Problem Solving and Decision Making Task 2

This report discusses the complex problems of unsafe working conditions at Amazon warehouse, alternative solutions, and a plan for implementation. It also covers communication with stakeholders and monitoring techniques for successful implementation.

Problem solving and decision-
making task 2

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Complex problem in workplace including its scope and impact:................................................3
Analyse information on the identified problem, to help inform the decision-making process:. .4
A range of alternative solutions to the problem of unsafe condition at the warehouse .............4
Appropriate option for appropriate solution ...............................................................................5
Plan for implementing the solution..............................................................................................6
Communicate the plan to stakeholders:.......................................................................................7
Access appropriate monitoring and Review techniques to ensure successful implementation of
the solution: .................................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
Problem solving and decision-making is referred that solving problem is an action,
whereas decision-making is an action. Decision making and problem solving are essentials
aspects for the organization. This report will discuss the employees safety disregard on amazon
that company failed to provide workers with a safety and disregard for health and safety.
MAIN BODY
Complex problem in workplace including its scope and impact:
Amazon has various complex problems because of unsafe working conditions at amazon
warehouse. There are various injuries are occurring at warehouses. Amazon has bad services
regarding the employees because employees face various issues or hazard at industrial
warehouse (Leonard and Hines, 2020). Warehouse of amazon are incredible risky because of
heavy loads to harmful substances and not provide better equipments. Various hazard at
workplace which are:
fire hazard are common at warehouse and amazon not provide any safety regarding fire at
workplace of employees. Amazon not provide the extinguisher and sprinklers which are
mandatory at warehouse. In electric hazards, they are not provided globs and safety equipments
for electricians because mostly electrical fatalities occur as workplace. Labours need electrical
equipments for the safety, and they also not provide first-aid facility at warehouse and it is very
harmful workplace for employees. On the daily basis, one injury and case are occurred at
workplace. Employees or labours can injured at the time of work at warehouse. In order to
temporary or permanent injuries to muscles, nerves, ligaments and tendons caused by performing
the same motion over and over. It is a big problem that they not provide the prevented
equipments for the employees (Wawrla and Maghazei, 2019). Employees can face breathing
issues at workplace because of chemical exposure which are hazardous for employees and many
illness cases resulting from chemical exposure occur in workplace because they not prove
training to the employees and prevention as well as safety materials.

Analyse information on the identified problem, to help inform the decision-making process:
Amazon provides poor facility at warehouse, the same workplace injuries and hazard
occur over and over, falls are dangerous, to be cautious when handling chemicals, fire hazards so
company have a strategy in place to ensure that are protecting their workers and ensuring that
their liability is prevented. Amazon should reduce hazardous at warehouse for employees and
dangerous behaviour in the workplace. Amazon recognize training as the best way to minimize
the falling injuries at workplace (Tuijp, 2020). In further illustration, chemical exposure centres
for disease controls and prevention estimate more than a million workers in united kingdom
which are potentially exposed to the chemical that can occupied through the skin. Employers
must develop, implement and maintain at workplace complete hazard communication program
that includes the availability of material safety data sheets and employees training programs.
Apart from unsafe working conditions, mistreatment and discrimination and workers also have
complained about wages theft. Workers found greater risk of injury , due to lack of training,
moreover the death of temporary workers at a warehouse resulted fines and that fines charges by
staff agencies , not by amazon. The performance of temporary workers re higher than resulting in
more injuries. There is no handling emergencies and medical facilities for the employees. It
doesn't appear that amazon had any step towards the worker's health as well as must modify the
health situations.
A range of alternative solutions to the problem of unsafe condition at the warehouse
The organization leads the domestic as well as international marketplace by resolving the
problems of the employees are facing at the warehouse. By providing solution to the problem the
organization is able to dealer satisfaction to the workers and improve the brand image in the
marketplace . In order to resolve the problem of unsafe condition at the warehouse, the amazon
have opportunity to considered various alternative solution which are mentioned as follows:
Electric hazard: it is the most common problem occur in the warehouse of the amazon. So in
context to that the company should take some major steps in effective as well as efficient
manner. It is the responsibility of the organization to deliver guidance about the electric
equipment which is utilized in the process of production. The company need to invest capital and
time for delivering training to the workers. In context to that the company need to used proper
electric equipment in the warehouse. Along with that the responsibility of the organization is to

