Managing Accommodation Services: Housekeeping, Interdepartmental Relationships, and Maintenance

This study material from Desklib covers the key roles in housekeeping, the importance of forecasting linen stock and guest supplies, interrelationships between housekeeping and other key departments, and the importance of scheduling maintenance or repair work to minimize disruption to guests. It includes a case study of the Tower Hotel in London, UK, and is relevant to hospitality industry courses.

MANAGING
ACCOMODATION
SERVICES

INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO3 and LO4 (Part B).....................................................................................................................3
1. Review key roles found in housekeeping department........................................................3
2. Importance of forecasting linen stock and other guests supplies.......................................4
3. Importance of interrelationships between housekeeping and other key department..........6
All hotels have guestrooms, so all hotels have room attendants that are responsible for
cleaning rooms during and after reservations. In some hotels, floor supervisors might oversee
the room attendants on each floor and perform quality control checks.y departments..........6
4. Relationship between the housekeeping department and other key departments..............7
5. Importance of scheduling maintenance or repair work to minimise disruption to guests..8
6. Importance of security within a selected organisation.......................................................8
7. Role maintenance plays within the accommodation services in ensuring overall guest
satisfaction..............................................................................................................................9
8. Critically evaluate the importance of communication between the housekeeping and
facilities department...............................................................................................................9
Function of the Front Office with reference to three different types of accommodation
provider.................................................................................................................................10
Conclusion which critically evaluate front office work.......................................................11
CONCLUSION..............................................................................................................................12
REFRENCES.................................................................................................................................13

INTRODUCTION
The tourist accommodation services is based over provision is against for fee over
sheltered an customer within hotel. Respective assignment is related over Tower hotel which is
an hotel that has been operating from London, UK. This hotels has been providing services more
effectively which is based upon managing various kinds of services more effectively. Respective
assessment is related to different kinds of hospitality industry which helps upon enhancing
consumer experiences. Scope of such aspects is wider which makes profit of business generated
more effectively and nature is dynamic which makes business operations conducted on large
scale. Further, it is included within the role of front office department regarding
accommodation services over consumer. Then in this file various kinds of aspects related upon
importance of line stock and guest supplies. Then in this interrelationship and key departments
are covered. Also in this role facilitating and security is covered which has important role to play
within accommodation services.
MAIN BODY
LO3 and LO4 (Part B)
1. Review key roles found in housekeeping department.
Housekeeping over operational department within hotel industry which is accountable in
relation over the sanitation of house keeping industry department that has been playing important
role within development of housekeeping. These roles has been discussed as follows:
 The housekeeping department holds responsibility for making sure that comfort level
makes guest to run and operate upon various kinds of activities that has been declining
effectively.
 They are based upon making sure that working environment is improved which makes
employees put there efforts within development and enhancement.
 They are accountable over making sure that high standards of sanitation has been covered
for making sure that main areas make better outcomes achieved. In relation over Tower
Hotel focus is based over major areas of house keeping department helping in enhancing
performance of employees.
 The hotel has guest rooms which is based over hotels and have room attendance that
holds responsibility over cleaning rooms during the reservation. The hotel should

