A Detailed Study About Oman Arab Bank

This paper aims to identify various theories and behavior of leadership styles and their impact on the development and success of Oman Arab Bank.

Running head: A DETAILED STUDY ABOUT OMAN ARAB BANK
A detailed study about Oman Arab bank
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1A DETAILED STUDY ABOUT OMAN ARAB BANK
Table of Contents
Introduction................................................................................................................................4
1.1 Structures and systems.........................................................................................................4
1.2 Impact on leadership............................................................................................................4
1.3 Differences from the competitor..........................................................................................5
1.4 Analysis of differences.........................................................................................................6
2.1 Evolution of banking sector in Oman..................................................................................8
2.2 Differ from the competitor...................................................................................................9
2.3 Analysis of differences.........................................................................................................9
3.1 Changes in the organization...............................................................................................11
3.2 Examples of actions...........................................................................................................12
4.1 Three big issues that the Oman Arab Bank is facing.........................................................13
4.2 Key actions.........................................................................................................................14
Recommendation......................................................................................................................15
Conclusion................................................................................................................................15

2A DETAILED STUDY ABOUT OMAN ARAB BANK
Executive summary
The aim of this paper is to identify various theories and behaviour of leadership styles
depending on history, culture, geographic life and critical evaluations of conditions how
certain types of leadership management styles impact people performance, productivity and
how these leadership styles have an impact on the development, growth, transformation and
success of an organization in the near future.

3A DETAILED STUDY ABOUT OMAN ARAB BANK
Introduction
Leadership is one of the nucleus idea or concept that is used for guiding and
motivating employees. Leadership is progressively more defined and evaluated in relation to
difficult worldwide environmental risks and socio-economic and opportunities, and the quest
of sustainable growth. Leadership comprises the ability to guide and influence workers in the
direction of the accomplishment of managerial goals. A leader's ability is towards motivating
employees towards the goal of the organization. There are a variety of theories of leadership,
trait-based theory, behaviour-based theory, but these theories does not sync with the cultural

4A DETAILED STUDY ABOUT OMAN ARAB BANK
subject for defining behaviour. The Seven Leadership Mindsets Theory (vMEME) identifies
the idea of cultural memes for defining behaviour, which are dependent upon value systems
called vMemes. The Seven Leadership Mindsets Theory (vMEME) proposes that the idea of
leadership in an organization is that a leader needs to be at the same level or at a higher level
than followers. Therefore, this paper discusses on the application of this theory on Oman
Arab Bank.
1.1 Structures and systems
The seven leadership and mindset theory and systems present in the organisation of Arab
Bank in Oman are strategy, structures, staffs, skills, systems, shared values, and styles that
can be aligned all together in order to achieve effectiveness within a company.
1.2 Impact on leadership
The present value system of leadership as well as structures in our organisation will
impact on staff, management and leadership. The alteration strategy and the seven leadership
and mindset theory in the Oman Arab bank are also making changes and a deep pledge
towards the retail face of the industry, and approving a more client centric outlook to
appealing with its customers (Al Shubiri and Jamil 2017). As a result, it has witnessed a total
organizational streamlining of the line of Bank’s business opening in the year 2014 which
was pursued by the opening of ‘Elite’ main concern banking soon afterward. Examples of
leadership theory such as the Seven Leadership Mindset Theory (vMeme) and actions
include undertaking a complete revamp and prelaunch of a numeral of branches over the
earlier period hardly any years; all of which characteristic an improved brand name
uniqueness with a invigorated look and sense (Al-Saidi and Al-Shammari2013). The original
stage offers clients a pioneering icon-based border that is similar transversely all feel points;
also in the branch, by means of phone banking or online. The consequence is an improved