mark warning sign for the hazardous zones. Protective cloth which prevent from the electric
shock is to be won by the members and provided by the company (Garani, 2019) .
Fire issue: in order to resolve this problem in effective as well as efficient manner the
organization need to provide various resources to the employees which includes fire
extinguishers in all the areas of the warehouse. The company should check out the leakage of
gas on the regular bases to avoid the flow of fire in the warehouse. Along with that the company
have to provide training for the guidance of how to use the fire safety product. Along with that
the company avoid the expose of wire and change with the goods quality wires.
Chemical exposure: in order to deliver safety from the exposure of chemical the organization
should provide proper gloves, masks, and protective tools etc. for avoiding contact with the
hazardous chemicals. In context to that the amazon should provide isolated areas for storage of
the chemical which is quite harmful for the health of the people. Apart from that the
organization should deliver precautions to the workers regarding the use of chemicals (Gregório,
and et.al 2020.).
Injuries: in context of avoiding the injuries at workplace the company should provide machines
to pick the bulky items. Beside this the company should improve the manual handling by
providing training about proper ergonomic posture. For the lifting of heavy product or the
machinery the company should provide lorry to the employees at the warehouse. The injuries
took place due to slippery floor so in context to that the company should make sure that the floor
is not wet or properly clean time to time.
Appropriate option for appropriate solution
From the analysation of the various solution it will be determined that the training and
development programme will the most suitable for the safe condition at the workplace. Among
the different solution training is the most appropriate which resolve the problem regarding, fire,
electric hazard, chemical expose and injury. In context to that the company should provide the
guidances to the workers in order to increase the awareness among the people for operating the
function in effective as well as efficient manner. In the training and development programme the
organization or trainer deliver the information about the resources. In this programme the
company the amazon should guide how to use the resources and equipment in an appropriate
manner (Klein, and Crandall 2018). Along with that the company need to highlight the proper
instruction regarding the safety at workplace. For the effectiveness and areas of the

improvement the company discus the problem and solution with the employees that satisfy the
health and safety issue of the consumer. Along with that the company will mention to perform
the task as per the individual capability.
Furthermore, the organization should acknowledge with the hazardous resources and the areas.
Apart from that the Amazon should provider the way to focus and determine the risk in order to
reduce the chances of uncertainty. Moreover, the representative of the training and development
program should mention the measure which suppose to take by the workers while performing the
task in the warehouse. Further this will help in improving the quality of the work and providing
the safe culture and the environment within the company. Apart from that the representative of
the training suppose to acknowledge the workers with the different sign which is implemented
in the warehouse for the safety purpose (Evers, Krzywdzinski, and Pfeiffer, 2018).
Plan for implementing the solution
Aim: the aim of implementing the plan is to deliver safe condition to the workers at the
warehouse.
Objectives: the objectives of the plan is to increase the value of the brand in the domestic as
well as international marketplace. Along with that to provide health and safety to employees that
satisfy them effectively.
Skills: for the implementing the training and development programme the individual person
required communication skills, decision-making, problem solving, leadership etc.
Strategy: for implementing this plan the organization communicate with the workers, exchange
the ideas and views with the worker. Apart from that the amazon provide the budget to the
management for implementing the resources associated with the training and development
programme. Along with that the company hire the talented candidate which will be capable
enough for resolving the problems of employees and able to train them (Silva, and et.al 2020).
Resources: for the training the company will require the conference or board room which are
well-equipped for providing training to majority of people. Along with that it will require
computer or the projector for delivering the information about the sign and the talented or skilled
representative for the presentation of training.
Time duration: for the successful implementation it will require approx two weeks to arrange all
the resources and to analysis the problem for the better guidances and briefing.

