Activity Assessment 2022

Running head:ACTIVITY & ASSESSMENT
Activity & Assessment
Name of the student
Name of the university
Author’s name

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Formative assessment
Activity 1
Q1.There are certain websites from where we can gather information regarding the legal
requirements of a workplace –
http://www.acwa.org.au/resources/ethics-and-standards
http://www.dss.gov.au/sites/default/files/documents/12_2013/nsds_web.pdf
http://www.fairwork.gov.au/
http://www.health.gov.au/internet/main/publishing.nsf/content/mental-pubs-n-servst10
http://www.hsa.ie/eng/Vehicles_at_Work/Work_Related_Vehicle_Safety/Legal_Requirements/
http://www.un.org/disabilities/convention/conventionfull.shtml
https://aifs.gov.au/cfca/2017/02/01/resource-australian-community-workers-code-ethics
https://dlgc.communities.wa.gov.au/LegislationCompliance/Pages/Education-and-Care.aspx
https://labour.gov.in/policies/safety-health-and-environment-work-place
https://www.acecqa.gov.au/nqf/national-law-regulations
https://www.osha.gov/
https://www.safeworkaustralia.gov.au/law-and-regulation/model-whs-laws

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Q2. Legislation is a set of guidelines, passed by an Act of Parliament, which clearly defines what
is legal and illegal. There are certain numbers of legislations which are provided to the workers
of the community services –
 Duty of care
 Community Services Act
 Carers (Recognition) Act
 Disability Services Act
 Forensic Disability Act
 Guide, Hearing and Assistance Dogs Act
Activity 2
When an individual is working on a role, it is important for him to have a full
understanding of the legal framework relevant to the role. This experience will help the
individual work comfortably in an atmosphere of community service while upholding the rights
of clients. It is important for the individual to follow and adhere to the legal requirements
regarding the workplace policies and procedures, within the scope of their role. The Job
description will comprise of the individual’s role, duties and line of reporting for that position.
The JD explains briefly what the organization expects of the individual and how this correlates
with the goals and objectives of the organization. It also discusses the interdependencies with
others and the methods, training and success-related experience needed. It is important for the
individual to make themselves familiarize with relevant industrial award, workplace agreement
or enterprise bargaining agreements. They should know about the federal, state and local,
government regulations that impact on their work. They should also be knowledgeable regarding
the accreditation standards and audit necessities applicable to the role for which they work. The

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individual has a legal responsibility of their own to guarantee that their peers are safe from any
injury or and harm due to the work-related environment. They should make sure that their
working environment is safe to work. If there is something wrong with anybody regarding their
health, then the individual should provide information or guide them to help them prevent any
further work-related injuries (Westerveld and Terlouw 2015).
Activity 3
Q1. Examples of ways in which a person can violate confidentiality unknowingly:
 Share private details with a family member or friend about a client without the consent
from the client.
 Discussing some confidential information at a place from where anyone can be overhear
even if they are not in that discussion group.
 Leaving the desktop in an open state containing some confidentiality can also lead to
breaching of secrecy.
 Sharing selfies on social media of a patient by nursing members.
 When permission is granted to communicate details but is not precise, this can lead to
confusion and lead to a possible breach (for instance, a patient can allow their details to
be discussed with an instructor but not their General practitioner).
Q2. There are certain consequences when an individual breaches the confidentiality of others.
Such as –
 Termination from the job
 Payment of compensation under civil law
 Serving a prison sentence in criminal proceedings

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Q3. If anybody identifies potential or actual breaches of work legislation, then there are certain
actions that are required to be taken –
 Documenting and evaluating the issue objectively.
 Mentioning the problem to the team leader or any other supervisor or any senior staff.
 Mailing or informing the management or board of authority about the problem, to let
them decide whether the issue is required to be reported to the regulatory authority.
 Recognizing the most possible outcomes of non-compliance.
 Recognizing and implementing the most possible actions that can help in resolving the
issue without any further issues.
 Fulfilling the agreement in the proper time provided, to help resolve the issue and
distributing information regarding the issue to the concerned people.

