This presentation focuses on the importance of leadership and management in service industries, specifically in the hospitality industry. It discusses the need for effective leadership and management for long-term sustainability and profitability. The presentation compares and contrasts different service industry organizations' change management systems and leadership styles in implementing change. It explores the Lewin change management model and its application in Mandarin Oriental Hotel and Intercontinental Hotel. The presentation concludes by emphasizing the role of leadership in the success and growth of organizations.