Adapting to New Technology in Ecommerce and Social Media

Adapting to new technology
including Ecommerce and Social
Media platforms

Contents
Introduction...................................................................................................................3
Technology in tourism...................................................................................................3
Prospects for E-commerce and social media in tourism industry................................3
Conclusion....................................................................................................................3
References...................................................................................................................4

Introduction
The internet network constantly evolves into a platform for data and
knowledge production and exchange, allowing all users to benefit from improved
information. social media provides novel approaches to build customer service
management techniques and, consequently, can impact the corporate brand, impact,
and digital utterance. (Lin et al., 2013). Based on a content analysis of the
researched articles from both the customers' and suppliers' viewpoints, it was
revealed that consumer-centric studies typically focused on the usage and effect of
social media in the research phase of passengers' trip planning process.
Mobile devices facilitate tourist communication since they are portable and
handy. Travellers may use their phones and tablets to learn about and share
information about destinations they visit on holiday or at work. For example,
consumers in the tourism sector utilise social media to find information, compare
different locations, and share media from their trip experiences (Hu and Olivieri,
2020).
The primary aim of this paper is to determine whether utilising technology to
conduct out tourist marketing is a cost-effective and valuable strategy and evaluate
the direct effects it has on consumer decisions. Furthermore, because more people
are using the Internet for tourist purposes, this study looks at how the Internet affects
both supply and demand in the tourism sector.
Technology in tourism
The popularity of the Internet for travel and tourism information has had
various applications associated with online technologies such as social networks and
podcasting. The Internet has enabled many people who travel for tourism to obtain
information and interact with tourism service providers in various ways and without
incurring high costs.
Mobile technology is an excellent match for travel and tourism, undergoing a
significant cultural shift in consumer behaviour. Businesses worldwide are having to