Nature of Employee Engagement at Cherry Tree Coffee Shop and Restaurant in Royal Marsden Hospital in Sutton

Research Project

TABLE OF CONTENTS
RESEARCH PROPOSAL ..............................................................................................................3
1. Title..........................................................................................................................................3
2. Aim and objectives of investigation........................................................................................3
3. Rationale for research topic ....................................................................................................3
4. Literature review......................................................................................................................3
5. Research questions and methodology......................................................................................7
6. Relevant data required and data collection methods................................................................7
7. Accessibility, reliability, validity and ethics............................................................................8
REFERENCES................................................................................................................................9
APPENDIX....................................................................................................................................11

RESEARCH PROPOSAL
1. Title
“To identify the nature of employee engagement at cherry tree coffee shop and
restaurant in Royal Marsden hospital in Sutton”
2. Aim and objectives of investigation
The purpose of present investigation that will be considered by researcher in completing
various activities of study is to identify the nature of employee engagement at cherry tree coffee
shop and restaurant in Royal Marsden hospital in Sutton.
Objectives:
 To assess impact of excellent employee engagement on employees in Cherry tree coffee
shop and restaurant in Royal Marsden hospital in Sutton.
 To identify various tactics of employee engagement
 To evaluate the link between employee participation and organization's performance
 To suggest different strategies to increase effectiveness of employee engagement
program within the firm.
3. Rationale for research topic
The present research will be carried out to assess nature of employee engagement within
different types of organization. Several studies have been carried out to determine the impact of
staff participation on their performance (Afiouni, 2013). However, the present research work will
address different aspects of employment engagement that would provide significant benefits to
the business entity. In the current study, researcher aims to evaluate employee engagement as a
beneficial tool in order to attain success within firm. Also, it assesses that business is required to
involve all its workers into decision making process to achieve desired targets.
4. Literature review
In the contemporary business environment, employee engagement is being considered as
the most important aspect of organization. It is also termed as a key success factor that influences
different business operations along with the decision making system (Greasley and et.al., 2005).
The current study will discuss the nature of employee engagement within two types of
organizations such as Cherry tree coffee shop and restaurant in Royal Marsden hospital in Sutton
but both these firms are associated with hospitality and catering business. As per the aim and

objectives of the present study, researcher is going to carry out a systematic literature in which
investigator will analyze different elements associated with employee engagement with reference
to views of different authors, studies, journals etc.
Impact of employee engagement on employee
The study of Choy (2012) has determined that an employment engagement is the most
crucial and important aspect of business management which have direct impact on performance
as well as satisfaction level of the staff. In the context of hospitality or catering business, the
participation of staff in various business decisions regarding new product development and
improvement in service rendering process influences the satisfaction level of employees (Blyton
and Turnbull, 2004). Author further argued that the positive reaction of staff towards their overall
job circumstances such as supervisors, pay, coworkers, less absenteeism, etc. indicates high
satisfaction level among staff members.
Boella and Goss-Turner, (2013) evaluated that the positive impact of employee
engagement is also shown within the commitment of staff towards different job role and
responsibilities that lead positive outcomes to business entity. Further author argued that,
Commitment is being termed as a most important aspect of employee engagement. It is also
termed as an application of various new strategies while performing various job operations. It
develops over time and is an outcome of shared experiences (Understanding Employee
Engagement - Definition and its Origin, 2015). All these elements have direct impact over the
efficiency of workers and their participation in different job operations.
The research of Macey and Schneider, (2008) has found that by enhancing participation
of staff within various strategic business decisions, an organization is able to influence the
loyalty of staff. Employee loyalty for the organization creates a positive attitude about the
organization which can motivate employees to do better than expected by the company. This
approach has positive impact on employee performance and their productivity (Bakker and
Schaufeli, 2008). Therefore, it can be stated that a loyal workforce within the hospitality sector
plays important role for assessment of distinct needs of consumers or service user and supports
management while handling various crucial tasks and management decision as per the current
market trends.