Managing Accommodation Services in the Hospitality Industry

This presentation discusses the importance of proper accommodation services in the hospitality industry, with a focus on The Landmark London. It covers the scale and size of accommodation services, different forms of ownership, grading and classification systems, and online reviews. The presentation evaluates the implications of ownership grading, classification, and online reviews on guests.

Unit 7: Managing the
accommodation services

TABLE OF CONTENT
 INTRODUCTION
 MAIN BODY
 Identifying the scale and size of accommodation services and difference between
commercial and non-commercial businesses
 Explaining different forms of ownership applicable in accommodation services
 Discussing role, grading, classification system and online sites reviews that potential
guest look and book accommodation
 Evaluating the different accommodation services and its implications of ownership
grading, classification and online reviews on guests
 CONCLUSION
 REFERENCES

INTRODUCTION
 Accommodation services are the services that the hospitality sectors must have
which includes the lodging, food, drink service, theme parks, tourism and travel.
 Having proper accommodation services makes the hospitality industry to have
good profitability in the market.
 The presentation is based on The Landmark London hospitality industry.
 In the presentation it will outline about the scale and size of the accommodation
services in the hospitality industry and difference between commercials and non-
commercial businesses.

Identifying the scale and size of
accommodation services
 There are different types of the accommodation service providers which are as
follows:
A. Motel
B. Resort
C. Budget hotel
D. Guests house

Explaining different forms of
ownership applicable in
accommodation services with
examples
 Privately owned hotels
 Managed hotels
 Franchise
 Referral groups

Discussing role, grading,
classification system and online sites
 One star hotel
 Two star hotel
 Three star hotel
 Four star hotel
 Five star hotel

Continued...
 Provides positive and negative reviews.
 Use good technology for attracting the customers.
 Provides good and attractive accommodations.

Different accommodation services and
its implications of ownership grading,
classification and online reviews
 As the market is growing the customers needs the best technology as they are
paying the for the services provided by the hospitality industry.
 By having the good technology and services it fulfils the expectations of the
guests and attract the new customers.
 By having the good online reviews it makes the person to know about the
services of the hotels.

CONCLUSION
 From the above presentation it has evaluated about the scale and size of the
accommodation services in the hospitality industry that are one star hotel, two star
hotels, four star hotels, etc. and difference between commercials and non-
commercial businesses.
 Further it has described about the different forms of ownership which are applied to
accommodation services that are privately owned hotels, managed hotels, franchise
and Referral groups

REFERENCES
 Aladejebi, O. and Oladimeji, J. A., 2021. Business Continuity Management among
Small Hotels in Nigeria. Sch J Econ Bus Manag. 8. pp.208-218.
 De Pelsmacker, P., Van Tilburg, S. and Holthof, C., 2018. Digital marketing strategies,
online reviews and hotel performance. International Journal of Hospitality
Management. 72. pp.47-55.
 Liu, J. and et.al., 2020. Effect of commercial neighbors on the online popularity of
peer-to-peer accommodation-sharing properties. Journal of Hospitality & Tourism
Research. 44(5). pp.780-805.