Contemporary Hospitality Industry: Types of Businesses, Operational Departments, and Skills Gap

Contemporary
hospitality industry

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1 AND 2...............................................................................................................................1
Different types of businesses in hospitality industry and diverse products that they offer.........1
Range of operational and functional departments within the hospitality organisation...............2
Discussion of contribution of hospitality industry to local, national and international
economies....................................................................................................................................3
Interrelationship between the operational and functional units within a hospitality organisation
.....................................................................................................................................................3
The way in which use of franchising and licensing agreements had influenced global
development of the hospitality industry......................................................................................3
Analysis of the way in which global growth, franchising and licensing developments have
contributed to the economic worth of the hospitality industry....................................................4
Investigation of range of operational roles within the hospitality industry and current skills
shortages......................................................................................................................................4
The skills gap within the hospitality industry in relation to a range of different operational
roles..............................................................................................................................................5
Analysis of the impact that skills gaps have on hospitality businesses and valid solutions to
address the gaps...........................................................................................................................5
TASK 3 AND 4...............................................................................................................................6
Covered in PPT............................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Hospitality industry is mainly involved in the process of delivering services to the clients
so that their expectations could be met and they could be satisfied with the services. It is essential
for all the organisations which are carrying out operations under this sector to make sure that
they are focused with customer satisfaction (Afsar, Shahjehan and Shah, 2018). With the help of
it, all the business goals such as higher profits, revenues and good market image could be
achieved. The entity which is selected for this report is Marriot Hotel which is one of the largest
hotels around the world. This report covers various topics such as examination of current
structure, size and scope of hospitality industry. Additionally, exploration of current and
anticipated skills requirements in the sector are also covered in this assignment.
TASK 1 AND 2
Different types of businesses in hospitality industry and diverse products that they offer
Hospitality industry is very large and there are various types of businesses that are
operating business under the industry. All the businesses that are operating under this sector are
as follows:
Accommodation: All the hotels that are operating business in hospitality industry and
providing accommodation services to the customers are the part of accommodation businesses
that are the part of sector. Some different types of hotels that are part of the industry are budget,
luxury, boutique, bed and breakfast hotels and resorts. The services that are offered by them are
room to stay, pool, facilities of dining, parking, internet etc.
Food and beverage: It is one of the largest type of businesses that are operating business
in the hospitality industry. All the restaurants, fast food chains like Mc Donald’s, KFC, Burger
Farm, Five Guys, Harvester etc., fine and casual dining etc. The products are services that are
offered by such businesses are food, meals, place to sit etc.
Travel and tourism: All the entities which are offering facilities to the customers who
are willing to visit a new place or a country are the travel and tourism businesses. The aviation
and traveling companies are the part of it. Main purpose of them is to meet expectations of
clients and satisfy them with good services (Afsar, Shahjehan and Shah, 2018). The facilities that
are offered by them are travel packages, transportation services, hotels, flight etc.
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