Managing McDonald's Australia: A Case Study Analysis

Case study analysis
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Table of Contents
Introduction......................................................................................................................................2
Answer 1..........................................................................................................................................2
Answer 2..........................................................................................................................................2
Answer 3..........................................................................................................................................3
Answer 4..........................................................................................................................................4
Answer 5..........................................................................................................................................4
Answer 6..........................................................................................................................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

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Introduction
The fundamental objective of the paper is to evaluate the managing skills required for the CEO
of the company and determine the activities that need to be taken by the CEO of McDonald. It
will describe the values and purposes of the firm, along with the critical role played by the
people in meeting the purpose of the organization. Moreover, it will highlight how the human
and conceptual skills of Andrew Gregory influence innovation and customer service at the
restaurant of McDonald.
Answer 1
McDonald Corporation has established the first restaurant in Australia in 1971 in Yagoona,
Sydney and has over 36,000 restaurants across 119 countries. In 1972, it introduced 2000th
restaurant in Des Plaines at Illinois and celebrated 20th anniversary in 1975. The corporation
became a registered training organization in 1995 in Australia (Mathews-Hunt, 2016). There are
more than 90,000 employees in the corporation who are employed in over 900 restaurants of
McDonald and used to serve 1.7 million consumers internationally. The major priority of the
organization is to maintain trust as well as integrity among the consumers and employees to
ensure that the workers, as well as clients, receive the respect they deserve. To make the
McDonald restaurant up to standard level, the managing director or the CEO of the firm maintain
honesty, quality service, cleanliness and superior values. McDonald Corporation Australia is
considered as a franchise business that consists of over 80% of Australian restaurants.
McDonald’s Australia is also recognized as a leader for nutritional labelling and earns revenue of
more than 4 billion dollars.
Answer 2
As an organization, the purpose of McDonald is to provide quick services along with superior
quality food to the potential consumers and deliver unique customer value by offering a pleasant
working environment for the staffs.
The values of the company are as follows:
 It operates the business ethically
 Committed to the potential people
 Place the experience of the consumers at the core of all activities