This article discusses the impact of AI in the banking sector, including its advantages and disadvantages. It also covers the ethical, legal, and security concerns of AI in banking. Recommendations for improving the sector are also provided.
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Running head:ARTIFICIAL INTELLIGENCE WITHIN BANKING SECTOR Artificial Intelligence within Banking Sector Name of the Student Name of the University Author’s note
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1ARTIFICIAL INTELLIGENCE WITHIN BANKING SECTOR Table of Contents 1. Introduction..................................................................................................................................2 2. Discussion....................................................................................................................................2 2.1 Impact of AI within Banking Sector......................................................................................2 2.2 Advantages and Disadvantages of AI Applications in Banking Sector................................2 2.3 Ethical, Legal and Security Implications/Concerns of AI within Banking...........................3 3. Conclusion...................................................................................................................................3 4. Recommendations........................................................................................................................4 5. References....................................................................................................................................5
2ARTIFICIAL INTELLIGENCE WITHIN BANKING SECTOR 1. Introduction Artificial Intelligence or AI is one of the most discussed technological aspects within every sector. The use of AI is also noteworthy within the banking sector. The various impacts within the sector such as a stronger backend technological platform is one of the biggest assets of the sector of banking (Russell and Norvig 2016). In the recent times, the rise of AI based software systems and the underlying technologies have provided much help to the sector as people mainly depend on advanced computing systems and chat-bots in order to process commands and thus get the desired outputs. The use of this technology also helps in enhancing the banking experience of the customers and also helps in the ease of operations within the sector. 2. Discussion 2.1 Impact of AI within Banking Sector The technology is a fast evolving platform. As the technology is advancing and getting smarter in the recent years, it has led to the widespread adoption within the sector of banking. Banks make use of AI based technologies to bring in the efficiency within their everyday operations. The basic form of applications that are adopted by the sector of banking include the use of smart chat-bots that are meant for customer service, providing personalized services for the individuals (Choudhary, Akhtar and Zaheer 2013). Banks are also investing much higher amounts for the adoption of this technology in order to bringing a huge efficiency within the backend applications, which would also be highly useful for reducing several cases of risks and fraud within the systems. The impact of chat-bots within the systems might also lead to the aspect of voice based commands. This process would prove to be extremely useful as customers would not have to type in commands for processing them. The Interactive Voice Response System (IVRS) would be helpful for processing different kinds of requests, connecting the customers with the customer care support and answer the queries of the customer (Jiziet al. 2014). 2.2 Advantages and Disadvantages of AI Applications in Banking Sector The implementation of AI facility within the sector of banking has various kinds of potential form of advantages within the banking sector. Some of the various kinds of advantages
3ARTIFICIAL INTELLIGENCE WITHIN BANKING SECTOR include the facility of digitization. This facility has simplified the banking processes and has improved the efficiency of different kinds of transactions within the sector (Grigoroudis, ETsitsiridi and Zopounidis 2013). With impact of AI within the sector, it has also led to the analyzing of data within different kinds of applications that are based on personal robots. The impact of personalization within the sector of banking has also led to making better form of decisions based on automatic based financial advisors and planners. With the impact of AI within the sector of banking, it would lead to the effective form of analyzing of applications. The end-user devices and the financial based institutions would be able to help in predicting the nature of the customers and thus provide various kinds of effective financial advice based on their provided inputs. On the other hand, the high implementation of AI within the banking sector would also lead to different kinds of disadvantages within the sector. The implementation of AI would incur much high costs that might not be affordable for the banking sector. There would also be some lack within the personal based communications as the chat-bots would be able to replace the need of humans. 2.3 Ethical, Legal and Security Implications/Concerns of AI within Banking The impact of AI within the technological sector of banking would also lead to various forms of concerns within this sector. The ethical concerns that might be faced by the use of AI technologies is that with the widespread adoption of AI within the sector would lead to the loss of jobs and thus reduce the human needs within the workplace (Gennaioli, Martin and Rossi 2013). The impact of AI within the sector would also lead to legal implications such as these technology should abide by the rules and regulations based on the country. The use of the technology should not outage the defined laws of the country, which might cause problems based on trust within the technology (Garcia-Murillo, MacInnes and Bauer 2018). The banking sector also needs high form of security for the processing of various kinds of transactions within the sector. As different parties are involved with the processing of banking processes to be executed, hence there should high form of security standards in order to secure the transactions and thus maintain a healthy environment for banking processes.
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4ARTIFICIAL INTELLIGENCE WITHIN BANKING SECTOR 3. Conclusion Based on the above discussion, it could be concluded that the impact of AI could be a revolutionary transformation within the banking sector. This technology has the capability to bring in high form of changes such as the efficiency within the transactional processes. They would also be useful for reducing the extreme chances of errors and thus improve the speed of transactional processes. AI based technologies would also help in improving the customer experience by enriching smoother technologies, which would help in gaining the trust of customers and thus provide them with a healthy environment. 4. Recommendations Based on the conclusions drawn from the above discussion and gained conclusion, there are some recommendations that could be provided for the betterment of the sector (Mengus and Pancrazi 2016). There should be major updates within the sector such as the improvement within the security aspects of the sector. Security is a highly concerned aspect as the major form of transactions within the sector would mainly depend on the use of highly secured systems. Various kinds of encryption based standards should be provided within the sector in order to deal with the various kinds of attacks within the system. The chat-bots should have high recording capabilities as they would be able to recognize the voices of the humans and thus perform actions based on them (McKeown and Cochrane 2017). With the proper form of implementation of the discussed recommendations, it could be said that the banking sector would majorly be benefited and enrich the customer experience.
5ARTIFICIAL INTELLIGENCE WITHIN BANKING SECTOR 5. References Choudhary, A.I., Akhtar, S.A. and Zaheer, A., 2013. Impact of transformational and servant leadershiponorganizationalperformance:Acomparativeanalysis.Journalofbusiness ethics,116(2), pp.433-440. Garcia-Murillo, M., MacInnes, I. and Bauer, J.M., 2018. Techno-Unemployment: A Framework for Assessing the Effects of Information and Communication Technologies on Work.Telematics and Informatics. Gennaioli, N., Martin, A. and Rossi, S., 2013. Government default, bonds, and bank lending around the world: What do the data say?. Grigoroudis, E., Tsitsiridi, E. and Zopounidis, C., 2013. Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector.Annals of Operations Research,205(1), pp.5-27. Jizi, M.I., Salama, A., Dixon, R. and Stratling, R., 2014. Corporate governance and corporate social responsibility disclosure: Evidence from the US banking sector.Journal of Business Ethics,125(4), pp.601-615. McKeown, T. and Cochrane, R., 2017. Independent professionals and the potential for HRM innovation.Personnel Review,46(7), pp.1414-1433. Mengus, E. and Pancrazi, R., 2016. Endogenous partial insurance and inequality. Russell, S.J. and Norvig, P., 2016.Artificial intelligence: a modern approach. Malaysia; Pearson Education Limited,.