COMMUNICATION FOR HEALTH PROFESSIONALS1 Introduction Use of effective interpersonal communication skills by professionals (health care) has its significant impact resulting in reduced stress and promoting physical as well as mental wellness which overall improves quality of life(Noe, Hollenbeck, Gerhart, & Wright, 2017). Drawing on both the literature and video roles of health care professionals perceiving interpersonal communication skills requirement in healthcare with a reflectiveanalysis, interpretation will be drawn on both impact and functioning of communication in health care. Reflection 1 Communication is an integral part of every human’s life and as a professional being in health care industry it is a necessity to improve patient’s satisfaction and health outcomes. First video about interpersonal communication among counsellor and patient happened at Neonatal and Intensive Care Centre. Therapeutic relationship It could be seen in video that practitioner was able to develop a mutual understanding with patient. As an initiator, she made the situation better for the patient by creating such an environment where she was bit offensive at the first instant and agreed afterwards at the points to be bothered about by the practitioner (Flaskas, Mason, & Perlesz, 2018). Patient-Centred approach Whereas, it could be also seen that in this video, social worker very well demonstrated client-centred approach by being more like a friend or a counsellor who not only listens but also encourages on equal grounds. This client-centred approach is a humanistic therapy which intends the feelings of self-worth and increases patient’s functioning(Fallowfield & Selby, 2018). Empathy and respect towards patient While considering empathy, practitioner clearly showed her empathy, care and compassion with genuineness and respect where she even respected her part
COMMUNICATION FOR HEALTH PROFESSIONALS2 of emotional side and genuinely cared for her by suggesting her to consider self-love and time for her own self as a first priority(Mikkonen, Kyngäs, & Kääriäinen, 2015). Body language Practitioner’s body language reflected a comfortable environment for the worried patient who was really having a bad phase. The best part about her role played and following effective interpersonal communication skills was that she was following communication effective measures by being a great listener(Cameron, 2018). Furthermore,she also inquired about every related root cause to perform better counselling. Communication skills Communication skills in health care sector builds better rapport with patients where they desire nothing more than to be understood and it feels great when you are being heard and listened to. In the following video, communication skills could be seen as utilised where she is clearly seen speaking slowly and which is understandable where she was neither very loud nor she influenced it to be one way communication. She also after getting brief about what the matter was, she used to repeat the whole instance in her own words what was told to her by patient to understand better(Black, 2016). Communication barriers As such there were no type of communication barrier being faced by either of both the parties involved in communication, as patient firstly tried to resist or accept the issue which afterwards was very well understood by her and she even accepted what she needs to do in order to recover fast(Tracey, 2016). Suggestions Being a health professional, I may have understood the emotional states of the patient rather having stand upon just the work she was assigned with. Rather, I would have more focused on understanding the emotional state of the patient. I would have gone more with deeper level of care by understanding the pain of her new born child being sick where even doctors said that he may die and she was not able to accept the fact which the counsellor was repeatedly reminding her. Later, the patient even tried to avoid the communication after certain time where she even interrupted her asking not to say that because she was still reliable on a hope. Which
COMMUNICATION FOR HEALTH PROFESSIONALS3 clearly states that communication was disrupted and later when she continued to ignore their two way communication, health professional should have understood the extinct to which she was trying to stop the communication because of not understanding her emotional state(O'Toole, 2016). Cultural sensitivity In order to demonstrate cultural sensitivity, I would have utilised my personal characteristics and some of the professional experiences to develop more significant therapeutic relationship with the patient. To engage in an effective cultural sensitivity, I would have more efficiently reflected my own personal values and beliefs also with my related personal experiences to the related matter which would have made the communication more comfortable for both the parties(Chu, Amy, Samantha, & Sue, 2016). Also, I would have developed understandings related to the perspectives and practices of families with diversified culture. Learning outcomes Communication is an effective and significant tool required in health care centres with an aim of providing appreciable patient care and improving their satisfaction. In the provided video also it can be seen that for an effective communication for part analysis could result in great health care methodology. By analysing situation of what current situation is and about what the background is related to the entire brief about the patient which was provided. After these two analysis, assessment is required regarding what intervene options could be utilised. Last step is two recommend what the possible action could be taken to address the situation(Kurtz, Draper, & Silverman, 2017). Reflection 2 The following reflection is about a communication process between a mental health practitioner of community health centre and the patient who has been recently discharged and they are been discussing discharge planning for suicide attempt patient did. Therapeutic relationship In this video, the practitioner is seen following therapeutic relationship with its patient where they are not only engaging with each other but she has also developed