supervise and manages floors with room attendance on each floor and performance
quality check.
2. Importance of forecasting linen stock and other guests supplies.
Housekeeping over operational department within hotel industry which is accountable in
relation over the sanitation of house keeping industry department that has been playing important
role within development of housekeeping. These roles has been discussed as follows:
The housekeeping department holds responsibility for making sure that comfort level makes
guest to run and operate upon various kinds of activities that has been declining effectively.
They are based upon making sure that working environment is improved which makes
employees put there efforts within development and enhancement.
They are accountable over making sure that high standards of sanitation has been covered for
making sure that main areas make better outcomes achieved. In relation over Tower Hotel
focus is based over major areas of house keeping department helping in enhancing
performance of employees.
All hotels have guestrooms, so all hotels have room attendants that are responsible for cleaning
rooms during and after reservations. In some hotels, floor supervisors might oversee the room
attendants on each floor and perform quality control checks.Forecasting the linen stock and
management of inventory is considered as two major important business practices in the
hospitality sector. Most of the companies in the international and national marketplace focus on
stock management in order to give support to operations management. It is one of the major roles
and responsibilities of operations management of a company to analyse the resources. In order to
facilitate the business management and development, it is very much essential for a business
entity to establish supervision and control. The guest supplies should be also maintained in an
optimum manner in order to develop effective approach in dealing with the guests. Main reason
behind development of forecasting linen stock and guest supply is to take care of guests and
other customers of the hotel. In order to increase efficiency and effectiveness of the business, it is
important for the companies to develop focused approach in managing the stock. The guest
supplies should be maintained in order to increase the overall potential of business in order to
deal with key operations. The analysis of all major external and internal factors is also important
for the business in order to gain competitive advantage. The business entity should also allocate
appropriate resources to different sections of business development. This is one of the key role

and responsibilities of a business to increase chances of business stability by including major
focus on key operations and approaches. The linen stock and other guests supplies related to food
and beverages must be preserved with caution so that they do not become obsolete. It is major
role of a business to secure effectiveness in resource utilisation and develop key approach in
selecting mostHousekeeping over operational department within hotel industry which is
accountable in relation over the sanitation of house keeping industry department that has been
playing important role within development of housekeeping. These roles has been discussed as
follows:
The housekeeping department holds responsibility for making sure that comfort level makes
guest to run and operate upon various kinds of activities that has been declining effectively.
They are based upon making sure that working environment is improved which makes
employees put there efforts within development and enhancement.
They are accountable over making sure that high standards of sanitation has been covered for
making sure that main areas make better outcomes achieved. In relation over Tower Hotel
focus is based over major areas of house keeping department helping in enhancing
performance of employees.
All hotels have guestrooms, so all hotels have room attendants that are responsible for cleaning
rooms during and after reservations. In some hotels, floor supervisors might oversee the room
attendants on each floor and perform quality control checks. appropriate methods to maintain
guests supply. The logistics and supply chain management of a business includes developing
competition based approaches which are essential for increasing chances of systematic growth.
In order to gain competency edge in a short span of time, it is essential for the business entity to
develop key and focused business practices. The main role of a business is to include primary
focus on selecting the best resources which are helpful in increasing chances of stability and
growth. This is main role of a business to analyse the key factors which are important for
developing focused policies and approaches. The business organisation should include major
focus on inventory management in order to achieve the set targets in a short span of time. In
order to achieve major effectiveness for strategic framework and includes primary focus on the
live stock management. It is major role of a business in the recent times to establish one of the
major strategies to secure effectiveness at the marketplace. In the corporate world, it is key
function of a business to develop marketplace in order to secure best business development

practices. The business organisations in recent times moreover also helps in increasing chances
of business development by improving competitive strength of a business
3. Importance of interrelationships between housekeeping and other key department
Housekeeping over operational department within hotel industry which is accountable in
relation over the sanitation of house keeping industry department that has been playing important
role within development of housekeeping. These roles has been discussed as follows:
The housekeeping department holds responsibility for making sure that comfort level makes
guest to run and operate upon various kinds of activities that has been declining effectively.
They are based upon making sure that working environment is improved which makes
employees put there efforts within development and enhancement.
They are accountable over making sure that high standards of sanitation has been covered for
making sure that main areas make better outcomes achieved. In relation over Tower Hotel
focus is based over major areas of house keeping department helping in enhancing
performance of employees.
All hotels have guestrooms, so all hotels have room attendants that are responsible for cleaning
rooms during and after reservations. In some hotels, floor supervisors might oversee the
room attendants on each floor and perform quality control checks.y departments.
No branch of an agency can paintings on its own. They want different departments to co-
ordinator with. Interdepartmental relationships are pretty critical for the clean functioning of an
agency. Co-ordinate manner the hobby of running efficaciously together. Housekeeping may
also co-ordinate with diverse departments inclusive of the front workplace branch, meals and
beverage departments, protection branch, buy branch, employees branch, etc. The Tower Hotel,
set up in London, is famed for its high priced house-maintaining offerings. “First influence is the
ultimate influence” is one of the maximum famend proverb and is pretty true. This manner that
the primary influence of any region that clients get is from their home tasks offerings. Excellent
cleanliness and renovation of lodge leaves a long-lasting influence at the minds of the clients and
make the lodge extra appealing to them. Relation of home tasks departments with different
departments is mentioned below: Housekeeping branch with the front workplace: The co-
ordination of house-maintaining branch with the front workplace is of tremendous assist. Front
workplace accumulate the statistics or customer's remarks which allows the house-maintaining
branch to manipulate the offerings accordingly. This co-ordination of each the departments assist