5A DETAILED STUDY ABOUT OMAN ARAB BANK
client experience in spite ofany technique chosen to use and a pioneering move towards that
is truthfully sole to Oman Arab Bank. It has sustained to improve towards mounting the
employees, drawing local competencies, and ornamental the abilities of its team in every of
it’s a variety of branches, during program particularly intended for Oman Arab Bank (Naser,
Al Salem and Nuseibeh2013).
1.3 Differences from the competitor
The competitors of Oman Arab Bank (OAB) are Bank Muscat and BankDhofar. Bank
Muscat is one of the top competitors of Oman Arab Bank. The place where the bank Muscat
was found is Ruwi, Masqat and it was founded in the year of 1982. Bank Muscat is also
working within the field of banks just like Oman Arab Bank (OAB). Bank Muscat was
generated the amount of around $803.2M, which is bigger than that of the revenue of Oman
Arab bank. And on the other hand, BankDhofar has been one of the top competitors of Oman
Arab Bank. BankDhofar is referred to as the private company which was founded in the year
off 1990. It was also founded in Ruwi, Masqat. BankDhofar is also working within the field
of banks just like Oman Arab Bank.
Impartially limited exposure towards the financial crisis globally, Oman is considered
as a harmless hub of bank as well as the country stocks a combination of international and
domestic commercial banks, specific banks as well as the other intermediaries related to
finance (Molyneux and Iqbal 2016).
1.4 Analysis of differences
With an independently exposure that is inadequate to the financial crisis globally,
Oman is referred to as one of the safest hub of banking as well as the country houses a
combination of the commercial banks, both internationally and domestically, banks with
specialization and the other intermediaries of finance (Al-Gasaymeh 2016). All of a sudden,

6A DETAILED STUDY ABOUT OMAN ARAB BANK
with the entire region of Middle East that has experienced rather of a surge in the prosperity
of the economy, many of the countries which includes Oman, they are adopting sophisticated
systems of finance and it processes for matching those of more and more well established
centres of finance. At the similar time, the ATM channel’s uses is gradually growing faster.
In fact, research regarding retail bank which predicts that the market of ATM in the region of
Middle East as a whole will be grown by 75 percent over the coming four years, with the all
total number of ATMs around the region which reaches 70,000 from the recent tally of a sum
of 40,000. This will resemble with the popularity that is unrelenting of cash locally. A global
factor which influences the ATM network’s growth in the country like Oman, it is at the level
that is increasing of travel of cross border (Al-Muharrami and Murthy 2017).
In the GCC, with an impartially limited exposure to the global financial crisis, Oman
is regarded as a safe banking hub and the country houses a mixture of domestic and
international commercial banks, specialised banks and other financial intermediaries.
Certainly, with the entire Middle East region experiencing somewhat of a surge in economic
prosperity, many countries including Oman are adopting sophisticated financial systems and
processes to match those of more established financial centres. At the same time, use of the
ATM channel is growing fast. In fact, Retail Banking Research predicts that the ATM market
in the Middle East as a whole will grow by 75 per cent over the next four years, with the total
number of ATMs in the region reaching 70,000 from the current tally of 40,000. Arab makes
them help to information necessary with the customers providing by achieving. Future the in
customers on burden and risks product appropriate the matched is this then and, needs
borrowing there to comes it when decision right consider the basis annual an on reviewed are
which, policies these. Policies approval credit relevant the implementing by Debt the
maintaining on focus also them. For instance, (facilities the of components financial they
what do services and products lending that ensure to process assurance quality a applies Bank

7A DETAILED STUDY ABOUT OMAN ARAB BANK
The. decision educated and group target there to appropriate be to designed are products new
all that ensures Bank the, result a As. do to intended are. phases implementation and design
the in account into taken is feedback customer while, driven test.
2.1 Evolution of banking sector in Oman
A look at the reason why the newly established cash machine is being referred to as a
critical service of bank in Oman and by what means the chip as well as PIN technology will
work for them in order to shape the upcoming of paymentsin the region of Middle East. After
having completed few series regarding consolidation, there is a certain rise in the banking
sector in Oman, not only due to the results provided by the domestic drivers but also due to
the reason of global issues which gives a shape to its development. In case of GCC, with
providing an equitably limited exposure to the global crisis related to finance. Oman is the
place which can be considered as a banking hub that is safe as well as the country holds a
mixture of both domestic as well as international commercial banks.
Mainly technology investments given in order to deliver a much improved customer
service as well as maintain the reputation of Oman to provide a support to a modern sector of
bank. Nevertheless, there lies a more demanding needs. The economic entrance of the Middle
East onto the stage of the world, this thing is sharply followed by a rise in the issues of a card
fraud. Generally the ATMs afflicted by huge amount of transactions which are performed
with unauthorised cards. The use of the channel of ATM is capturing the market very quick
and fast.
2.2 Differ from the competitor
The competitors of Oman Arab Bank (OAB) are Bank Muscat and Bank Dhofar.
Bank Muscat is one of the top competitors of Oman Arab Bank. The place where the bank
Muscat was found is Ruwi, Masqat and it was founded in the year of 1982. Bank Muscat is

