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(PDF) A Study on the Impact of Job Satisfaction

   

Added on  2020-10-22

37 Pages11239 Words495 Views
Examining the impact on jobsatisfaction on employeeretention at Wagamama

Table of ContentsChapter 1 INTRODUCTION...........................................................................................................1Background of study ...................................................................................................................4Rationale of research ...................................................................................................................4Aims and objectives.....................................................................................................................4Research questions ......................................................................................................................5Significance of study ...................................................................................................................5CHAPTER 2 LITERATURE REVIEW..........................................................................................6CHAPTER 3 RESEARCH METHODOLOGY............................................................................13Chapter 3 Research Methodology..................................................................................................14Research philosophy:.................................................................................................................14Research Type............................................................................................................................14Research approach.....................................................................................................................15Data collection...........................................................................................................................15Sampling....................................................................................................................................16Data analysis..............................................................................................................................16Ethical consideration .................................................................................................................16Reliability and validity...............................................................................................................16Chapter 4 Data Analysis................................................................................................................17CHAPTER 5 CONCLUSION........................................................................................................28Recommendation..........................................................................................................................30REFERENCES..............................................................................................................................31Questionnaire.................................................................................................................................33

Title- Impact of job satisfaction on employee retentionChapter 1 INTRODUCTIONIn recent time it is very necessary for organizations to gain employee satisfaction so thatthey can be retained for long time. Also, employee satisfaction plays a significant role in growthand development of organization. It is because it helps in improving productivity and attaininggoals and objectives in effective manner. Moreover, it has highly supported in developing apositive culture at workplace through which competitive advantage is gained in the industry.Furthermore, for every business it is necessary to satisfy their staff so that employee turnoverratio is reduced and retention rate is maintained. However, in order to improve employeeperformance it is necessary to motivate them. Job satisfaction also helps in maintaining work lifebalance which is essential to live a happy life. In addition to this, it also supports in maintainingrelationship with supervisors and colleagues. The main objective of job satisfaction is to enhance employee productivity so that goals areattained. Furthermore, it helps in finding out what are the both personal and organisationalfactors that is influencing on job satisfaction. Besides this, it helps in maintaining work lifebalance which helps in improving social life. Moreover when employee feels that their job issecured, they put more efforts and are ready to take challenging tasks. This results in growth anddevelopment of business. Moreover, it supports in motivating them and developing a feeling ofemployee engagement. For every organisation it is necessary to maintain job satisfaction of staffso that positive culture is maintained. It is necessary to maintain job satisfaction level among employees so that they are retainedfor long term. The level of satisfaction can be affected by many factors. It may be either internalor external. Internal includes working condition, salary and wages; job roles and responsibilities,etc. and external are government policies, cultural factors, etc. Any change in these factors canhave either positive or negative impact on job satisfaction. It is because all these revolve aroundan employee job role. Moreover, through motivation, satisfaction in increased. It has been identified that there is a great relationship between motivation and satisfaction. Itis because motivation helps in increasing job satisfaction. Without motivating employee it is verydifficult to retain them and increase job satisfaction. A motivated employee contributes moretowards company. 1

