The Electronic Journal of Information Systems Evaluation

Running head: LEADING TRANSITIONS
LEADING TRANSITIONS
Name of the student
Name of the university
Authors note

LEADING TRANSITIONS1
Executive Summary
The paper aims at throwing light on the various aspects of the transitional change which an
organisation goes through. The various aspects can be internal and external elements. The project
will talk about a specific transitional change that is the adoption of a new technological system
for maintenance and operational function by the Notting Hill Genesis. The different aspect of
transitional change in the system of NHG has been studied. The project concludes that the
success of the company depends on how it sees the market opportunity and adopt changes in the
current system to main the sustainability.

LEADING TRANSITIONS2
Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................4
Rationale for the proposed change..............................................................................................4
Causes that may disrupt the effective leadership of change initiative.........................................6
Advantages and disadvantages of each of the options considered..............................................8
Barriers to successful implementation of the change................................................................11
Financial evaluation using capital budgeting............................................................................14
Conclusion.....................................................................................................................................17
References......................................................................................................................................19

LEADING TRANSITIONS3
Introduction
Every company faces a phase in which it transforms itself and move towards a modern
approach. This happens because the organisation needs to run as per the needs of the market and
the competition it is facing in the market. Therefore, they amend their approach of management,
skills and technology they use to operate the business. They transform the system because the old
system was no longer generating expected revenue and the company wants to accommodate with
the changing environment of the society.
Notting Hill Genesis is a company engaged in providing housing facilities to the lower
income group especially. The company merged with Genesis Housing in the year 2018 and
named as Notting Hill Genesis. It is located in London. The company is the member of G15
group which provides major portion of housing in London. The company deal with direct
customers, councils, development organisations and also private property owners.
Plentific.com is a start-up which provides home services to its customers. Services
includes maintenance and operational works of the housing which tenants require after starting
their living in the house. The startup entered into an agreement to one of the successful housing
company that is Notting Hill Genesis to develop a digital solution to the ongoing problem of the
company. The company was facing difficulty in managing the maintenance and repair work of
the housing which is delivered by the company. Through the website the Notting Hill can
manage all its properties digitally. The online service will help the customers to contact the trade
professionals and help them to get the maintenance and repair work for housing easily. This
partnership has helped many social landlords, commercial leaders in housing sector, project
manager, etc together (Bui and Villiers 2017).

LEADING TRANSITIONS4
The new platform helps the company to reduce the time consumed in organising these
maintenance works and also the work of administration of invoicing and documentation of
different facilities.
The project will study about the barriers and influence an organisation has to go through
before and after implementing any technological change of system. The behavioural change
management system have a key role in addressing these problems if resistance from employees
are significant.
Any type of technological amendment or change can create a pressure on the manager’s
responsibility to make the change process easier within the organisation. It demands the
extraordinary efforts and innovative approach from the manager’s side such as proper conduct of
planning, organising and controlling in an effective manner. The outcome of the change of
system helped Notting Hill Genesis to reduce the pressure of cost and adapt to the regulatory
change of the external environment. The study will focus on how the company focussed on the
key problem that the NHG was facing and how it developed a solution system for it.
Discussion
Rationale for the proposed change
The company Notting hill genesis is a company which is engaged in the business of
providing real estate property to its customers. The company has 64000 properties in London.
The company has to incur a huge amount on the maintenance work of these properties until these
are sold each year. The estimated expenditure of the company in the maintenance is around
£68m. The company identifies that the company can be successful by adopting the latest and
recent technology that other companies of the same industry are operating. It also emphasizes on
the importance of better interaction with the customers and employees (Gibbons and Hazy 2017).

LEADING TRANSITIONS5
The company has changed the method of allocating jobs to different employees and now have
adopted a newer system known as Plentific. Earlier, the company used to operate the allocation
of work through a software named as DLO. There must be a strong reason that the company
shifted from a well-going system to a more advanced and self-regulatory approach.
The rationale behind the proposed change is explained below:
The company was facing huge cost pressure because of the change in the regulatory framework
in which the company operates. All the allied companies in the industry are working extensively
for providing quality services to their clients. As the competition in the market has increased, an
individual company can only gain a competitive advantage if it provides quality service at a
lower cost. The adoption of the Plentific system helps the company to reduce the cost of
maintenance (Rafique, 2019).
Notting Hill Genesis entered into a partnership deal with the Plentific for providing services to
almost 32000 homes. The partnership becomes a successful association in providing
maintenance work to the clients of Notting Hills Genesis. The partnership started providing the
customized and tailored services to the clients named as the bespoke facility. Earlier, the
customers were not given this facility of customized services. With the help of Plentific, the
company is providing additional services by the experts who are renowned for the specific work
(Kahn 2019).
Earlier Notting hill Genesis was using the in house service, which was exerting an extra
work pressure on the employees. The core operations of the business are selling properties or
leasing them. The other services which are not the core operations of the company are given to
Plentific. The outsourcing of these services makes the company specialized in these services, too
(Smyth 2018).