Airline Information Management System

AIRLINE INFORMATION MANAGEMENT SYSTEM 1
Airline Information Management System
Student Name
Institutional Affiliation

AIRLINE INFORMATION MANAGEMENT SYSTEM 2
Executive Summary
Information systems have become essential part of any company, organization, business or
government. This is because of the increasing amount of data collected every data and the need
to analyze, manage, and organize them for easy retrieval and processing. Albatross Airline
company wants to implement an Airline Information Management System (AIMS) that will have
three major modules: bookings, employee, and fleet management. This will increase efficiency
and improve the overall company productivity. Customer will also be given a convenient
platform to enable them carry several self-service options such as booking, cancelling
reservation, checking flight schedules among others. Therefore, Albatross Airline should
implement the AIMS.

AIRLINE INFORMATION MANAGEMENT SYSTEM 3
Table of Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................4
Objectives........................................................................................................................................4
Use Case Diagrams..........................................................................................................................4
Airline Booking Use case............................................................................................................4
Airline Administrator use case.....................................................................................................6
Travel Agency Use case...............................................................................................................8
Passenger Service Use Case.......................................................................................................11
Fleet Management Use case.......................................................................................................13
Employee Management use case...............................................................................................15
Activity Diagram...........................................................................................................................17
Conclusion.....................................................................................................................................18
Reference List................................................................................................................................20

AIRLINE INFORMATION MANAGEMENT SYSTEM 4
Introduction
The increasing amount of data that Airline companies have to handle daily have necessitated the
need to have an Airline Information Management System (AIMS) to facilitate proper
management and utilization of data and information. An information system is an application or
software system that enables organizations and institutions to analyze and organize their data.
Airline companies have identified particular aspects that are very essential to their customers and
employees for instance, customer wants to be given the choice to choose the type of flight, travel
class, seat position, data and time of travel (Chaudhary, Hyde and Rodger, 2017). Additionally,
they need transparency to know how much the flight costs and if it is a direct or a connecting
flight. Sometimes in the past, passengers were paying more or less than the person seated next to
and this fact left them wondering why (Bogdane, Dissanayake, Andersone and Bitins, 2017). In
addition, customers need convenience and thus the information system should provide the
customers with several self-service options.
Objectives
Albatross Airline wants to implement AIMS so as to offer an integrated, single platform to
handle all the company operations. The system will initially concentrate on three modules
employee management, bookings, and fleet management. Other functions such as scheduling,
cargo booking, and inventory management will be included in future. The booking system will
rely on the web interface to enables passengers make flight reservations directly. Additionally, it
will have a portal that will be used by travel agencies to make reservations for their customers.
Employees will have their own portal that will allow them to make reservations at a reduced-rate.
‘Search for Flight option will be available for all the interfaces depending on the data or class.
The system will allow the customers to make return, one-way, multi-sector, around the world, or
open jaw flight bookings. Each of the classes will have zero or more seats and the number of
seats us determined by the size and the configurations of the aircraft.
Use Case Diagrams
Airline Booking Use case