Errors in Communication

Running head: ERRORS IN COMMUNICATION
ERRORS IN COMMUNICATION
Name of the student:
Name of the university:
Author note:

1
ERRORS IN COMMUNICATION
Description of the first error and rationale for considering so:
First error: Lack of empathy and compassion is one of the most important errors in
communication that was noticed.
Description: One of the issues that were found with the communication procedure was that the
healthcare professional did not exhibit empathy and compassion with the patient. This is evident
from the fact where the patient had certain queries about her own health and was found to be
quite concerned but the professional was found to adopt a very casual approach and did not show
any empathy to the patient. She was found to be quite casual in her approach and even stated a
very insensitive comment stating that many women do suffer the same issues and therefore, she
should not think about it. Such casual tone could have made the patient feel that her situation was
generalized and that her concerns were not provided any significance by the nursing
professional. Studies opine that effective communication that should be adopted by the
healthcare professional should comprise of exhibition of empathy and compassion (Foronda et
al., 2016). Such attributes makes the patient feel that the nursing professionals are genuinely
interested for their health and well-being and that they can feel the pain and suffering that the
patients are going through. Such attributes of compassion and empathy make them feel that they
their well-being is thought about and that they are under master supervision (Sprangers et al.,
2015). Nurses need to ensuring empathy and compassion in their communication to connect with
patients and engage them in their own care making the patients feel empowered and safe in the
hospital environment.

2
ERRORS IN COMMUNICATION
Description of the second error and rationale for considering so:
Second error: Another communication issue that was noticed was the inappropriate body
posture exhibited by the nurse during communication.
Description: Another error that had been also identified in the video was that the professional
had not maintained an appropriate body posture while communicating with the patient.
Norouzinia et al (2016) opines that body posture is an important component of non-verbal
communication that can help in showing respect to the patient and thereby develop rapport with
the patients. This makes the patients overcome anxiety, fear and tension that remains associated
with the admission of the patients in new foreign healthcare environment. The professional in the
video exhibited an inappropriate body posture which was both impatient and fidgety. Every
healthcare professionals need to be calm, composed, friendly and relaxed in her approach as such
attributes have impacts on the patient and determines the development of perception about the
nurse in the patients (Williams et al., 2018). In the case study, it was seen that the professional
was hurrying through the discussion and did not at all gave scope to the patient to talk in details.
Impatient listening skill was noticed in the professional. This made the patient feel that the nurse
was not at all interested to understand what she wanted to say. His affected her self-esteem
making her to withdraw from the conversation. Tuohy (2019) is of the opinion that every nurses
need to be exhibit a body posture which is not only confident, caring and genuine in her
approach but calm, composed and caring and possess active listening skills. She was quickly
shifting from one activity to another in a hurried manner in place of being calm and composed in
her disposition. It is important for nurses to be following a consistent and caring tone of her
voice and interact with the patient through undivided attention and active listening skills
ensuring that the communication takes place both ways.