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Activity 4
Q1. Ethical obligations bind companies, managers and staff. Ethics is a system of beliefs
principles that govern the actions of an individual. Ethics demonstrate faith in what is right and
wrong, good and bad in human behaviour. Ethics refers to all facets of organizational behaviour.
Ethical responsibilities that an individual should have are –
 The person should not lend money to their clients from their own salary.
 The person should behave in a professional manner and should adhere to the
workplace’s code of ethics.
 The person should never breach privacy; either of their own, company or their client.
 The person should never do all the work of the client rather they should guide and
show them the way through which they should fulfill their work.
Q2. Identifying and accessing the sources of information about the scope and nature of ethical
responsibilities of a person can be found in the employee joining letter, organizational value
statements, policies, procedures, codes of conduct and in the unspoken culture. The ethical
responsibilities can also be found in the professional codes of conduct and professional
standards. All the ethical responsibilities describe the guidelines through which a person can
work properly. They can receive and provide high standards of behavior, how to protect their
peers and clients, and guides them by how to increase their status in the profession they are
working in.

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Activity 5
Q1. There are various situations where ethical issues can rise amid worker-client interaction.
Some of them are -
 Worker and customer interact with each other through a call on the personal and/or
company mobile phone of the worker.
 Workers are warm-hearted and embrace physical connections with customers such as
hugging or loving touch, kissing, soothing the shoulder hands or face to provide the
customer with emotional support.
 Workers spend long hours on the customer's phone on the day of work or perhaps even in
the private time.
 Workers generally invest a disproportionate amount of hours with the customer, planned
and unplanned, relative to other customers.
 Worker also speaks about the customer and can even freely discuss how much he or she
wants, imagines or can connect to the customer.
 Workers may start to spend regular time with customers in different restaurants, cinemas
or other public areas outside of the customer's residence and also at the worker's
household, under the disguise of a customer visit.
 Worker communicates openly with the client and addresses his / her own individual
experiences.
 The worker pays his / her own personal money to help the needs of customers, especially
if the company does not pay for the needs of customers, while the worker prefers to bear
his / her own costs.
 The worker is associated with the customer on the use of drugs and/or alcohol.

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 The customer's own relatives and/or social friends or colleagues of the worker start
talking about the length of time the employee spends with the customer and can even
communicate directly during the working hours.
Q2. There are various situations that may lead to ethical dilemmas amid the interaction between
co-workers, staff members and workplace. Some are –
 A family or close friend communicates with the boss which impacts their work, salaries,
and advancement.
 A supervisor tries to develop a relationship with a female colleague and vice versa who
reports to him.
 In a civil dispute, a lawyer assists a plaintiff while taking payments from attorneys who
hold the alternative viewpoint.
 A company employee conducts his/ her personal business during the company working
hours.
 Workers frequently work in groups to develop marketing strategies, but often take credit
for the work of others.
 A worker creates a private blog where he sells the firmware goods of his company.
Q3. There are a number of actions that can be taken if any ethical issue is identified. Such as –
 The person can take guidance of the code of ethics relevant to the issue.
 The person can take guidance of the code of conduct relevant to the issue.
 The person can take guidance of the organizational policies and procedure relevant to the
issue.
 The person can discuss the issue with the person who is involved.

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 The person can discuss the issue with a senior supervisor or his/ her peers to help in
resolving the issue.
Activity 6
Q1.
 If individual values coincide with their job or company, they notice that they help their
own tasks and energize it
 When most or all of the individual values clash with their own job then they are inclined
to feel very troubled and depressed.
 Due to the personal values and attitudes of those of the individual they are working with,
the connections at work may be affected.
 Build gaps in your corporate and personal life
Q2. If a person’s own attitude is negatively impacting the company surroundings then less
amount of time should be spend around them. If the attitude or behavior of a person contradicts
the attitude or conduct, which does not mean that they are a horrible individual. Therefore the
worker's attitude must change. It will enable them to see the mentality of others from another
angle, and maybe stop others ' attitudes from affecting the worker's mindset. Usually, people
discuss about their misfortune with their co-workers, which can negatively impact their attitude
or behavior. It is important for other to not to respond to such events, or they can just listen to it.
People can be empathetic towards them, but should not take such events into serious note.

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Activity 7
Q1. A value system is a collection of common principles for moral and philosophical integrity
purposes. Value system is not universal. Every individual has their own value system.
 When most or all of the individual values clash with their own job then they are inclined
to feel very troubled and depressed.
 Due to the personal values and attitudes of those of the individual they are working with,
the connections at work may be affected.
 Build gaps in your corporate and personal life.
 If a person is feeling stressed in the workplace, it is important to recognize the underlying
cause of distress by analyzing the condition and taking action to address the issue, thus
reducing stress. One major factor would be to detach the beliefs from what is going on at
work or in the company.
 When a person finds it hard to honour his or her values at a job or in the corporation, they
may recognize it to be in the wrong field or to work for the wrong profession.
 A person can find that at work or in company, their individual values clash with each
other. Their ideals might include happiness and wellbeing and may be effective at work
or in industry, but they might not feel so good because of the lengthy hours they work
for.

