Experience in hotel and tourism profession

Running head: Management
PROFESSIONAL DEVELOPMENT AND ETHICS ASSIGNMENT
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Management 2
Introduction
Learning and development plan remains a critical professional development tool that
enables improvement of competence. Experience in hotel and tourism profession forms a
foundation for improving a career in future project management. Better managerial skills and
competence will improve my customer service delivery and competitiveness in the market. With
increasing changes in project management, I need to improve on areas that still have a
competence gap as this will enable also to build a strong future career. The following paper
explores personal learning and development skills and improvement plans.
Section1: Self-introduction
My professional background is based on current studies on masters of business and
project management in APIC. I am a graduate of Bachelors of Business Administration (Hotel
and Tourism Management). My experience involves working with an organization where is
learned various skills including Photoshop that was based on my passionate about my work. This
enables me to improve the quality of our photos and graphics leading to better customer service.
In addition, I also became the go-to person for any design needs within the organization. I have
skill in communication that has enabled me to handle client effectively leading to client retention
of40% in a year. I have helped the team deliver 100% of our projects by the original deadline
leading to the profitability of the business.
Section 2: Megatrend and challenges
Business management especially hotel and tourism management has witnessed some
trends and challenges that affect the profession. Firstly, ecological focus drives companies to
sustainable management that ensure high focus is placed on the environment and climatic

Management 3
change. Climatic change has been a megatrend that is affecting business today and many
businesses are striving to become sustainable. Project management and planning is coming with
projects that are sustainable and help protect the environment (Wilson & McCance 2015).
Secondly, the digital transformation of management is also an issue that is affecting business
today. Business management is shifting its operation to digital transformation as this improves
the management leading to better service delivery. Besides, digital transformation enables
tourism and hotel management industry to reach clients from various locations includes
international locations. Thirdly, social media marketing is another megatrend that has enable
marketing and promotion of various project management activities. Social media is used within
the hotel and tourism industry to reach a large number of online users within social media
platforms. Moreover, social media enable pictorial marketing of various services that are
available in the destination market. This enables the attraction of more tourists that come to visit
the destination and the company offering accommodations. Lastly, competition is an important
trend in hotel and tourism industry as companies are devising ways to compete with other
company to woe more customers. This has also pushed other companies to the edge leading to
the dismal performance of these companies (Phipps & Burbach 2010).
Some challenges are affecting companies in project management, especially when
managing hotel and tourism projects. Firstly, insecurity is a critical challenge that is increasingly
becoming a trend affecting business today (Wilson 2011). The insecurity today range from data
security, terrorism and bio-piracy and play an important role in business management. Secondly,
increasing population is another challenge that is affecting business management as the
population requires management of scarce resources to reduce pressure. For instance,
overpopulation of cities is driving the rise of insecurity and indecent residence leading poor

Management 4
project planning. Thirdly, scarcity of resources is another challenge that affects business
management as high planning is needed to manage projects under limited resources. This affects
the quality of projects that developed in the current business environment (Page-Tickell 2014).
Section 3: Goals
I see myself as a creative and innovative project manager that strives to deliver beyond
customer's expectation. Firstly, I see myself as a creative manager that changes the clients are
served to improve the service delivery hence satisfy clients. My endeavour to deliver quality
projects to the client is anchored in my creative and innovative skills that increase my
competence in project management. Secondly, upholding professionalism is one way I see
myself retaining clients that have tested my service. Thirdly, I see myself as an example of
project managers that are successful in dealing with clients and delivering projects that perform
better in the market (Strobel, Tumasjan & Spörrle 2011).
Many expectations have been placed on me and my profession by both customers and
society. Firstly, customers expect me to deliver a high-quality project that meets the need of
clients, especially for that competitive business environment. Secondly, am expected by clients
to operate within the standards placed for each project is work on to ensure it meets the
requirement by both society and law. Thirdly, I am also expected to bring new changes to project
management that will see growth and conform to changing the environment (Dewing 2010).
Employers and clients have goals that are expected from me and my profession. First,
clients expect me to put their interest forward when working on project planning and
management. Second, employers have goals that are anchored on creativity and changes to the
client service delivery that increases client retention and positive feedback. Thirdly, keeping up