the lodge to meet their clients and construct their public image. Their co-ordination allows to
pick out and fulfill the desires and needs of the needs of the clients. The top issue to each the
departments of home tasks and the front workplace are the lavish rooms of Tower Hotel. It is the
rooms for which clients come to the lodge. Firstly, the the front workplace control of the Tower
Hotel offers the listing of visitors predicted to reach and the rooms they may be allocated to the
home tasks branch. It is then the obligation of the branch to smooth the rooms after which the
ones might be inspected via way of means of the the front workplace, simplest then they may be
be allocated to the visitors. So right co-ordination is pretty vital to take region among each the
departments to fulfil the desires and dreams of clients. Housekeeping branch with Food and
Beverages: When it involves Food and Beverage Department, there isn't simplest kitchen
personnel however carrier personnel too. The co-ordination among the house-maintaining and
Food and Beverages branch is pretty vital for the agency to combat opposition withinside the
market. Hygiene in case of meals is extraordinarily critical in each sense. The Tower Hotel
continues right cleanliness and hygiene at the same time as imparting meals offerings. Utensils
arewashed day by day and after each meal. Knives used to cut the veggies are nicely washed.
The meals courtroom docket or the eating place of the selected lodge is wiped clean day by day.
Also, the only whch is normally not noted via way of means of different motels however now no
longer via way of means of the Tower Hotel is Pest Control. Pest contral could be very critical to
preserve hygiene specifically withinside the kitchen. Thus, it's far useful for the departments of
an agency to preserve desirable relation with different departments to make sure green running
and proper transmission of knowledge.
4. Relationship between the housekeeping department and other key departments.
Housekeeping is like the centre of circle in a wheel accountable for maintaining the close
contacts directly or indirectly wit the major departments of hotel. Housekeeping department have
close relationship with the other departments to gain potential outcomes from them by sharing
the knowledge and information to them:
Housekeeping coordination with front office:
Co operation in between housekeeping and front office should be very much close or
intimate. Housekeeping department prepares the room and front office responsible to sale the
room after preparing as per the consumers requirement in proper manner. In context of The
tower hotel housekeeping department which cleans and shape room after guest departs and in

that regards front office reports to the housekeeping department about the no. of rooms vacated
so that housekeeping department can clean and hand over room.
Housekeeping department with the Food and beverage services:
The restaurant, banquet and other food and beverage outlets constantly needed the clean
table cloths, napkins. The staff members who working with respective kind of outlets needed
clean uniform on daily basis. The former one remain always in contact with guest and later one
responsible to maintain the standard of hygiene. So both the departments closely related with
each other in gaining desirable goals and objectives.
5. Importance of scheduling maintenance or repair work to minimise disruption to guests.
Scheduling renovation is one of the maximum crucial issue for an business enterprise
which include identification, making plans and scheduling the sports to execute and entire in a
dependent format. It could be very lots crucial for an business enterprise to control the visitor
revel in for you to take away disruption through elaborating significance of it which might be as
follows: Importance of scheduling paintings: scheduling of works and sports could be very lots
vast for a motel enterprise in reaching applicable desires and targets in a exact time body and
cost. The most important intention of scheduling is to offer previous word to employees to
perform the paintings scheduled time body. In context of The tower motel they time table
paintings as in line with purchasers demand. Maintenance of log ee-e book: Maintenance of log
ee-e book could be very vast because it hold all vital data along with call of guests, room type,
deal with and plenty of more. Respective type of data proved useful for business enterprise to
well known the flavor and alternatives and as a consequence to serve them.
6. Importance of security within a selected organisation.
For an organisation it is very much important to protect the self interest of not only
consumers but also the employees as there are check ins and check outs in all 24 hours. In
context of The tower hotel they hired experience persons that maintain the security of hotel in
order to gain potential outcomes. In context of The tower hotel they by using the CCTV cameras
and identification of dangerous zone to eliminate hurdles from the place.
Prevent damage:
Security proved beneficial in prevention and limiting various kinds of damages or losses
that happen within the hotel premises. It also saves from various kinds of losses from theft and
criminals during off duty.

