5658 OB

ORGANIZATION BEHAVIOR

INTRODUCTION
The present file explains behavior of groups and group
behavior in the John Lewis. It also explains various
aspects for development of appropriate teamwork in the
firm. It also assess effect of technology in corporation.

4.1 Nature of groups and group behaviour within firm
Groups can be categorized on the base of their structuring
in John Lewis.
Nature of Group
Formal Groups
They are formed in structured manner as well as it is
developed by firm to operate its organizational job.
Informal Groups
It is formed to complete the social requirement.

Behavior of Group
 Coordination
 Communication
 Leadership

4.2 Factors to promote development of effective
teamwork
To promote the improvement of appropriate teamwork in
John Lewis
 Focusing on Goals
 Team building exercises
 Compensation
 Communication

4.3 Impact of technology on team functioning
 Advanced technology has developed better functions
for team work.
 Effective e-mail service is contributing effective role
for the John Lewis to operate its operations and it also
helps employees communicate with the each other.
 Power point tool is rendering appropriate aid to give
optimistic presentations for transferring the knowledge
to each team member in the organization

 Information retrieve process can be easier with aid of ERP
(Enterprise resources planning) technology.
 Organization can be stored its important information
and research on remote server with aid of cloud
computing tool.
Consumer relationship management (CRM) tool is aiding
the John Lewis to store the organizational data like
customer feedback's.

 CONCLUSIONS
From the report, it is found that nature of group aids the
firm to develop better group for completing particular job.
Team development activity, interaction, appropriate salary
help to improve team work in the John Lewis. It can be
concluded that impact of technology is giving many
advantages to manage retail operations in firm.

References
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 Ayanda, O. J., 2011. Strategic human resource
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 Basili, V. R. and et.al, 2009. Determining the Impact of
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 Batt, R. and Nohara, H., 2009. How institutions and
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