Managing Accommodation Services (PDF)
Added on 2020-10-22
10 Pages2399 Words124 Views
MANAGINGACCOMMODATIONSERVICES
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1P1. Scale and size of the accommodation services found within the hospitality industry..........1P2. Different forms of ownership available to accommodation services....................................3P3. Role played by grading, classifications systems and online review sites when potentialguests books the services............................................................................................................5P4. The organisation of front office functions within a variety of accommodation services.....6P5. Key roles within the front office department for a selected organisation ............................6P6. Key roles found within the housekeeping department in a selected organisation...............7P7. Importance of forecasting linen stock and other guest supplies to ensure sufficient supplyto meet demand...........................................................................................................................7P8. Importance of interrelationships between housekeeping and other key departments...........8P9. Importance of scheduling maintenance or repair work to minimize disruption to guests....9P10. Importance of security within a selected organisation........................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONAccommodation services are provided by hospitality industries and all the hotels, lodges,rest rooms, rental rooms, villas, holiday stays etc. falls under this category. Management of theseservices depends on numerous of departmental functions and support (Presbitero and Teng-Calleja, 2017). This study will cover description to some graphical representation of hospitalityindustries and its ownership. The report will cover given tasks in the context of “The Savoyhotel, London” established in 1889. It will highlight the importance of housekeeping, front officeand security department for selected hotel. It will also include some description to the types ofownership and purchase method for hospitality industries. P1. Scale and size of the accommodation services found within the hospitality industryCovered in ppt P6. Key roles found within the housekeeping department in a selected organisationFor hospitality industries, housekeeping department and its functions is elementary as ithelps to increase the standards and quality of services of the hotels. The Savoy hotel has anefficient housekeeping staff to facilitate its customers or guests. 1.Maintenance Officer2.Supervisor3.Floor supervisors4.Laundry Room personnelMaintenance Officer: This is the basic function which is performed by housekeeping staffto keep a record of proper quality maintenance. The Savoy hotel's housekeeping staff need tomaintain all its suites, luxury and deluxe rooms by making specific standardized arrangementsfor customers. The personnel maintains quality of services by continuous evaluation of status ofrooms and to assess further requirements of the guests. Guests of The Savoy hotel is facilitatedby its housekeeping staff's overall operations related to its rooms' maintenance. Supervisors: Housekeeping supervisor staff has a key role ofproviding required servicesand extending the range of services for stay over guests. The Savoy hotel's department ofhousekeeping have proper arrangements for stay overs. They responsibly report and record stayover of guests to head managers for proper management of other priority bookings. Floor supervisors: Maintaining cleaning procedures for the hotel is fundamental functionof the floor supervisor of department. He is highly responsible to create a sustainable and quality1
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