Organizational Culture and Values in Aetna Inc.

This presentation discusses the levels of organizational culture, common aspects of organizational culture, and the identification of the level of culture in Aetna Inc. It also covers the core values of Aetna Inc., the function of organizational culture, and the role of leaders in shaping and reinforcing culture. Additionally, it explains the approaches to managing culture and why Aetna Inc. developed a culture of empowerment and quality.

Human resource
management
in Aetna Inc.

Q1: Levels of organizational culture

Concept of organizational culture
The term organizational culture indicates the process
that helps to share the beliefs, values and assumption
that reflects through the behavior of people associated
with the company (Alvesson & Sveningsson, 2015).

Common aspects of organizational culture
 Vision
 Value
 Practices
 People
 Narrative
 Place

Vision
A strong organizational culture can be
developed depending on the effective
vision. It helps to provide the purpose to
the company towards developing the
effective decision in the workplace.

Values
Values are being considered as the core
element in organizational culture. It is true that
vision helps to articulate the purpose of the
company and the values introduce the strong
guideline by following which mindsets and
behaviors can be improved.

Practices
Practices are important for
implementing the values in the
workplace. Through the effective
practices the company can be able to
promise the better culture inn the
workplace.

People
People are being considered as the backbone of
every organization. without the help of people,
the organization can not be able to develop the
coherent culture.

Narrative
In case of transferring the knowledge regarding the
organizational history, the narrative is very effective
in case of developing the interaction. Narrative can
be introduce in both the formal and informal way.

Place
Both the formal and non-formal interaction is needed in case of developing the effective
organizational culture. In case of developing the effective organizational culture, the
workplace environment, infrastructure and location are very influential.

Identification of the level of culture in the
company
In case of developing the organizational culture, the company called Aetna Inc. has decided
to increase the engagement of people in decision making process. By developing the
effective values culture of the company has been developed.

Q2: Values

Distinguish between values, espoused values. Enacted values
and assumption
Values are being developed depending on the beliefs, o the other hand the Espoused
values are ethical practices done by an organization. In case of Enacted values, the norms
and values are being represented that exhibit into the behavior of people associated with
the organization. Assumption indicates the particular values, which is being introduced
depending on the cultural background.

Core values of Aetna Inc.
Customer satisfaction is the main motive of the company. Accountability, excellence,
quality, integrity and employee engagement are the value creation process in the
organization.

Q3: Function of organizational culture

What is mean by a strong culture?
The strong organizational culture
indicates employee engagement in the
decision making process. By following
the core organ organizational values, the
effective organizational culture can be
developed.

How organizational culture impacts upon organizational
performance both positive and negative aspects
Positive Impact
 Effective organizational culture
 creativity and innovation
 increase the employee retention rate

Negative impact
 Increases bullying and harassment in the workplace
 Lack of employee engagement productivity can be affected
 Unproductive behavior can increase employee turnover rate

Q4: Organizational performance

Role of culture in relation to organizational performance
Organizational culture can bring both the positive and
negative impact in the organizational performance.
Organizational culture is very effective in case of
achieving the goals and objectives in the workplace.

What is meant by the fit and the adaption perspective
and consideration to the concept in relation to Aetna
Inc.
The term Adoption indicates the generic change and maturation that helps to survive in the environment. On the
other hand, Fit indicates the sustainable quality in case of meeting the standard purpose.

Q5: Role of leader in shaping and reinforcing culture

 Setting the values in the workplace
 Increasing efficiency of the employees
 Bringing creativity and innovation

Q6: Managing culture

Weather culture can be managed and
approaches to manage culture
Training
Ethical leadership
communication

Training
 Clarify the organizational values
 Improves in productivity rate
 Brings efficiency among the employees

Ethical leadership
 Brings the independent contribution
 Examines the efficiency of the employees

Communication
 Develops both the formal and informal interaction
 Develops customer relationship
 Transfers the knowledge

Why Aetna soared to develop a culture of empowerment and
quality
 Effective leadership
 Empowerment of employees

References and bibiography
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Singh, S., Darwish, T. K., & Potočnik, K. (2016). Measuring organizational performance: A
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