AIR NEW ZEALAND.

Running head: AIR NEW ZEALAND
AIR NEW ZEALAND
Name of the Student
Name of the University
Author Note

AIR NEW ZEALAND 1
Table of Contents
Introduction:...............................................................................................................................3
Background:...............................................................................................................................3
The airlines industry:..............................................................................................................3
The company:.........................................................................................................................3
Information system:...............................................................................................................4
Literature review & Critical review:..........................................................................................4
Role of past information system:...........................................................................................4
Ticketing and classes:........................................................................................................4
Booking:.............................................................................................................................5
Transportation:...................................................................................................................6
CRM:..................................................................................................................................6
Role of present information system:......................................................................................7
Ticketing and classes:........................................................................................................7
Booking:.............................................................................................................................8
Transportation:...................................................................................................................8
CRM:..................................................................................................................................9
Role of future information system:........................................................................................9
Ticketing and classes:........................................................................................................9
Booking:...........................................................................................................................10

AIR NEW ZEALAND 2
Transportation:.................................................................................................................10
CRM:................................................................................................................................10
Conclusion:..............................................................................................................................11
References:...............................................................................................................................12

AIR NEW ZEALAND 3
Introduction:
The purpose of this paper is to discuss about the Air New Zealand company. This
paper will discuss the background of the company; the information system belongs to the
company. In addition, the paper will also provide a critical review of the functions such as
ticketing, booking, transportation and the customer relationship management (CRM). At last,
the paper will also provide a conclusion.
Background:
The airlines industry:
The industry of the airlines provides air transportation for the travellers as well as
cargo by utilizing aircrafts like helicopter and airplanes (Arblaster, 2014). The airlines
industry has been structured into three major components such as general, commercial and
military. The air transportation can be non-scheduled or even scheduled. Most of the
commercial based airlines can operate by following the schedule, the regular routes for flying
even if the passenger for the plane will not be full.
The company:
Air New Zealand was founded in the year 1939 by one of the international agreements
that was happened between Australia and New Zealand and United Kingdom. This airlines
organisation begun as Tasman Empire Airways Limited (TEAL). At the first stage the initial
shareholders of the company were Govt of New Zealand, Qantas, the Union Airways of New
Zealand, British Overseas Airways Corporation. At first the company operated trans-Tasman
flights between Australia and New Zealand (Baxter & Bardell, 2017). On the 30th April, 1940
the first flight of the company flown with a Short S30 flying boat that was connected between
Sydney and Auckland (Wang et al., 2017). The head office of the company is situated at the