Emotional Intelligence

Communication 1
Business Communication Skills

Communication 2
Introduction
This paper outlines the description of the technical skills (hard skills) which increasing
accessible and available easily. Hard skills are technical skills that include the writing,
reading and ability to use the computer programs and soft skills are included in the
employee which includes etiquette, communication and listening of other people. This
essay outlines the different aspects of hard skills and soft skills. The personal reflection
based on the soft skills that used to succeed in the workplace. The areas that need to
develop will also include in this paper. The paper includes the metaphors process.

Communication 3
Agree on the statement
Yes, I agree with the above statement as it shows that hard skills are easily available
and soft skills describes the success of the workplace. The hard skills and soft skills are
two important factors that used a person for achieving success in the business or
workplace. Hard skills are treated as the ability of writing, reading and understanding of
computer programs. Soft skills are treated as the traits that make a good employee
such as etiquette, communication and listening.
The soft skills are the features that include the different traits that make a good
employee which includes communication and listening. As soft skills are treated as
employees features and get along with other people. The hard skills are treated as
computer technology, hard communication skills, marketing and cloud computing.
These skills are easily available and the soft skills are not as easy as hard skills as they
need the proper capability to lead others.
As the hard skills are measuring quantities, the soft skills are intangible. These skills are
used as a process that builds relationships and creates more opportunities in
development. I have determined that workers become more productive when they know
how to communicate with the team members. I have analyzed that the person achieves
success in the workplace by managing proper written and verbal communication among
all the team members in the business.