PSYC 224 – Organizational Behavior

Running head: ANALYSIS OF AN ORGANIZATION 1
ASSIGNMENT 2
THE ANALYSIS OF AN ORGANIZATION FROM THE OB PERSPECTIVE
THE UNITED PARCEL SERVICES
[Student’s first and last name]
[Student ID]
PSYC 224 – Organizational Behavior
Instructor – Iuliia Shakirova
November 27, 2018
APA
2482 Words

ANALYSIS OF AN ORGANIZATION 2
Abstract
The United Parcel Service (UPS) of America is a global packaging and delivery service
that offers premium host-related services. For over two decades now, the company has
strategically formulated an extensive and excellent transportation network that is linked with
sophisticated technological advancements in the commercial sector. In the organizational
conduct, the company has enhanced the expansion of its service portfolio to freight supply chain
and transportation services. The company, in 2007, celebrated its 100th anniversary having
incorporated its novel corporate culture of transparency, integrity and organizational practices
[ CITATION Zie14 \l 1033 ]. The UPS’s businesses that serve approximately eight million
consumers on daily basis in over two hundred territories and countries is centered on unique
highly assimilated network system.

ANALYSIS OF AN ORGANIZATION 3
Introduction and Brief History of a Company
The United Parcel Service of America is the global leader in package delivery market.
Apart from these services, the company is also a leader in transportation and logistics services in
the market. The founder of the company, James Casey, named the company as the American
Messenger Organization, in Seattle. The company delivers about eight million shipping
consumers in two hundred countries, with approximately four billion packages deliver in the
globe in 2009 alone ([ CITATION Zie14 \l 1033 ]. The company is has gained a competitive
advantage, despite having rivals like the FedEx and USPS.
Vision, Mission, and Values of the Organization
The company has a strategized mission to be a global leader in the package delivering
services and offering of specialized logistics and transportation services. UPS enhances its
developments in the frontier of its logistics, e-commerce and management of its supply chain,
which enable the combination of information, funds and flow of products [CITATION Bak112 \l
1033 ]. The vision and mission of the company implies that UPS has strategized to becoming an
expert in various operation areas in the delivery of packages in the globe.
Motivation of the Employees in the Organization
Theories of Motivation Applied
The UPS applies the Alderfer motivation model. This model can be classified into
relatedness satisfactory needs, existing necessities and development potentials [CITATION Tit14
\l 1033 ] . The theory is applicable in the company and grouped into the three fundamental tiers,

ANALYSIS OF AN ORGANIZATION 4
however, the application is somewhat rational and focusses on crucial existence of individuals in
the company.
Motivational Approaches
The company embraced a motivational approach of teamwork. Teamwork enhances
workers’ degree of satisfaction in the job [ CITATION Sag13 \l 1033 ]. This approach makes the
employees to feel motivated to work and support the company towards achieving its
organizational goals. The UPS has creating teams in the workforce to assist its workers to relate
with each other effectively [ CITATION She12 \l 1033 ]. This strategic approach helps to
management to share common organizational goals, which enhancement the process of decision-
making.
Time-shifting Approaches
The UPS applied a time-shifting technique in its primary ambient extractions to raise the
company level of performance considering fundamental principle in package delivery. The
technique involves inputting signals that conform to the standardized inter-chain timeframe
difference.
Groups and Teams in the Organization
The Stage of Development according To Tuckman’s Model
Figure 1: Team’s Development Stages