Leadership and Management for Service Industries

Leadership and
Management for Service
Industries

Table of Content
 Introduction
 Classical management theories
 Leadership styles and roles of leader in service industry
 Management and leadership styles in Holiday Inn hotel
 Conclusion
 References

INTRODUCTION
 Leadership is a process to inspire and motivate group of people in order to achieve
common goal.
 Leaders build strategies, ideas and take risk to meet requirements of company.
 Leaders can be a good manager but manager cannot be a leader. Manager is a person
who is in-charge of all the business activities, monitors, controls and administers the
staff. Present report is based on Holiday Inn which is a family hotel.