Leadership & Management for Service Industries

Leadership & Management for
service industries

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Assess different classical management theories and apply these in a service industry
context..........................................................................................................................................1
P2 Explain the role of the leader and different leadership styles in a service sector industry
context..........................................................................................................................................2
P3 Review the management and leadership styles in specific service sector organisation.........3
TASK 2............................................................................................................................................4
P4 Investigate the internal and external factors that influence management styles and
structures in a selected service industry organisation..................................................................4
TASK 3............................................................................................................................................6
P5. Ass’s current management and leadership ‘hard’ and ‘soft ‘skills providing evidence from
specific service sector examples..................................................................................................6
P6 Discuss future management and leadership skills required by the service sector and how
these can be achieved...................................................................................................................7
TASK 4............................................................................................................................................7
P7 Compare and contrast different service industry organisations change management systems
and leadership in implementing change......................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership is whole related to encouraging individuals for comprehending as well as
believing into vision leaders set for firm and to perform for attaining their objectives. While on
other side, management is whole about managing the task as well as assuring daily activities are
getting performed as they have to. Within hospitality industry, leadership is described as the
effort to influences as well as drives group potential towards attainment of objectives.
Additionally, it influences can originates from formal sources like, which facilitated through
acquisition of managerial posts within entity. For this report, the undertaken company is MELIA
HOTELS INTERNATIONAL UK, LTD. which is known to be one of the unique within 20
largest international hotel groups. It also origin in leisure as well as ideal size for combining
exceptional hospitality with management team. The topics which are going to be covered in this
report are various classical management theories, leader’s role and style of leadership.
TASK 1
P1 Assess different classical management theories and apply these in a service industry context.
Classical management theory was establishment inside the nineteenth century and had
been productively completed through a few offices inside the twentieth century. Its old-style
authoritative thought helps inside the security of the office's circumstance and may likewise be
utilized to evaluate hierarchical and ecological components is vital for the undertaking to
completely control the whole commercial centre. Such thought gives a genuine idea that can
assist the organization with beautifying its prevalence and pursue a higher. MELIA HOTELS
INTERNATIONAL UK, LTD. takes under consideration an assortment of ordinary hierarchical
enhancements, with a reason to then be investigated further down.
Scientific management theory:
Frederick Taylor is the essayist of this theory. Its story is predicated upon specialist
mechanical expertise, investigation, science, and working principles, which grant them to
improve productivity usefully. Such speculations, as customary strategies, conduct further
appraisal in abilities and control and give magnificent tutoring projects to workers. The kind of
circumstance besides serves to hold control, permitting all workers to satisfy every lawful
proposal, standards, and capacity impeccably, permitting them to highlight more noteworthy
effectively. Clinical administration standard in addition stresses setting the undertakings of the
1

endeavour ahead of time of individual longings, which can help you in making it more
beneficial. Such an idea, with regards to MELIA HOTELS INTERNATIONAL UK, LTD, may
furthermore help totally hold the things quality; anyway, the one's leaders can proficiently
execute all obligations of employing, settling on, authorizing, overseeing, and house duties. It
helps inside the execution of a vital recruiting gadget, guaranteeing the arrangement of a cutting-
edge workforce consistently.
Theory of bureaucratic management
This focus on idea of work productivity as well as job productivity. Moreover, Max
Weber developed respective theory that concentrates on logical decisions and recognizes
bureaucracy role in assisting firms to reach its goals and objectives.
Such an idea helps in the arrangement of various levelled structures equipped for
protecting formalized limits, allowing all individuals to survey their happiness with either the
hierarchical environmental factors. Such an idea is profoundly fundamental for holding explicit
tips and limitations in the district just so directors can deliver exact documents.
Every association is viewed as a machine inside the thought, and the executives give off
an impression of being the investigation of a construction. The idea empowers MELIA HOTELS
INTERNATIONAL UK, LTD. to improve representative joy through the way of permitting
associations to accurately examine all clues and guidelines notwithstanding encapsulate
philosophies to acquire green office.
Administrative Management Theory
Henry Fayola, famed because the "Father of current business venture," progressed this
thought. Which incorporate this view, the oversee bunch achieved everything close by the
assistance of the faculty. That expense of the unit, in the area of the individual, is stressed over
the span of this way of thinking. MELIA HOTELS INTERNATIONAL UK, LTD. largely
centres on this thought, accentuating the development of exact item and safeguarding each
business partnership tasks, just as how chiefs and managers control undertaking organization
activities and incorporate control positions to complete effectively.
P2 Explain the role of the leader and different leadership styles in a service sector industry
context.
The most gainful commitment inadequately control and collaborate including all faculty,
chiefs may utilize various administration styles. Given that it's anything but a supplier
2