Cont... Statistical Process Control Charts (SPC): •These are quality management tools that are used through six sigma programs. •Aqualitymeasurementtoolthathelpsindecreasingthe imperfections within a product or process. •Corresponds to the highest and lowest control limits of a process. •Thiscontrolchartshowcasesthereasonsforvariationina process. •Also, it plays an important role in quality monitoring and control.
Cont... Balanced scorecard: •A kind of strategic tool which is used by business enterprise, government, etc. •Helps the management in directing its efforts towards strategic aim of company. •Supports in determining the progress towards set goals by making optimum utilization of resources. •Helpsinattainingthedesiredfinancialperformanceby ascertainingambiguitiesinprocessandthroughtaking disciplinary actions.
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Cont... Bench marking: •It is a tool that helps the hospitality organizations in providing standard services as per the industry norms. •Management of hotel can frame a set standards and persuade its workforcetoexecutevariouspracticestokeepthequality benchmark. •Vision and core strategy are kept in consideration while setting benchmarks.
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4.1 Role of self assessment in order to determine organization's current state of affairs Self assessment is a management technique that helps in ascertaining the present strategic position of organization in the market. Helps the management in identifying current strengths and weaknesses that can impact the performance of organization. Self assessment supports company is ascertaining the quality and capability of its human resources that further assist in attaining the overall goals. Also, assist in determining the financial stability. Organization can take fruitful investment decision by the help of this. Hence, there is overall positive implication of determining the Holiday Inn’s current state of affairs.
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REFRENCES Sallis, E., 2014.Total quality management in education. Routledge. Xiang, Z. and Gretzel, U., 2010. Role of social media in online travel information search.Tourism management. 31(2). pp.179-188. Deshpande, B., 2015. Application of Balanced Score Card in Higher Education with special emphasis in a Business School.In International Conference on Technology and Business Management March.(23). pp. 25. Jiménez-Jiménez, D. and et.al.,2015. Total quality management performance in multinationalcompanies:Alearningperspective.TheTQMJournal.27(3). pp.328-340.