Managing Quality in HSC Organisation Assignment (Doc)
11 Pages3822 Words408 Views
Added on 2020-10-23
Managing Quality in HSC Organisation Assignment (Doc)
Added on 2020-10-23
ShareRelated Documents
A REFLECTIVEWORKSHOP ONMANAGING QUALITY INHSC ORGANISATION
Table of ContentsINTRODUCTION...........................................................................................................................1PART 1............................................................................................................................................1Different perspective of quality.................................................................................................11.1 Explain the perspective of stakeholders in health and social care organisation....................11.2 Impact of poor quality service on stakeholders.....................................................................21.3 Role of external agencies......................................................................................................2PART 2............................................................................................................................................3Strategies for achieving quality...................................................................................................32.1 Standards that exist for measuring quality............................................................................32.2 Approaches in implementation of quality systems...............................................................32.3 Potential barriers in deliverance of quality health and social care services..........................4PART 3............................................................................................................................................5Evaluating systems, policies and procedures related to quality..................................................53.1 Analysing the effectiveness of systems, policies and procedures used in health and socialcare setting..................................................................................................................................53.2 Factors that influence the achievement of quality in health and social care service.............53.3 Recommendations to improve service quality......................................................................6PART 4............................................................................................................................................7Understanding methodologies involved in evaluating quality of services..................................74.1 Evaluating service quality methods internally and externally..............................................74.2 Impact of service seekers in the evaluation process of service quality.................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONQuality matters a lot in every sector especially in the Health and social care organisation.Health and Social Care organisation include the different regulatory agencies such as CareQuality Commission (CQC).This report talks about a case study regarding Royal United Hospitaland its inspection carried out by CQC. Also, a detailed discussion about stakeholders, theirperception regarding poor quality, role of external bodies or agencies in the health and socialcare sector is accounted for. It also describes different standards, implementing quality serviceapproaches and the barriers relating to it. A discussion about the policies, implementation and themethodology used by the Royal United Hospital has been explained below. PART 1 Different perspective of quality1.1 Explain the perspective of stakeholders in health and social care organisationStakeholders are persons who affect the organisation through their actions and ARE alsoaffected by their activities (Allen and et.al, 2014). It includes owner of the health care service,legal bodies, government agencies, staff, supplier, service seekers, technical service provideretc. Objective and goals of the health care sector influence the stakeholders. The staff membersinclude the employees of the Royal United Hospital who provide health care services to theservice seekers (patients). They are always expected to provide good service to their patients asquality matters a lot in this profession. Patients have their own perspective towards quality ofservice. If these expectations are not met then service seeker is not happy with the quality andRUH has to find out the reason behind the dissatisfaction. Legal bodies includes the external orlegal bodies. Such as Central Quality Commission (CQC) and National institute for clinicalexcellence (NICE). These organisation set a benchmark for the health care sector. If RUH doesnot meet these standards then these legal bodies can take action against it as it is directly attachedwith human health and life which is inexpensive. According to stakeholders perspective, serviceseeker want a good quality service which make them healthier. Staff member always wanted toprovide best services to their patients which make them happy and create trust.1
1.2 Impact of poor quality service on stakeholdersService seeker are hugely affected by Royal United's service quality. If any individual isnot satisfied with the service then it will create a negative image of the organisation. It is like anegative promotion through word-of-mouth which will reduce the trust of patient in RUH. If thetrust provides bad quality service or uses poor quality equipment for treatment, it may prove tobe harmful for the patient's health. People are very emotional in context of health so organisationneed to provide good service to the patient. For example: - Any patient comes with the issue ofskin problem to RUH but they are not able to satisfied his/her problem and prescribe high dosagemedicines to the patient without knowing any past allergies or health issues. In that case thesemedicines would increase the problem for the patient rather than resolving. Due to this, patientwill never come for the treatment induced with fear regarding treatment and discourage otherstoo thus breaking the trust of patient from the RUH. 1.3 Role of external agenciesThere are three major external agencies in the Health and Social Care Act 2008 and itinclude Care quality commission regulation 2009 (CQC), National institute for clinicalexcellence (NICE) and SCIT. Care quality commission is the regulatory body of health andsocial care in England. It sets the standard for the Royal united hospital which provide them setof regulations to be followed. They ensure that quality and safety can meet with the standard andthese things expected by the service seeker. CQC does inspection of all the home care hospitalsin England annually (Boudreaux and et.al, 2014).There is no necessity to pass the judgementjust to check whether standards are met or not. CQC has 16 standards grouped into five areas andare directly related to the health and safety. These organisation observe the hospital staff andcheck how they care of patients. When treatment is done, CQC takes feedback directly from theclients of RUH. There are also some agencies who provide some standard and advice them(Chassin and Loeb, 2013). Such as NICE and SCIT, it provide the advices to the National HealthServices (NHS). Basically these agencies build some standards which is followed by the healthcare organisation. So similarly Royal United Hospital follow the CQC regulation and this agencycontinuously keep their eyes of the health care activities. Inspect the staff as well as serviceseeker so they can find out that organisation follow these standards or not. 2
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
(PDF) Managing Quality in Health and Social Carelg...
|12
|4016
|277
Managing Quality in Health and Social Carelg...
|11
|3290
|70
Managing Quality in Health in Health and Social Care Assignment - Royal United Hospitallg...
|13
|4009
|487
Managing Quality in Health and Social Carelg...
|14
|4927
|45
Managing Quality in Health & Social Care Assignmentlg...
|13
|4009
|368
Managing Quality in Health & Social Carelg...
|13
|3971
|159