Communication for Health Professionals Analysis 2022

Running head: COMMUNICATION FOR HEALTH PROFESSIONALS
Communication for Health Professionals

COMMUNICATION FOR HEALTH PROFESSIONALS
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Introduction
Use of effective interpersonal communication skills by professionals (health
care) has its significant impact resulting in reduced stress and promoting physical as
well as mental wellness which overall improves quality of life (Noe, Hollenbeck,
Gerhart, & Wright, 2017). Drawing on both the literature and video roles of health
care professionals perceiving interpersonal communication skills requirement in
healthcare with a reflective analysis, interpretation will be drawn on both impact and
functioning of communication in health care.
Reflection 1
Communication is an integral part of every human’s life and as a professional
being in health care industry it is a necessity to improve patient’s satisfaction and
health outcomes. First video about interpersonal communication among counsellor
and patient happened at Neonatal and Intensive Care Centre.
Therapeutic relationship
It could be seen in video that practitioner was able to develop a mutual
understanding with patient. As an initiator, she made the situation better for the
patient by creating such an environment where she was bit offensive at the first
instant and agreed afterwards at the points to be bothered about by the practitioner
(Flaskas, Mason, & Perlesz, 2018).
Patient-Centred approach
Whereas, it could be also seen that in this video, social worker very well
demonstrated client-centred approach by being more like a friend or a counsellor
who not only listens but also encourages on equal grounds. This client-centred
approach is a humanistic therapy which intends the feelings of self-worth and
increases patient’s functioning (Fallowfield & Selby, 2018).
Empathy and respect towards patient
While considering empathy, practitioner clearly showed her empathy, care
and compassion with genuineness and respect where she even respected her part

COMMUNICATION FOR HEALTH PROFESSIONALS
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of emotional side and genuinely cared for her by suggesting her to consider self-love
and time for her own self as a first priority (Mikkonen, Kyngäs, & Kääriäinen, 2015).
Body language
Practitioner’s body language reflected a comfortable environment for the
worried patient who was really having a bad phase. The best part about her role
played and following effective interpersonal communication skills was that she was
following communication effective measures by being a great listener (Cameron,
2018). Furthermore, she also inquired about every related root cause to perform
better counselling.
Communication skills
Communication skills in health care sector builds better rapport with patients
where they desire nothing more than to be understood and it feels great when you
are being heard and listened to. In the following video, communication skills could be
seen as utilised where she is clearly seen speaking slowly and which is
understandable where she was neither very loud nor she influenced it to be one way
communication. She also after getting brief about what the matter was, she used to
repeat the whole instance in her own words what was told to her by patient to
understand better (Black, 2016).
Communication barriers
As such there were no type of communication barrier being faced by either of
both the parties involved in communication, as patient firstly tried to resist or accept
the issue which afterwards was very well understood by her and she even accepted
what she needs to do in order to recover fast (Tracey, 2016).
Suggestions
Being a health professional, I may have understood the emotional states of
the patient rather having stand upon just the work she was assigned with. Rather, I
would have more focused on understanding the emotional state of the patient. I
would have gone more with deeper level of care by understanding the pain of her
new born child being sick where even doctors said that he may die and she was not
able to accept the fact which the counsellor was repeatedly reminding her. Later, the
patient even tried to avoid the communication after certain time where she even
interrupted her asking not to say that because she was still reliable on a hope. Which