Airline Reservation System - Desklib

Running head: AIRLINE RESERVATION SYSTEM
Airline Reservation System
Name of the Student
Name of the University
Author Note

AIRLINE RESERVATION SYSTEM1
Executive Summary
The objective of this report is to choose an IT project and discuss its content in details. The topic
of this case study is about an airline reservation system based in Nigeria known as the ‘Overland
Airlines’. In the introduction of the paper, a brief overview is given about how airlines have
become an integral part of our travel journey and how the mentioned airline is providing services
to their customers. In the following section of the paper, the shortcomings are discussed for
which the ‘Overland Airlines’ failed to be an efficient system. The new methodologies, its
beneficiary effects in the system are discussed henceforth, and a recommendation is given for the
same. Lastly, the paper concludes with a summary how the airline system improved itself based
on customer satisfaction.

AIRLINE RESERVATION SYSTEM2
Table of Contents
Introduction......................................................................................................................................3
Limitations.......................................................................................................................................3
Implementation................................................................................................................................4
Benefits............................................................................................................................................5
Recommendation.............................................................................................................................6
Conclusion.......................................................................................................................................6
References........................................................................................................................................7