Guests and their luggage: The tower hotel is very much concerned towards enhancing
consumer experiences by providing luggage trolleys and belt hop trolleys to make sure that they
not suffer from any kind of damage.
7. Role maintenance plays within the accommodation services in ensuring overall guest
satisfaction.
Maintenance performs very plenty vital function with inside the control of offerings and tactics
that assist the middle commercial enterprise activity. It make sure protection of all of the body of
workers individuals and visitors in the boundary of established order and in enhancing the
electricity performance through decreasing working fee. Maintenance guard the integrity of
constructing through constructing structures, heating and cooling plants, water and sewage and
plenty of more. It is the most important obligation of any resort to have proper sort of group in
area through easy run of works and sports in right manner. In context of The tower resort they
outsource sure features to the 0.33 birthday birthday celebration expert professionals to benefit
proper results.
8. Critically evaluate the importance of communication between the housekeeping and facilities
department.
Communication performs very plenty vital function to executed paintings in certain time
and fee with a purpose to decorate the clients stories positively. Communication in among the
diverse departments enables to serve the clients needs through dealing with call for and deliver
of services and products well. If they now no longer well talk in the departments which hinders
the self hobby of company however additionally the clients with a purpose to benefit proper
results significantly. In context of The tower resort they through the usage of the hierarchical
company shape to talk in a scientific way.
Function of the Front Office with reference to three different types of accommodation provider
In hospitality industry, front office plays very much crucial role which consisted the various
functional roles that includes front office manager, reservation manager, reception manager and
guest service manager.
Role of front office manager:

The front office manager provides the professionally and friendly services to their guests
by dealing with their queries in proper manner. They arrange staff, scheduling their work and act
in liaison in between General manager and staff.
Role of reservation manager:
Reservation manager handles bookings of room for the hotel and other kinds of tasks. In
their responsibilities includes to quickly respond to emails and phone calls regarding booking,
updating arrival checklist and reviewing room inventory.
Role of reception manager:
The major responsibility of reception manager is to greet clients and visitors by ensuring
that they can be able to maintain the desired level of client services in order to remain
competitive in marketplace.
Role of front office manager:Role of reservation manager:Role of reception manager:

Conclusion which critically evaluate front office work
It has been concluded that front office department plays very much important role in
giving proper knowledge and information to help in the decision-making process that enhance
their level of experience. On other hand sometimes bad first impression of the organisational
front office and process hinders self interest of consumers so it is very important to manage the
activities of front office in proper manner in order to gain desirable outcomes.

CONCLUSION
From the above report it has concluded that hospitality industry has to manage
accommodation service to provide facilities to their guests and visitors. Different types of
services are includes such as hotel, guests, motel, resorts. Accommodation service has ownership
of franchise, owned business, managed and others. Customer review online site to know about
different hotels while looking for booking. Front office department plays essential in providing
services related with reservation, reception, guest services. Moreover, housekeeping department
and forecasting both has to serve their guest suppliers. There is relationship among housekeeping
and other department in order to serve quality provision and services. Each and every department
has to work collectively for attainment of positive results.

REFRENCES
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