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Q2. The process by which an effective problem solving methods works are –
 First, looking at the problem and collecting as much data as possible is important to
illustrate the situation. Considering, for instance, whether there are legal aspects to the
issue or whether the case can be described as an ethical dilemma. It may help to discuss
about it with a work manager or colleague.
 When a better understanding has been established of the scope of the problem, it is
important to review the professions code of ethics to determine if there is any clear
guidance on how to deal with the issue. More research is often needed. A code of conduct
can also appear in the policy and procedures handbook of the organization. It is necessary
to read these instructions or procedures.
 The next stage is to ask yourself questions such as: ' Which behaviour will have the
minimum likelihood to affect the customer? ' ' Which decisions would secure the
customer's well-being? ' ' How can self-determination be promoted? '
 To find solutions to the problem / dilemma, brainstorm with colleagues if possible.
 Next stage encompasses analyzing all of the possibilities and implications for all parties
concerned, customers, peers, organization, career, and many more.
 Finding the balance among employees ' and customers ' rights and obligations is
important. The problem emerges from employees ' obligations to ensure a safe
atmosphere for all customers and at the same time promoting clients ' freedom to make
informed decisions that may be correlated with a risk factor. This is called dignity of risk.
Given this balance, it is essential to choose options that respect clients ' freedoms and
enable them to take personal liability for their decisions and conduct.

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 Finally the method should be reviewed before implementing so that it does not create any
issues (Bardach and Patashnik 2019).
Activity 8
Unethical conduct in a workplace should be reported to the supervisor's like the
department of ethics or the manager of the company. They are trained to handle such situations
as necessary as they know how to minimize such issues (Tzini and Jain 2018).
Activity 9
A conflict of interest is a circumstance where an individual has enough private or
personal interest to appear to affect the rational exercise of official duties such as, say, a public
official, an employee, or a specialist (Resnik and Elmore 2018). There is a conflict of interest
when a person or people participating in a particular circumstance may have opposing
allegiances, may profit from supporting a circumstance outcome or have hidden reasons to
appear to help others. When a conflict of interest occurs, it is important to take certain particular
actions, such as –
 When a conflict of interest arises, it is important to inform consumer and/or any other
individuals or organizations regarding conflicts of interest instantly.
 It is important to explain the conflict to the person or organization who can aid in solving
the issue.
 A separate advocacy organization is necessary.
 Remove the problem-if the dispute is between, for instance, family members, then the
issue should be taken away from the family arrangement.
There are some models also that can help in the management of conflict of interest.

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1. Prohibition model - The Prohibition model prevents any setup that could cause a conflict
of interest, especially financial ones, except if the setup offers a sufficiency of
compensation to society (Lopez et al. 2015). Implementation of this strategy allows those
who advocate it to create an appropriate structure for certain conflicts of interest. The
first concern in this context is whether the event that poses conflicts of interest has a
social value. Secondly, if the social value is redeemable, then is the risk of partial or
incomplete conduct or reporting of the research is clearly outweighed or not (Novoa,
Kaplan, Wilson and Richardson 2016). Several instances of social benefits that surpass
the threat of partiality are improved transition of clinical advances to bedside and job
growth.
2. Disclosure and Peer Review Model - The model of disclosure and peer review finds
conflicts of interest such as inevitable and monetary conflicts of interest to be only the
most apparent and maybe the most scientifically risky. Consideration of potential
sources of discrimination encourages understanding of various viewpoints and the
likelihood of achieving some sort of balance, given that a clear peer review mechanism is
developed and that secondary data analyzes are available (Gool, Ouytsel, Ponnet and
Walrave 2015).