As Wagamama is a British restaurant chain that serves Asian food based on the Japanesecuisine. There are different types of services that is being provided such as Food and Beverage,Room services, Laundry services, Spa & Saloon and gymnastic. Under Food and Beverageservices it provide customers dining area and waiters come and take orders from them. Roomservices include providing breakfast, lunch and dinner that is being provided 24 hour. Gym andfitness centre provides equipment to its customers for doing physical exercise. At Spa & Salon itprovide services like health therapy and medieval baths. The first Wagamama was opened in1922 in Bloomsbury, London. It was founded by Alan Yau Who is having Chinese restaurantsHakkasan and Yauatcha. It has 190 restaurants from which 130 are in United Kingdom. It hasintroduced two cookbooks for expansion of its brand in other countries. It is located in variouslocations such as Austria, Bahrain, Belgium, Denmark etc. Its headquarter is located at London,United Kingdom. The word Wagamama is Japanese term that means self indulgent.Young age people are the customers of Wagamama. As generally people between age 15 to25 are went to restaurants for taking dinner, lunch or for other purpose. As nowadays youngergeneration are more attracted towards restaurants. By offering discounts or coupons it attractcustomers. Customers are the king of market without them business cannot generate revenue. Asin restaurants generally businesspeople are come as they are living outside from their homes. It isimportant for hospitality industry to maintain safe and secure environment so that morecustomers are attracted towards it. Identification of target customers plays an important part forthis industry for future growth.Restaurant consists of group of people that help in entire flow of business smoothly.Restaurants work is depend on the size of it and the people that is hired in restaurants. As there ishead chef who's role is to plan the menu for customers and direct people of cooking staff. Personwho makes food also assure that the food is being served by waiters properly or not. Waitershows menu card to its customers of Wagamama and then take orders from them of their choice.Then the order is sent to kitchen and the cook prepares the order and then give it to waiter forserving it to customers. Then customers of Wagamama enjoys the meal and make payment.Role of employees in Wagamama is to maintain cleanliness in the surroundings. Healthyenvironment will be there so that customers are satisfied with their services. Every employeehave to its task completely and providing best services to its customers. Employees who areworking in the kitchen must ensure that fresh food is provided to customers. There role is to2

satisfy the needs and wants of customers that are visited there restaurant so that they will comeagain to Wagamama. Precautions must be taken for health and care of customers so that theymay not cause any disease. Their aim responsibility is to cooperate with customers on providingthem proper services. It may have to ensure that proper rotation of food supplies is their inrestaurant. Have to make arrangements for those who has booked it for party. Proper availabilityof food product is there so that there is no shortage at the time of urgency. Its a prime duty ofemployees to ensure that neatness is necessary at the workplace. Employers have to check propersupply of kitchen equipment that is used for making food for customers.As I am using “Spitalfields Market London as branch of Wagamama in the project. In thisbranch total of 39 people are working from that 18 are of Front of House and 21 works in Backof House. There are 12 managers working from which 6 are working as Front of House and 6 areworking as Back of House. Further more this is divided as under Front of House 1 generalmanager, 1 Assistant General manager, 2 Floor managers and 2 Junior floor Managers areworking. Under Back of House 1 Head Chef, 1 Senior Sous Chef , 2 Sous Chef and 2 JuniorSous Chef are working.I have choose Wagamama to identify issues that managers are facing regarding motivationand employee engagement in the company. Other issues may arise regarding extra benefits thatis provided in the company. So I am looking for a job at the “Head office of Wagamama” so I mdoing this project that will help me in future job in the company.As the staff turnover rate is 49.1% that is at third position in the London area. In financialyear that is going to be end in a week, 12 people left the Spitalfields branch. As Wagamama is arestaurant where customers are more then people in the office, breaks given to the members islonger i.e. around 3-4 hours daily. So people gets tired and they want to change their job.Another factor of employee turnover is that the service charge is not including on the bill, so ithave to face difficulty many times when people are not giving tip even giving them best services.They also have to go home in late evenings or around midnight this situation force them to leavethe job.The staff of Wagamama is generally Chinese young man who come from different countriesaround the world such as Romania, Italy, Moldova, Bangladesh, England, Congo, Poland andBulgaria.3

