A case study on Wyndham Hotels and Resorts Assignment

Research Project

Table of Contents
TITLE: ............................................................................................................................................1
Chapter 1: Introduction ...................................................................................................................1
Chapter 2: Literature Review ..........................................................................................................4
Chapter 3: Research Methodology ..................................................................................................7
Chapter 4: Data Findings, Analysis and Discussion........................................................................9
Chapter 5: Conclusion, Recommendations and anticipated Limitations.......................................20
REFERENCES..............................................................................................................................21
Appendix .......................................................................................................................................22

TITLE:
Importance of employee retention in achieving higher productivity and performance of an
organisation. A case study on Wyndham Hotels and Resorts.
Chapter 1: Introduction
Overview of the Research
Employee retention is considered as one of the most imperative aspect of an organisation,
thus in this enterprise environment rivalry within commercial centre is so high and organisations
are effectively focused over retaining employees for extended attempt of organisational
functions. Employee retention is the key focus of an organisation as employees are the key
source of a business, However the development and prosperity of an organisational concern is
depend over the contribution of employees at work place. The key task performed by the HRM
department is to support the working environment of a business through retaining employees at
work place. However, the HRM department is concern over recruiting talented workforces for
the purpose of increasing the operations and functions at wider level. Thus the higher authority
and management of a firm is focuses over strengthen their workforces by retaining talented and
experience staff members. A proper retention strategy is applied by the business for the purpose
of retaining talented people at work place. Wyndham Hotels and Resorts is the selected system
for this specific exploration work, it is an international hotel and resort chain and deals in
hospitality sector. The key motive of the firm is to enhancing the sustainability of workers at
work place by retaining them for long time.
Background of the Research
The study is supported through the analysis of the significance of workers possession in
attaining higher productivity and performance of an organisation. Employee retention is
determined as the cognitive operation in that organisational workers are motivated to stay stable
through the business for long duration for the purpose of attainment of long term future growth.
Employee retention is effective for a business to conduct effective operations by the guidance
and assistance of expertise knowledge, along with this employee retention also create value for
the firm in developing the activities and functions of a firm within commercial centre. Wyndham
Hotels and Resorts is a worldwide hotel and resort chain which is stated in the United States. The
company conduct its operations from its headquarter which is stated in Parsippany-Trony Hills,
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New Jersey, United states. The company has attained benefits from the different of operations of
its forms the company has operated from different locations mainly from China Canada Mexico
Colombia Germany UK Caribbean Indonesia and margarita island in Venezuela. The company
was founded in the year of 1981 by the potential efforts of the Trammell crow The company has
also covers around now 9157 locations across 20 countries the company also having its Bhai
brand image by the execution of its qualitative operations the primary consideration of the firm is
to retaining employees for a long time for the purpose of providing effective benefits to their
users as old employs are more reliable in providing effective offerings to the customers rather
than the new employs.
Scope of the Research
The investigation into practical action is depend on the importance of employee tension
over the developing performance and operations of an organisation that is in hospitality sector
employer attention is a major concern because the major Focus in this industry is based on the
qualitative performance and employs who are trained and experienced are more reliable in
offering effective services to the others, thus the investigation has wide scope and it is effective
for individual students and researcher in the manner of enhancement of their skills and ability
regarding the similar area of study. This investigation is mainly executed for the individual
curiosity of researcher as investigator wants to explore the topic and analyse the issue in
effective manner with the help of accumulation of relevant and reliable information the study
also create benefits for the learners who are also having interest towards the similar sphere of the
work. The scope of the specific investigation is wide As it is effective in development of
knowledge base regarding the management issue does employee retention is a major issue of
Management which provides an appropriate vision two words resolving the issue in effective
manner.
Research Aim
To analyse the importance of employee retention in achieving higher productivity and
performance of an organisation. A case study on Wyndham Hotels and Resorts.
Research Objectives
 To understand the concept of employee retention in Hospitality industry.
 To determine the significance of employee retention over increasing performance and
productivity of Wyndham Hotels and Resorts.
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 To ascertain the ways that are opt by Wyndham Hotels and Resorts in increase rate of
employee retention.
Research Questions
 What is the concept of employee retention in Hospitality industry?
 What are the key significance of employee retention over increasing performance and
productivity of Wyndham Hotels and Resorts? What ways are opt by Wyndham Hotels and Resorts in increase rate of employee
retention?
Gantt Chart
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Chapter 2: Literature Review
The concept of employee retention in Hospitality industry.
As per the views expressed by Margaret Rouse, 2018, Employed retention is considered as a
key aspect of an organisational operations, thus The primary goal of an organisation is to keep
and talented staff and reducing extra turnover by fostering of assistive work place environment
as to promote engagement of employs by showing appreciation to words their work. In another
words employs the tension is also referred as a strategy or ability of a business to retain its
talented workforce is and has maintained a lower tone over. Business is able to achieve this
through starting various employs retention programmes. Employees are the key source of
business And development and prosperity of an organisation is depend over the higher
contribution of employees to watch the operation and functions conducted by firm. In hospitality
sector employs are the key consideration as the operations of the hospitality sectors are based on
the contribution level of employs and the key consideration of organisation related to hospitality
industry is to retaining employees for the wider execution of organisational activities through
providing them effective pay, Appropriate work schedule facility, effective job roles etc. This
modern business environment competition with in hospitality industry is so high as organisations
are widely concern over retaining talent it stops for the purpose of providing higher competitive
edge to their rivals. Moreover it is also required for a form to treat and there are talented
workforce is for using their potential in improvising the operations of firm at higher level.
The significance of employee retention over increasing performance and productivity of
Wyndham Hotels and Resorts.
According to the views expressed by Ben Hoffman, 2018, Important things first as an
incredibly essential aspect Mainly in the situations of tough times those companies are required
to be constantly looking for ways to improvise their retention rates moreover this is also
beneficial for the firm in attending higher growth and success at market place. High employee
turnover is a massive issue for an organisation Thus lower retention levels cause issues for the
firm as organisations are liable to put effort’s in hiring new work forces at the place of the old
ones just to maintain the operations and productivity is of the firm. Wyndham Hotel and Resort
Rates at the wider scale and the primary obligation of the firm is to gratifying the inevitably and
deprivation of buyers by providing them suitable products and facilities. There are multiple
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