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COMMUNICATION FOR HEALTH PROFESSIONALS4 all the possible efforts to benefit change in the patient. In this the practitioner provided safe, open and non-judgemental atmosphere which definitely provided ease to the patient. For the ease of patient, she even made such comfortable conversation with every possible help she could do for her apart from her professional aspect(Firestone, 2016). Patient-Centred approach The practitioner definitely demonstrated patient-centred approach, as he developed that care plan which suited needs and aim of patient. As well as she also gave many distinctive options available to keep patient involved in the decisions and helped her in finding ways to get better and take care of self. She also actively participated in taking care of patient as well as followed open and two-way communication with treatment options and potential side effects and costs (Piantadosi, Biankin, & Hollingsworth, 2015). Empathy and respect towards patient By actively listening to patient and by respecting the cause for her action, practitioner demonstrated empathy and respect towards her. By reminding benefits and measures to overcome her sufferance caused due to depression, practitioner took every step so the patient receives best care and compassion(Killam, 2014). Body language Practitioner’s body language was a lot in harmony as she while considering such a crucial case, tried to sooth the situation by cracking in between humorous punches. This reflects that practitioner tied to comfort the situation for the patient to cheer-up the environment and so that she overcomes the dilemma that she faced. Her body language was full of positivity and helpfulness which not only helped to overcome her patient’s depression but also helped her in finding the alternative solution for another counsellor(Jeffrey, 2018). Communication Skills By getting patient involved in the decision-making process, practitioner portrayed great communication skills. She at every part before confirming about anything confirmed from patient to make sure everything is under her comfort and easiness(Shea, 2016).
COMMUNICATION FOR HEALTH PROFESSIONALS5 Communication barrier From the practitioner’s side there were as such no communication disruptions caused but on the other hand patient faced disruption caused as she was not in a fit physical state. Otherwise, there was no barrier or disruption caused as it could be seen that practitioner gave his 100% where even the case was of suicidal attempt (Doherty & Purtilo, 2015). Suggestions While considering the entire situation patient was going through, practitioner should have also included family in decision making or probably for just knowing brief about what personal factors are needed to be considered while medicating the patient. Furthermore, I would have tackled concerned problems of both family and patient by including both to have more effective open-ended conversation to clear doubtful factors and suggested humanitarian approach towards their daughter so that the thought of suicide doesn’t appears again in her mind. Cultural sensitivity I would have included family to understand the situation in a better way and due to their 24hours availability with patient after discharge their involvement in decision making was necessary. Being only female person in family has made situations worst for her which forced her to end her life which should be suggested with such policies which could have assisted in improving her health which could be done by valuing the worth she have(Sinha, 2016). Learning outcomes Communication is an important aspect regardless of any field where two parties involvement is necessary for an effective communication. For future growth and effectiveness, communication should be developed by keeping all the important factors into consideration which makes the patient safer and trust the care provider. Attentive listening ability should be developed in health care field to analyse the problem for better solution with a respectful response without hurting sentiments of patient. Opinions and ideas are to be highly valued with respect and without probing could be the most effective way for an effective communication(Willis, Reynolds, & Keleher, 2016).
COMMUNICATION FOR HEALTH PROFESSIONALS6 Conclusion Irrespective of any field, communication is the most essential part of life which should be followed for effective two-way communication. Whereas, health centre is considered, practitioner or the care provider should inbuilt such traits which leads to effective communication. From the two videos, it can be concluded that in order to follow the path of effectiveness active listening and should have quick problem solving skills. Also, empathy and care are those two needful aspect for which patient requires health care provider it not only results in better medical practices and decrease in errors but it also assures patient’s satisfaction as the only aim. Bibliography
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