Wagamama in its second quarter to November has a turnover of 15.4 % year on year to £ 13.2m.Earnings before interest tax and depreciation rise to 18.7% to £13.2 m. the sales is increased by10% from the past years. Expenditure on maintenance and refurbishment was £ 4.7m comparedfrom first half of 2017- 18 at £8.8 m. Wagamama is opening outlets and maintain rate of seven to10 restaurants each year. In 2017- 18 Wagamama UK restaurants generated an annual turnoverof around 301 million British pounds.Background of study Hospitality sector is expanded in wide area. It consists of different sectors that providevariety of products and services to people. So, there are large numbers of people employed in it.They work in different areas according to their skills and knowledge. It is been observed that inrestaurant it is difficult for companies to retain staff for long time. The job environment inrestaurant is very harsh. It is because staffs have to work for long hours with low salary.Furthermore, the incentives and benefits are not as per expectation of staff. Also, sometimes theyhave to perform multiple roles and duties at same time. This results in frustration and it affectstheir performance as well. Therefore, it is necessary to motivate workers frequently so that job satisfaction ismaintained. This can be done by retaining employees. It is the first step which in directly relatedto job satisfaction. So, if employees trust is gained they can be retained. Through this, strongrelationship is developed. Rationale of research Recently, it has been observed that there has been rise in employee turnover rate which hasnegatively impacted on Wagamama growth. Also, it has created a negative culture at workplace.Besides this, staffs are not satisfied with their job. So, due to lack of satisfaction there is high risein absenteeism. However, with this conflicts have increased between management andemployees. It has resulted in low job satisfaction among them.Aims and objectivesAim To investigate the impact of job satisfaction on employee retention at Wagamama. Objective To understand concept of job satisfaction and employee retention To understand the importance of job satisfaction on employee retention. 4

To highlight the factors that influence job satisfaction. To recommend strategies to improve job satisfaction and increase retention rate.Research questions What are the factors that are affecting the employee satisfaction and employee retention? What are the factors that influence job satisfaction?What is the relationship between job satisfaction and employee retention?What strategies can be implemented to enhance job satisfaction?Significance of study This study will help in finding out factors that impact on employee behavior. So, by takingeffective and proper measures the impact of factors can be minimized. Thus, other businesseswill get an insight about what strategies can be used to increase job satisfaction. In addition to it,they will be able to motivate employee by using different types of motivational techniques. 5

CHAPTER 2 LITERATURE REVIEWEmployees are an asset to an organisation. They perform various tasks and activities toaccomplish goals and objectives. Also, they are considered as pillars of company through whichmission and vision is achieved. Thus, it is important to maintain job satisfaction of employees. Itis because it improves their productivity and gain trust. Through this, they can be retained forlong time. In the report of CIPD it has been found that in UK employee turnover rate has arise from13.3% to 22.6% in restaurant sector. It is estimated an employee cost around 50% of their annualsalary for restaurant. The personal and organisation outcomes are influences by five jobcharacteristics. Also, turnover rate is high among employees of age 20- 29. But in somerestaurants it depends on size and its nature. The main causes of turnover are demographic andpersonal factors, job satisfaction and culture. Moreover, 94% of manager finds out exit interviewas best way to identify reason for turnover. It has been stated that in 2013 the employee turnover rate is nearly 63% in restaurantindustry. In report of Bureau of Labour statistics 2017 the turnover rate in fast food sector since2010 has increased by 15.5%. Besides this, it is expected that in 2014 there will be rise in 34% ofturnover rate. So, this will cost huge loss for restaurant industry of €3.4 billion. In Starbucks theemployee retention rate is 65%. Meaning of job satisfactionAccording to Shahryari and Ahmad, 2017, job satisfaction refers to the extent to whichemployee feel motivated and connected to organisation for long term. It means the level to whichthey are satisfied with their job roles and duties. Generally, it is said that employee motivationplays a crucial role but now this concept has been integrated with job satisfaction. Besides this,job satisfaction is related to internal state of mind of worker. It shows the level to which anemployee is professionally satisfied with their job. Besides this, a highly satisfied staff put inmore efforts than others. This is because a feeling of belongingness is created within them. Also,it reflects that how much an employee value company. In same way, when business is able tomaintain high job satisfaction, it reflects the extent to which business value their employees. Dimension of job satisfaction 6

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