8A DETAILED STUDY ABOUT OMAN ARAB BANK
also working within the field of banks just like Oman Arab Bank (OAB). Bank Muscat was
generated the amount of around $803.2M, which is bigger than that of the revenue of Oman
Arab bank. And on the other hand, BankDhofar has been one of the top competitors of Oman
Arab Bank. BankDhofar is referred to as the private company which was founded in the year
off 1990. It was also founded in Ruwi, Masqat. BankDhofar is also working within the field
of banks just like Oman Arab Bank (Awdeh, Salloum and Hokayem 2013).
Impartially limited exposure towards the financial crisis globally, Oman is considered
as a harmless hub of bank as well as the country stocks a combination of international and
domestic commercial banks, specific banks as well as the other intermediaries related to
finance.
2.3 Analysis of differences
With an independently exposure that is inadequate to the financial crisis globally,
Oman is referred to as one of the safest hub of banking as well as the country houses a
combination of the commercial banks, both internationally and domestically, banks with
specialization and the other intermediaries of finance (Al-Gasaymeh 2016). All of a sudden,
with the entire region of Middle East that has experienced rather of a surge in the prosperity
of the economy. At the similar time, the ATM channel’s uses is gradually growing faster. In
fact, research regarding retail bank which predicts that the market of ATM in the region of
Middle East as a whole will be grown by 75 percent over the coming four years, with the all
total number of ATMs around the region which reaches 70,000 from the recent tally of a sum
of 40,000. This will resembles with the popularity that is unrelenting of cash locally. A global
factor which influences the ATM network’s growth in the country like Oman, it is at the level
that is increasing of travel of cross border(Al-Muharrami and Murthy 2017).

9A DETAILED STUDY ABOUT OMAN ARAB BANK
In the GCC, with an independently limited exposure to the global financial crisis,
Oman is regarded as a safe banking hub and the country houses a mixture of domestic and
international commercial banks, specialised banks and other financial intermediaries.
Certainly, with the entire Middle East region experiencing somewhat of a surge in economic
prosperity, many countries including Oman are adopting sophisticated financial systems and
processes to match those of more established financial centres. At the same time, use of the
ATM channel is growing fast. In fact, Retail Banking Research predicts that the ATM market
in the Middle East as a whole will grow by 75 per cent over the next four years, with the total
number of ATMs in the region reaching 70,000 from the current tally of 40,000. This
corresponds with the unrelenting popularity of cash locally. An international factor
influencing the growth of ATM networks in Oman is the increasing level of cross border
travel.
Policies approval credit relevant the implementing by Debt the maintaining on focus
also them. Bank the and individual them to risk reduces that manner a in repay to ability’
customers. For instance, (facilities of components financial they what do services and
products) lending that ensure to process assurance quality applies in the bank decision
educated and group target there to appropriate be to designed are new products that ensures
the bank, as a result intended phases are implementation and design in account into taken is
feedback customer.
3.1 Changes in the organization
Sustained growth is easy sounding goal for organizations in finance industry. Many
banks need considerable reforms and a reorganize of organization so to run away from the
present ambiance of low productivity (Singh and Fida 2015).As only the tilt of the iceberg
when it arrives to the challenges in front of worldwide markets, short attention rates and

