something in which an individual acts or conduct its activities towards others.
The behaviour of HR plays a major role in managing and controlling the workforce. It
helps in performance management and employee engagement. The HR professional of Hamsley
must have the behaviour which is discussed below- Solution oriented- The HR professional of Hamsley must have the behaviour of solution
oriented so that it can seek resolution which can satisfy the parties involved in conflict.
This behaviour requires a level of creativity which can solve the problem by breaking the