Leadership and Management for Service Industries

This document discusses the assessment of different classical management theories applied in the hospitality industry, the role of leaders and different leadership styles, and the management and leadership styles in The Connaught. It also explores the internal and external factors that influence management styles and structures, and the current 'hard' and 'soft' leadership skills of The Connaught. Additionally, it determines the future management and leadership skills required by the service sector and provides strategies for achieving them.