10A DETAILED STUDY ABOUT OMAN ARAB BANK
outmoded thoughts have worn the productivity of a lot of recognized players.It is these
demanding surroundings that create tough results mainly notable, as merely the majority
victorious banking organization are capable of navigating such unsure times. To attain
optimistic information requires an organization to be restricted, dedicated and listening
carefully, not only in conditions of the base line, but as well in terms of a fundamental
optimistic culture that forces the decision-making procedure. They follow The Seven
Leadership Mindsets Theory (vMEME) which suggests that the thought of leadership in an
association is that a leader should be at the similar height or at a superior level than his
followers. The seven leadership approach includes a range of style of leadership indicated
through colouring system. For example, Kuwait International Bank (KIB), which placed
distinguished consequences in 2016, throughout what was positively a difficult year (Al-
Muharrami and Murthy 2017). The Chairman of KIB Al-Jarrah said that in an attempt to
make customer experience simple and more suitable, considerable investments have been
made to improve the information technology infrastructure and rationalize the processes and
systems. Also, they keep on to enhancing their products and services, bringing in more
pioneering and condition of the art Sharia-compliant banking answer, which are skilled to
assemble the ever-changing wants of both the market and the customers. KIB devised a plan
to expand and improve all features of its operations. This incorporated performance, market
enlargement, benefit quality, organizational arrangement and, possibly most highly, goods
and service contributions. Ultimately, the objective of the plan was to create KIB the Islamic
bank of selection in for both employees and customers. The plan has so distant shown
optimistic results, as also absolutely impacting a lot of dissimilar levels of the association.
After the launch, they have productively completed a numeral of essential changes inside the
organization, reorganization the core department, set up new business components and
divisions, as fine as adding up quite a lot of talented, knowledgeable and lively professionals

11A DETAILED STUDY ABOUT OMAN ARAB BANK
to managerial management team. A lot of efforts have been focused on reinvigorating and
reforming all inner operations to exploit efficiency and competence.
3.2 Examples of actions
The alteration strategy in the Oman Arab bank are also making changes and a deep
pledge towards the retail face of the industry, and approving a more client centric outlook to
appealing with its customers (Al Shubiri and Jamil 2017). As a result, it was witnessed a total
organizational streamlining of the line of Bank’s business opening in the year 2014 which
was pursued by the opening of ‘Elite’ main concern banking soon afterward. Examples of
leadership behaviour and actions include Seven Leadership Mindset Theory (vMeme)
undertaking a complete revamp and prelaunch of a numeral of branches over the earlier
period hardly any years; all of which characteristic an improved brand name uniqueness with
a invigorated look and sense (Al-Saidi and Al-Shammari2013). The smooth, contemporary,
and slick look is increased by a number of fresh features and schemes counting a new
assemble and welcome skill with a smooth queue system, video fortifications for bank
information, confidential optional places with moving watch monitors for a more individual
experience, jointly with digital autograph pad and identity cards readers inside the optional
position design. The majority of the refreshed and new branches also characteristic a
detached ‘Elite’ greeting, lounge, and workplace, so to offer the best customers with a stylish
and confidential experience that remain unforgettable and outstanding. Apart from the
continuing branch upgrades, noteworthy investments have been made to improve digital
banking for its customers that saw the opening of the new united digital banking stage in
August 2017 (Naser, Al Salem and Nuseibeh2013). The original stage offers clients a
pioneering icon-based border that is similar transversely all feel points; also in the branch, by
means of phone banking or online. The consequence is an improved client experience in spite
ofany technique chosen to use and a pioneering move towards that is truthfully sole to Oman

