Business Communication (HP75 47) - Assignment
Added on 2021-06-10
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Airtel Lanka (Pvt) LtdRishinika Perera190920012
Table of ContentsAirtel Lanka (Pvt) Ltd...........................................................................................................1Introduction............................................................................................................................................31 .General information’s about the Organization...........................................................................3Bharti Airtel Lanka (Pvt) Ltd...........................................................................................................3Mission................................................................................................................................................3Vision...................................................................................................................................................3Airtel Values........................................................................................................................................32. The organization’s statement and evaluation for customer care...................................................4Organizations and the evaluation of the customer care strategy.......................................................43.Details of the System , Standard and Staff Standards.........................................................................54. How Customer Feedback is Collected, Stored and Used............................................................5Conclusion..............................................................................................................................................6Recommendation...............................................................................................................................6Recommendation for ways to ensure continuous improvement on Customer Care.....................6References...................................................................................................................................................7
IntroductionThis report is been asked by the lecture Mrs. Rangani Bandara who conducted theCommunication: Business Communication (HP75 47) and this is an assessment based on aninvestigative report which is been asked by the SQA program that, we as students doing theprogram. This assessment is been written by Rishinika Perera, had done the investigative reportby my own effort.1 .General information’s about the OrganizationBharti Airtel Lanka (Pvt) LtdAirtelis the brand name of mobile network operator, Bharti Airtel Lanka (Pvt) Ltd,the Sri Lankan subsidiary of Indian multinational telecommunications companyBharti Airtel. The company was awarded a mobile phone operator license in 2006 and was scheduled to start operations in early 2007, however the company didn't commence services until 12 January 2009.Airtel has over 2.9 million active subscribersas of March2020.[CITATION wikipedia \l 1033 ]Bharti Airtel Lanka commenced commercial operations of services in Sri Lanka in 2009 and wasthe fastest operator to reach 1 million customers. The Airtel Lanka offering of technology innovation and service excellence has seen rapid adoption rates among the Sri Lanka youth. Registered under the Board of Investment in Sri Lanka, Airtel Lanka provides digital mobile services which includes voice, data and enterprise solutions and currently ranked the fastest 3G mobile network provider in Sri Lanka.[ CITATION bha \l 1033 ]MissionHunger to win customers for lifeVisionOur vision is to enrich the lives of our customers. Our obsession is to win customers for life through an exceptional experience.Airtel ValuesAliveInclusive
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