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Activity 10
Q1. There are certain ways through which workers can contribute to workplace improvements –
 Leaders should form the ethical standards to be adopted by workers.
 To promote only those employees who show ethical conduct.
 Contact ethics on a regular basis via email or workplace conferences.
 Workshops and seminars allow workers to consider the most ethical problems.
 Only at a time, one person can make ethical decisions. Next decision to be taken next
time.
 It is mandatory to maintain safety at the workplace and also focus on consumer health
enhancement.
 Workplace should comprise of open communication. An ethical dilemma or conflict of
interest should be discussed with seniors to improve the situation.
 Every task that is completed and is ongoing should be well documented.
 Training should be provide for the improvement of employee skills and improvement in
the ethical behaviors of workers.
 Improve the reputation of the company as one of performance and integrity in the
community.
Q2. There are certain areas where workers can contribute to workplace improvements –
1. Controlling infection at workplace –
 Hand-washing approaches
 Waste management and disposal
2. Client services –

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 Responding appropriately to the clients
 Taking care of client’s confidentiality and privacy
 Cultural awareness
3. Workplace conduct –
 Adhering to code of conduct and ethics
 Reducing workplace conflict
4. Taking care of emergency protocols –
 Fire escapes
 Smoke alarms
 Medical emergencies

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Summative assessment 1
Q1. There are numerous legal and ethical issues that can be a part of a community service
program. Some of them are listed below:
1. A patient filming their health care.
2. A drug addict taking the decision concerning their weekly medicine.
3. A patient allowing themselves to take the decision of their death, that is, euthanasia.
4. A patient or a family member being obligated to take care of a disabled child.
5. Maintaining confidentiality of a mentally-challenged individual.
6. Crossing the professional boundary with a patient or a co-worker.
7. Being dishonest with their code of conduct.
8. Personal distresses interfering with professional work.
9. Participating in political rallies which promote discrimination to certain classes of people
in the country.
10. Not complying with the continuing education courses to gather knowledge regarding the
recent advancements in care.
Q2.
1. Legal framework – It is a framework which comprises of relevant set of rules or
procedural steps that could be undertaken in case of a breach. These rules are used during
a case in the court to decide the relevant punishment to be given to the criminal.
2. Ethical framework –This is a frame work which mainly revolves around the duties and
responsibilities of an official in a provided situation. In addition to this, it also means to
define the moral values while doing something right or wrong.

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Q3. Duty of care allows every person in a workplace to guarantee the health of every individual
working together and also sees that the health complies with appropriate legislation. A care
responsibility is recognized especially when a bond of influence and power occurs among two
individuals such as in between a project coordinator and a young associate. Duty of Care is the
legal duty to pay due attention to prevent harm to others and to recognize hazards and to take
appropriate care them under the individual's responsibility. Customers and peer supporters have
an obligation to the Organization, and both the customer and peer supporter have a duty to
provide services to the Organization. When establishing and managing their care system
responsibilities, companies should always guarantee they review the statutory and regulatory
standards and consider going on their own guidelines (Thompson and Lund 2017).
Q4.
1. If a staff member verbally abuses a young client, then the voice should be recorded as an
evidence. Then it should be reported to the senior members so that personally both
people, that is the staff member and the young client can be called for discussion to
understand the scenario.
2. A good and genuine customer service is founded on appreciation for the customer. In this
case senior supervisors will be informed regarding the scenario. As according to the
HIPAA laws it is important to secure the privacy and confidentiality of patients. The staff
members have gone against the law (Cohen and Mello 2018).
3. The actual reasons for the occurrence of bruise will be identified on a important basis.
Since only a specific nurse was accountable for the patient, senior supervisor will be
called for the discussing about this issue, that why the nurse did not take proper action at

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proper time. As according to the HIPAA it is important to guarantee the best health of
patients. However, the staff member did not adhere to the law (Cohen and Mello 2018).
4. Many people apparently believe they are right in their own views, and nobody else.
Nutritional and spiritual requirements can be met in virtually any kitchen with numerous
options. If the kitchen staff does not adhere to the child's beliefs then he should be
replaced with some other member and provide the proper food.
Q5. A policy, protocol and procedures are a declaration that recognizes how aspects of human
resources management in an organization are addressed. This reflects the principles of an
organization and the employee actions and performance expectations of the company. A
workplace policy includes a declaration of motive and one or more general rules on the measures
to be implemented. The engagement of employees is important in the development and
implementation of company policies to increase awareness, appreciation and interpretation of the
outcomes. Employee engagement also allows deciding how and when the policies should
function and can help to determine potential unintended policy outcomes.

