Leadership and Management for Service Industries

Leadership and Management
for Service Industries

Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
P1 Different classical management theories and apply...............................................................3
P2 Role of the leader and different leadership styles..................................................................4
P3 Management and leadership styles.........................................................................................5
M1 Management and leadership styles in a specific service sector............................................6
D1 Specific organisations current management and leadership styles........................................6
Task 2...............................................................................................................................................6
P4 Internal and external factors that influence management styles.............................................6
M2 internal and external factors that influence management styles and structures....................7
D2 Specific management styles have been influenced................................................................7
P5 Current management and leadership ‘hard and soft’ skills....................................................8
P6 Future management and leadership skills required................................................................8
M3 Current and future management and leadership skills..........................................................9
TASK 4............................................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership is termed as the manner of creating and encouraging various sort of individuals
by which they can accomplish their targets with common arranged target. In context to the
business, it is a course of leading staff and employees with the help of efficient plan of actions to
satisfy managerial needs. It is generally have a social effect in respect to increase the strength of
other candidates as per to the attainment of targets and goals of the business (Nicholds, 2021).
The management consider in this report is Marriott hotel. It is a multinational and wide range of
the hotel industry that accomplishes comprehensive range of hotels that are related to
accommodation services. It is the main hotel chain in all over the world. It has total 32 brands in
131 countries with 8011 properties. This report will involve the manner of concept of standard
management philosophies that are applied in hotel sector as with various features of the leader
and leadership styles that are followed by them in respect to control their candidates. In this
report, it is clearly highlighted the internal and external factors that attracts the managerial
manner of Marriott, leadership abilities, future management and leadership abilities that require
to be improved and the comparison of Marriott with their competitive hotel sector of the
company in context of leadership style change as effectively.
TASK
P1 Different classical management theories and apply
Classical management theories are termed as the theories that are practice for longer period of
the course to establish the manner of the theory. As there are various sort of the theories that are
predated in the management from the previous set of the period (Liang, van Knippenberg, and
Gu, 2021). The executives in many of the businesses will highlights on this theory in respect to
enhance the output in respect to improve the productivity and will reward the high execution of
candidate’s employees. For measuring the manner of the theories that are positive for them in
respect to comprehend their business targets that are as follows -
 Scientific Theory - Such theories are concentrates on the functions and operations of the
productivity in respect to enhance the presentation of their industry.
 Administrative Theory - It is one of the most well-known theories that were presented
by Henriv Fayol. This section will diverged his theories on the term of fourteen

philosophies that are important for the behaviour of the business. It will provides feature
strategies to the executives.
 Bureaucracy Theory - This theory was presented with several terms of business that are
maximising by the world. It were created with the basic motive to improve the
involvement of the individuals and their human attitude for meeting the social
requirements that becomes an essential purpose of the business (Rapp, and Beeler, 2021).
The management that concentrates on this theory that are empowered as collaborative
situation.
 Behavioural management theory - This theory is based on social disciplines of the
program that in a workplace that should be perform with utmost desire of both the
executives and staff faculty. It is related to no sections of executives and staff faculty. In
context to the global set of hotels this thought will lead to attainment of industry success.
This theory will represents the relation in between to candidates and their productivity
and total services that are get offered to staff faculty in the management
P2 Role of the leader and different leadership styles
The executive is the one who are responsible for the clear course in responsibility of their
project. As there are various sort of values that allows the business and its strategies in respect to
make the future section of the business.
If it is energetic and can change your leadership ability based on recent circumstances, it may
be best to lead this team. Also, different leaders adopt different styles to address their specific
styles. Some of the more common leadership styles can be described as follows:
 Democratic - This leadership style is one of the most efficient term of the leadership
styles in this environment. It will generally termed to the executives that contributes to
team members. Even though, the final choice is engaged by the executives but the leader
will evaluate the perspective of members (Maundu, and Simiyu, 2021). It might be
helpful for the business to might effect in maximising the rational procedure of
candidates that can be positive for the development of the future. This leadership style in
Marriot hotel are based on utilising the section of the viewpoints of the candidates with
the term for creating essential choices that are affecting their total working.
 Autocratic - This leadership style is the basic and virtual term of autonomous
management. In this style, executives’ makes their choices without any previous