(Doc) Leadership and Management for Service Industries

Leadership
and
Management
for
Service Industries

Table of Contents
INTRODUCTION...............................................................................................................3
TASK 1...............................................................................................................................3
P1 Assess different classical management theories.....................................................3
P2 Explain the role of the leader and different leadership styles..................................4
P3 Review the management and leadership styles......................................................5
TASK 2...............................................................................................................................6
P4 Investigate the internal and external factors that influence management styles and
structures.......................................................................................................................6
TASK 3...............................................................................................................................7
P5 Asses current management and leadership ‘hard’ and soft’ skills with example....7
P6 Discuss future management and leadership skills required by the service sector
and how these can be achieved....................................................................................8
TASK 4...............................................................................................................................9
P7 Compare different service industry organisations’ change management systems
and leadership in implementing change........................................................................9
CONCLUSION.................................................................................................................10
REFRENCES...................................................................................................................11

INTRODUCTION
For effective governing of an organization required appropriate skills of leadership and
management. It is necessary for each and every sector industry so that they able to attain goal
and objective in appropriate manner (Dhar, 2016). By effective leadership and management
style, an organization able to conduct their work in proper manner. Along with this they also able
to motivate employees and encourage them for conduct task in efficient way. Organization
which is taken for this assignment is Thomas Cook Group which is established in year 1841. Its
headquarter is in London, England, United Kingdom and it is a public sector company which
operate their business in hospitality and tourism sectors. They offer products and services like
charter and scheduled passengers, airlines, package holiday, hotel and resorts, travel agencies
and so on at a world wide basis. Explained topics in this report are review of classical
management theory and leadership style, factors which influence difference management styles
as well as structure in service industry. Along with this it include current and future management
and leadership skills and comparison between leadership and management skills.
TASK 1
P1 Assess different classical management theories
Classical management theory was developed in 19th century and is based on the
concepts that employees only has economic as well as physical requirements. This is also
known as the traditional theory. In service sectors such as Thomas cook group which is a travel
company apply this theory to understand its hierarchical structure and also their operations as
well as activities (Jauhari, Singh and Kumar, 2017). Also, helpful to divide the task and clarify
the roles of employees so that they productivity can be increased and accomplish the objectives
of respective firm. There are some types of classical management theory that can be applied by
Thomas cook group are mentioned below:
Scientific theory:
This theory was introduced in 20th century by Frederick W. Taylor. The main aim of this
theory is to concentrate in developing efficiency of all employees within company. For this the
author specify some principles that are:
 Analyse every part of work and choose best from them.
 Employees are to chosen effectively also, provide proper training to them so that they
can do work as per scientifically improved process.
 Manager direct employees in whole stage to know that they are moving on correct path.

 Responsibilities and work are to be distributed among employee as well as management
should formed scientific methods (Explain Classical Management Theory in Detail,
2018).
In Thomas cook group, all the above principles can be considered so that their operation
cost can be reduced, facilitates effective services and develop health relation among both
management and employees.
Bureaucratic theory:
This theory was introduced by Max Weber and is related to administrative as well as
framework organisational process. This states the precise structure of company along with
certain authority line that is needed in firm to have an effectual work place. Thomas cook group
can apply this theory so that authority and responsibilities of the employees can be clearly
characterized according to norms or regulations. Also, they recruit and promote their workers as
per their merits, experiences which help them to make effective decision for the benefits of firm.
Administrative theory:
Administrative theory was developed by the Henri Fayol. This theory is based on
departmentalisation conception, it means various activities are to be done for accomplishing the
common objectives of firm which is specified by them and categorised into many departments
so that task can be completed on specified time. In service sector such as Thomas cook group
can use this theory so that their tasks, employees distribution as well as management
framework are explained in systematic manner through which performance and all activities of
company can be developed.
P2 Explain the role of the leader and different leadership styles
In every industry leaders plays an important role to attain goal and objective in effective
manner for which they develop various strategies and plans accordingly. Along with this they
also follow and adopt some leadership styles by which they able to design strategies in effective
manner (Lindblom, Kajalo and Mitronen, 2015). In context of Thomas Cook group they are
dealing in travel and tourism sector so their leaders develop accordingly in order to attain
targets and goal in effective manner. Major role played by leader within a Thomas cook group
and different leadership which they follow are given below:-
Role of leaders-
 Required at every level: leadership is a function which is required at every level within
an organization. In context of Thomas Cook Group, here at top level it is important for
formulating policies and strategies which help company in attaining goal. Whereas at
middle level it is essential for executing plans in effective manner which is framed by top