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Summative assessment 2
Project report
INTRODUCTION
As a professional working in the community service, compliance with the standards and
legislations are necessary as they help in maintain the code of conduct and delivering the best
care to its participants. The policies, procedures and protocols have been released by the
governing body to gather the trust of the participants and ensure competent delivery of care. As a
community service worker, it is important to obtain consent from the participant to maintain
confidentiality as per the standard. A form is provided to the patient before the onset of the
program which provides access to certain specific information. It is illegal to share the
information of the patient with another without taking proper consent. The community service
worker is liable to sign a confidentiality agreement before being recruited for this particular
program. This means that the professional is not allowed to divulge the information with
anybody in the workplace and outside of it unless required legally. However, there are certain
instances where a disclosure may be required. The patient or the participant may not be able to
make the best of decisions for their proposed treatment in which case the professional is required
to make a decision on their behalf. In case of a breach in the confidentiality of the person part of
the program, the trust is broken and the community service program will face a loss in their
goals. The person will lose trust and may be unable to trust any future professionals regarding
the same. This will limit the options available for their service and the corresponding
opportunities. There are certain community service which revolve around the welfare of children.
In these programs, mandatory reporting of neglect and child abuse which are part of the

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legislation in the country. Each and every state in the country possesses certain legislations
which revolve around reporting child abuse to the police to maintain the welfare of the child in
the community. The workers are often seen to work for marginalized and vulnerable population
in the country. Thus, performing in lieu with the ethical code of conduct is necessary to create a
practitioner-client relationship. The Australian Community Workers Association (ACWA) has
released a set of code of ethics to be applicable to carry out practice in an ethical manner. It is the
basic requirement of the community service professional to possess the appropriate values,
knowledge and skills that would help in working independently or in association with others in
the same profession. Principles underlying in the code of ethics must provide care to every
human being irrespective of their race, religion, gender, age and sexual diversity and also deal
equitably with members of the service program. In addition to this, the professional is also liable
to maintain the reputation of the organization that they are working for by maintaining the
standards and addressing the issues in a timely manner. In order to maintain the quality of care,
the professional is also eligible to consult other professionals to seek advice in an event of an
unsure medical intervention. The organization contains structures which are governed by
legislation or statute. The provision of service must be understood that would impact their
service to the participants or patients. The working professional also has the responsibility to
maintain he safety and healthy environment of the workplace they are working in. in order to
maintain them, acknowledgement and protection of confidential information which is valuable to
the workplace and intellectual property.

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DISCUSSION
In order to reduce the prevalence of breaches in the conduct of policies in community
service, proper explanation of the terms and conditions through information and training sessions
during orientation program of newly recruited professionals should be carried out. It requires a
prompt action from the authority in case of a report of a breach by an official. It is upon the
severity of the breach for which there will be relevant consequence drawn by whether a
disciplinary action, warning or dismissal. The public service act of the country gives the right to
the head of the agency to establish measures that can be used to acknowledge the possibility of
an official in breaching the code of conduct. However, the procedures need to be different for
different segment of employees in the organization. Furthermore, the official must be given an
opportunity to make a statement of the possible reason of the breach in conduct before a final
result or declaration is made. If there is an eligible reasonable ground, the agency head holds the
right to remove or suspend the official from the agency for a period of time or forever. There are
some certain instances where the official has the right to seek review of the declaration or result
that have been made for them.
To increase the efficiency of operations in the organization, the policies and procedures
need to be improved. For that, a brief analysis of documents should be carried out to determine
the content being relevant. It must also execute the policy in an accurate and smooth manner.
With time, the aims and objectives of the organization changes which means there needs to be an
up gradation of the organizational policies to be in accordance with the new goals. The current
employees should be called in for meeting with the board of directors to understand their point of
view about the current policies. This will ensure knowing their feedback and the necessary
proposals in changing the policies.

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CONCLUSION
In conclusion, it can be ascertained that ethics and policies are a structural part of an
organization dealing with community service to the people in the country. The government has
released certain policies and procedures which are structured to be part of the organization to
maintain the quality of work of the professionals and satisfy their clients. However, improvement
of policies should be initiated by the head of the agency to improve the efficacy of the
organization in lieu with the improving goals of the company.

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References
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to more effective problem solving. CQ press.
Cohen, I.G. and Mello, M.M., 2018. HIPAA and protecting health information in the 21st
Century. Jama, 320(3), pp.231-232.
Lopez, J., Lopez, S., Means, J., Mohan, R., Soni, A., Milton, J., Tufaro, A.P., May, J.W. and
Dorafshar, A., 2015. Financial conflicts of interest: an association between funding and findings
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and remedy. Human Resource Management, 57(6), pp.1399-1413.
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