This presentation discusses leadership and management theories in the service industry, with a focus on Holiday Inn hotel. It explores classical management theories, leadership styles, and management styles in the hotel. The importance of leadership in efficient management is also highlighted.
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Leadership and Management for Service Industries
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Table of Content Introduction Classical management theories Leadership styles and roles of leader in service industry Management and leadership styles in Holiday Inn hotel Conclusion References
INTRODUCTION Leadership is a process to inspire and motivate group of people in order to achieve common goal. Leaders build strategies, ideas and take risk to meet requirements of company. Leaders can be a good manager but manager cannot be a leader. Manager is a person who is in-charge of all the business activities, monitors, controls and administers the staff. Present report is based on Holiday Inn which is a family hotel.
Classical management theories Scientific management theory: In this theory is formed to improve the productivity and profitability of organization. This theory collects past data, analyze the data and evaluate to find out the trends which may be beneficial for company in decision making and sustain in the market. Holiday Inn hotel also need to use this theory by collecting the data and identify the trends and change its strategies accordingly. It helps business to run effectively and efficiently. Holiday Inn hotel may innovate its services and satisfy its customer base.
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Leadership styles and roles of leader in service industry Democratic leadership style: It is the most common and effective style used by the organizations. Under this style leaders make decision by considering the views of employees or staff. Employees have right to participate in decision making process and present their ideas and views. Holiday Inn hotel may use this leadership style to encourage staff of their hotel and involve them in decision making. Providing authority to employees will help them in performing better and make customers satisfied.
Management and leadership styles in Holiday Inn hotel Paternalistic management style: It is an approach where management of Holiday Inn treats employees as a partner and take opinions from them and make final decision. The power of decision making is in the hand of management but employees are involved to express their ideas and strategies. Managers consider their staff as family and protect the interest of staff. It is beneficial for hotel to use this management styles as staff members give feedback to the managementwhichhelpsinimprovement,decisionsaretakenbyconsidering employees best interest, employees are encourages and retain in the organisation for longer duration.
CONCLUSION From the above report it can be concluded that the report focused on hotel Holiday Inn and the different management theories adopted by their service industry. Also, it included the importance of leader in efficient management of the industry.
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REFERENCES Nieves, J. and Segarra-Ciprés, M., 2015. Management innovation in the hotel industry. Tourism Management. 46. pp.51-58. Gupta, S., Sharma, M. and Sunder M, V., 2016. Lean services: a systematic review. International Journal of Productivity and Performance Management. 65(8). pp.1025- 1056. Shamim, S., Cang, S., Yu, H. and Li, Y., 2016, July. Management approaches for Industry 4.0: A human resource management perspective. In 2016 IEEE Congress on Evolutionary Computation (CEC) (pp. 5309-5316). IEEE.