12A DETAILED STUDY ABOUT OMAN ARAB BANK
Arab Bank. It has sustained to improve towards mounting the employees, drawing local
competencies, and ornamental the abilities of its team in every of it’s a variety of branches,
during program particularly intended for Oman Arab Bank.
4.1 Three big issues that the Oman Arab Bank is facing
The three big issues that the Oman Arab bank is facing are –
1) Credit risk management (Retail and corporate) – The department of credit risk
management issues has centralized report regarding credit risk, reviews the credit
policy of the bank across all other groups, as well as involved directly in the
enhancement of the system of internal risk rating of the bank as well as their back
validation and testing. In addition to that, it has coordinated the training of the process
of internal capital adequacy assessment as well as it carries out testing of stress
regarding country/group level as required, and unruffled with the division of finance
assesses the influence as well as the requirements of any host or new regulations.
Furthermore, the management of credit risk is referred to as a key partner in order to
manage the methodology as well as the implementation process of the IFRS 9
provision calculation of credit loss as well as in rolling out its automated system or
solution.
2) Issues of product risk management – As one of the leading financial institution of
Oman, the organisation identifies that their advancing activities can make an
impression regarding the society and environment. As such of now, the organisation
uses the risk management of sound practices in order to identify, mitigate and
evaluate, to the extent level of practical, the social and the environmental controls of
our lending as well as activities of financing lending, and the organisation refuses
dealing with all the borrowers who all have poor social and environmental risk

13A DETAILED STUDY ABOUT OMAN ARAB BANK
management records of track. As portion of the structure of risk governance of the
bank.
4.2 Key actions
As a core strategy to relieve the country's economic reliance on its limited oil
reserves, tourism is set to become an increasingly important industry receiving focus from the
government, the travel and the financial sectors.With more visitors obviously comes more
ATM transactions and while tourists support the local economy and drive ATM usage, the
experience of other countries within the Gulf region has shown that this growth in visitors is
also likely to increase criminal activity on the ATM. As a result of growing fraud and an
increasing desire to offer more innovative services to bank card holders, Oman is currently
implementing the internationally recognised EMV standard originally founded by Europay,
MasterCard and Visa. EMV refers to the use of chip and PIN technology in payment cards, as
a replacement for the traditional magnetic stripe card. Technologically, EMV smart cards are
much harder to clone and forge and as a result, fraudsters are deterred. In the UK, for
example, the introduction of the EMV standard reduced card fraud by 25 per cent within its
first two years of implementation. To ensure an ATM network can be exploited to its full
potential, it must however provide an uninterrupted service with little or no downtime. To
achieve this banks are continually investing in technologies that support the ongoing need to
test and maintain the ATM.With this approach, banks are on the right track to adopting
international banking practices that will enable the sector to uphold its position in the global
financial community.
Recommendation
The banking sector is rising internationally at an active rate. There are various
operations to handle and deal in a banking sector or other organizations and therefore it is

14A DETAILED STUDY ABOUT OMAN ARAB BANK
recommended to follow a leadership style or theory for the smooth running of the
organization and focusing on the organizational aims and objectives and continued growth
and long term success of the organization. Following the style of leadership would determine
productivity and performance of the employees. A true leader motivates and guides his
employees and subordinates to follow the right direction or path towards complete
achievement of the future goals. Oman has conventionally been a defensive leadership kind
that is determined on self-centeredness, technical position awareness and face-saving kind of
leadership. Purple leadership style categorized by family customs style of leadership is
adopted here. By evaluating this method of leadership, it can be understood that Sultanate of
Oman had customarily been ruled by kings and royals. At present, the leader of the
government is the heritable sultan. Similar style of leadership should be followed across
organizations present in Oman as well. Communication is the key to success. The employees
should follow the effective leadership style and fulfil their responsibilities and duties toward
the organizational goals leading to the job satisfaction and better communication and
healthier relationship between the manager or leader and his employees.
Conclusion
Therefore, from the above paper it can be concluded that the seven mindset-thinking
systems, is a thoughtful consideration of an effectual leader can be understood to be one, who
can act as a global leader. The area of leadership has evolved completely with the coming out
of workplace variety. An effective leader is one, who is capable to inspire his followers in a
diverse place of work surroundings. He needs to adopt a style of management which
incorporates the organization's ideas all along with the regional practices. Leadership
comprises the ability to guide and influence workers in the direction of the accomplishment
of managerial goals. Leadership therefore is said to have developed vigorously to deal more
intricate problems facing organizations nowadays.

15A DETAILED STUDY ABOUT OMAN ARAB BANK
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