Communicate the plan to stakeholders:
Amazon should deliver their information to the stakeholder which helps to stakeholder to
make decision regarding their plan (Loureiro, 2021). Firstly, identified the stakeholder those are
investor, top managers, trainer and most important employees.
Stakeholders Format frequency Distribution plan
Investors Mail Weekly Company has to
deliver the
information that
they have plan to
develop new
safety equipments
or safety
materials such as
gloves, medical
preservations,
electrical and fire
safety equipments
for the employees
so company
require more
investments for
new innovations
Top managers Meeting Quarterly Company has to
provide
information
regarding
solutions of
problem and
decisions , so they
have to inform

that what will be
new solutions of
problems which
are arisen in
warehouse and
that are more
beneficial for the
company.
Trainers Personal
interaction
Daily Trainers are
required for the
guiding to
employees, that
how to use new
equipments, how
to prevent
themselves from
the hazards. So,
company have to
inform about the
training to
employees.
Employees Personal contact Daily Company should
deliver the
information about
new planning and
decision
regarding
problems which
are facing by
them that they

provide new
facilities and
prevention
regarding their
problems which
occurs in the
warehouse.
It is most important to deliver information and communicate to the stakeholders regarding the
solution of problem and planning regarding issues that are occurred the unsafe condition at
workplace or warehouse.
Access appropriate monitoring and Review techniques to ensure successful implementation of
the solution:
There are techniques of monitoring to ensure the successful implementation the problem
solution. Which are:
Key performance indicator: the key performance indicator helps to measure the company
training efforts and ensure that training meets its desired outcomes. Its objective is designed to
measure the impact that company training and development program are adopt by employees.
And aim to measure the employees are engaging with it and beneficial for them (Telias and
Spadaro, 2020). The knowledge and skills are retention which measured by key performance
indicator as well as employees performance improvements by training programs.
Bench mark: bench mark techniques involves the comparison and ranking the various measures
and their learning by the training. Employees are enjoyed working environment rather than old
environment as well as also learning by training which helps employees in improving their works
performance.
CONCLUSION
In this conclusion, amazon have various unsafe condition at warehouse, so they provide
alternative problem solving and use a decision-making techniques regarding the issues which
are faced by the employees at warehouse as well as develop a plan for implementing the
solutions. In further discussion , this report also communicate plan to the stakeholders, and
monitor it with KPI and bench mark techniques.

REFERENCES
Books and journals
Evers, M., Krzywdzinski, M. and Pfeiffer, S., 2018. Designing wearables for use in the
workplace: the role of solution developers (No. SP III 2018-301). WZB Discussion Paper.
Garani, G., 2019. Representing spatial objects in data warehouses: a logical solution.
International Journal of Spatial, Temporal and Multimedia Information Systems, 1(3).
pp.232-252.
Gregório, and et.al 2020. The Problem-Solving Decision-Making scale—translation and
validation for the Portuguese language: a cross-sectional study.BMJ open. 10(6)
p.e033625.
Klein, G. and Crandall, B.W., 2018. The role of mental simulation in problem solving and
decision making. In Local applications of the ecological approach to human-machine
systems (pp. 324-358). CRC Press.
Leonard, J.B., Hines, E.Q. and Anderson, B.D., 2020. Prime eligible poisons: identification of
extremely hazardous substances available on Amazon. com®. Clinical toxicology.58(1).
pp.45-48.
Loureiro, S.M.C., 2021. Creative Communications and Interactions among Stakeholders. Journal
of Creative Communications.16(3).pp.231-232.
Silva, and et.al 2020. Integrating storage location and order picking problems in warehouse
planning. Transportation Research Part E: Logistics and Transportation Review.140.
p.102003.
Telias, I. and Spadaro, S., 2020. Techniques to monitor respiratory drive and inspiratory
effort. Current Opinion in Critical Care.26(1). pp.3-10.
Tuijp, M., 2020. The influence of risk on the design of a warehouse loading area: Development
of a parametric model to evaluate logistic design choices for the warehouse loading
area.
Wawrla, L., Maghazei, O. and Netland, T., 2019. Applications of drones in warehouse
operations. Whitepaper. ETH Zurich, D-MTEC.
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