Agile Business Analysis for Sam Chatbot in Griffith University

Agile Business Analysis
Agile techniques and agile way of approach is required to solve the backlogs of this
project sam chatbot, which helps in creating value to the client Griffith university and
students.
This agile approach used folio of “When” in this context and solved the issues related to
“when” in answering the student’s questions related to “when” and helped in achieving
the right solutions for it.
Project:
Agile analysis of Sam
Chatbot.
Name of Client: Griffith University.
Author: Bharath kumar Mummidisetty.
S Number: 5128827
Workshop: Friday, 3:00PM, Brodie Greig

Table of Contents
1 Introduction........................................................................................1
1.1 Purpose of this Document..............................................................................1
1.2 Scope of this document..................................................................................1
1.3 Background....................................................................................................1
2 Business Goal:.....................................................................................2
2.1 Agile Approach..............................................................................................2
3 Stakeholders...........................................................................................3
3.1 Stakeholder Definition.........................................................................................3
3.2. Stakeholder Communication...............................................................................4
4 Product Vision.....................................................................................4
5 Requirements.........................................................................................6
6 Delivery and Review...........................................................................6
6.1 Authentication Process...................................................................................7
6.2 Students details storing process.....................................................................8
7 Project Management..........................................................................8
7.1 APM Framework............................................................................................9
8 Bibliography......................................................................................13

1 Introduction
1.1 Purpose of this Document
The main purpose of this document is to address all the problems of students who are
facing many issues using online Sam chatbot in Griffith university. This document will
also help to provide certain procedures and various implementation techniques that
will help sam to be answerable for all the question that students ask.
1.2 Scope of this document
The work in this project includes several procedures which are helpful for the Sam
chatbot to overcome its failures. The document which I am developing is based on the
university project “Sam chatbot” and its procedures. The document focuses on some
of the stakeholders and their needs to be addressed who are indirectly related to the
project; such as students and staff of Griffith university. On the other hand it also
deals with other stakeholders such as CEO, CIO, project manager, software
developers which this document does not take into consideration since it is an
university project.
It focuses on addition of value to the Griffth university and project leads by which
they get the feedback from the students which helps the project team to get much
beneficial outputs.
1.3 Background
The background of this project is based on developing processes and procedures of
Sam chatbot used in the Griffith university and to make its performance levels better
than the existing ones. Since chatbot is miserably failing in answering some questions,
which students ask; for that some changes are being made in the procedures and some
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new techniques and tools using agile business analysis are being followed to
overcome the backlogs of chatbot.
The problems which the document is addressing are regarding the folio of “where” in
the chatbot project. The projects which are being addressed are based on user stories
of students on different aspects, where chatbot is not answerable to some questions;
since the phrase of some questions might match to different outputs.
The value of user as students is using sam as follows, the students can use database to
get all the valid information from the university by logging in through his login
details. Students can get all the required information and get all the related
information.
Technical value addition can be obtained when all the questions asked by students are
correctly addressed an provided with an exact output.
The value to the client is, providing the best quality of service by answering all the
questions/queries of students and meeting student requirements through sam.
Value addition by feedback which is given by the student and the implementations are
made accordingly and the required information can be delivered without any variance.
2 Business Goal:
The main goal of this project is to extend its help in addressing all the queries related
to students by implementing the procedures at which sam is lagging behind. This
project wants more number of people to access it and make use of sam in all the
aspects. Since sam is available 24x7 to the students to answer any of their questions
for which it needs to be maintained in a proper way.
On the other hand the university is trying to reduce HR, staff and to save on hours
spent on them by meeting all the needs of students through sam chatbot
2.1 Agile Approach
Scrum:
1. Scrum includes both the students, university staff and the project leads for
developing.
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