ANALYSIS OF SELF-DEVELOPMENTAL NEEDS

Running head: ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
Analysis of Self-Developmental Needs
Name of the Student:
Name of the University:
Author Note:

1ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
Section one
Development Needs Analysis
Introduction
Developmental need analysis enables individuals to assess and re-assess the needs
that they have in order to become a fully qualifies professional (Ritter et al., 2018).
Professional development is not only dependent of the skills and knowledge related to the
course or intended career but also soft skills that are necessary for becoming a truly
successful person in future (Hurrell 2016). The scope of this paper is two-fold. In the first
part, the paper analyses the needs for professional development and presents a developmental
plan which is supported by self-analysis and career development till date. The paper analyses
the professional and academic goals that I have and how they are important. The paper then
goes on to explore the learning ability and skills that I have that will enable me to achieve my
goals in future. Finally, a developmental plan is created based on my present skills and
learning to give structure to the things that I want to achieve and help me to achieve my
goals.
Analysis
Background
My academic goals include becoming a successful relationship manager in the
hospitality and tourism industry. Given the academic degrees that I have gathered, I possess
all the technical necessities to become a successful relationship manager. As a relationship
manager I will need to manage the customer requests and align their demands with company
policy. The role of a manager is to establish strong and positive relationship with the
customers and with the academic skills that I am gathering, in tend to do so. The role of any

2ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
management designation is to manage people as well. In this regard I will be responsible for
managing the teams that will work under me and train them so that they are able to customer
requests and booking processes. I may also need to train staffs that will deal with customers
directly where I will need to instill in them the necessary soft skills that are necessary for
such posts (Matteson, Anderson and Boyden 2016). I might also consider inventory manager
and finder for my future career. this enables me to look after the inventory and manage them
so that the operations of the organization runs smooth. In future, my career aspiration is to
establish an online tourism and hospitality business where I will be able to apply my
entrepreneurial skills and leadership skills further.
Strategic learner
Through self-analysis of my learning abilities I have found out that I am a
combination of auditory and tactile learner. While I am quite good at developing
understanding and knowledge through hearing things from people and instructors, I also learn
through practical experiences. This is why, most of my abilities were built through the
practical learnings that I had on the job (Panadero, Brown and Strijbos 2016). As an auditory
and tactile learner I am prone to depend on learning from hearing recordings, lectures and
discussions rather than reading textbooks. Hearing makes it easier for me process information
and memorize them. The tactile component helps me in learning on the job. Practical
applications or real life situations teach me better than anything else.
Kolb’s theory of experiential learning explains four stages of learning (Sudria et al.,
2018). The concrete experience where individuals learn through doing something or having a
hands on experience, reflecting on the experience to analyze it and thinking about what
happened and why, abstract conceptualization where people learn from the experience that
they have had, thinking about the good and bad things that happened and what they could
have done better and active experimentation, where individuals try out the things that they

3ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
have learned thorough the experience and reflection (Tomkins and Ulus 2016). According to
the theorist, individuals need these four stages to learn something completely. This method
helps in strategic learning through self-reflection. This also establishes the ground for self-
learning and independence.
Another learning theory that is related to developmental process is the connectivism
approach. The theory proposes that human beings learn new things by connections (Goldie
2016). When we receive new information we try to decipher the meaning of it by forming
correlations with previously learned ideas and information. This learning style is particularly
important in the new light of digital age as there are continuous flow of information and
people learn continuously. For example, while working as a sales manager I leaned
communication skills that have trained me in becoming more professional in my approach
with clients.
Both the theories that facilitate learning have helped me develop my current skills.
They have continuously aided my development through different stages. It prepared me to
learn from situations and perform better by working through challenging situations. In my
future professions these learning styles will help me in learning new things and handling
situations better. The connectivism theory is based on the idea of chaos (AlDahdouh, Osorio
and Caires 2015). It opines that human beings live in a perpetual state of chaos and it is
through this chaos we learn to interpret things in our own way. In many cases, the situations
that we are thrust into cannot be controlled by us and thus we must learn to adopt methods of
learning and acting which will not create disruption to our desired outcomes and adapt
ourselves with the new environment.
Due to the media such as Facebook, Wikipedia, blogs and browsers, people are
gathering new information and concepts every day. The global scenario is shifting every day

4ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
and nothing remains fixed for long. In such a state of change, people need to make sense of
the influx of information and for that the auditory and tactile learning technique is best suited.
It gives me better process the data that I hear and learn things by immersing myself into the
job.
Skills analysis
I have completed my Travel and Tourism Level 2 degree from Lambeth Academy and
Business level 3 in the same university. I also have Hospitality and Event management
degree from Ealing, Hammersmith and West London College. Currently I am pursuing
International Hospitality and Tourism Management from Coventry University. Throughout
my learning process and work experience, I have gathered many skills and honed some that I
owned from the beginning. The best skill that I have is my communication skills and listening
skills. These two skills go hand in hand as one without then other is quite useless. A person
who only listens but does not contribute and a person who only speaks but does not listen
cannot be good team players. Workplaces have become extremely global nowadays and this
means that people need to work on teams where communication skills are necessary (Khan et
al., 2018). I also have a developed interpersonal skills and flexibility. These two skills allows
me to establish relationships with other people working with or around me and take into
account their perspectives and emotions.
I also have good leadership skills that enables me to direct people to a positive
outcome. Being a goal oriented person, I am able to inspire others to perform better. This
leads to an overall improvement of standards. While working with a team, leadership abilities
are important abilities as it helps individuals to establish their position (Aga, Noorderhaven
and Vallejo 2016). Good leadership qualities also helps then organization that is related to
them. I have a fairly analytical mind and I am inquisitive. I actively seek out information
about issues so that I can make informed decisions. In any challenging situations, I analyze

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the situation and create some alternative solutions. Taking all things into account, I choose
the optimum solution that will solve majority of the problems. I am also a competent self-
learner who can learn from reflections.
My work experience till date has taught me team work. While working in any
organization, team work is considered the best way to work as it reduces the load and creates
a bonding among the members. Certain soft skills are required for successful team work and I
possess almost all of them (Davidson 2016). I have the zeal to work harder and complete my
tasks within a stipulated deadline. My language skills are quite good which is useful for
tourism and hospitality industry as well as any other global organization. Many studies have
suggested that in the volatile world that we live in today, the soft skills are much more
important than the hard skills (Stewart, Wall & Marciniec 2016). The hard skills make you
eligible for a post while the soft skills land you with the job. Further developmental plan has
been developed to address the issues that are still there.
Conclusion
From the above discussion it can be concluded that self-developmental process is an
important part of career planning. It enables us to look back and apply self-learning through
reflection. The skills that we gather throughout our experiences are honed due to this learning
method. Other than the academic degree or industrial trainings that individuals receive, soft
skills such as communication, active listening, interpersonal and flexibility are also needed
for doing a job successful. The industry that I have chosen, the tourism and hospitality
industry, is extremely client oriented and here these skills are more necessary. Thus, the
learning and the experience I have gathered so far and through the reflection and
developmental plan I will be able to achieve my career goals.

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References
Aga, D.A., Noorderhaven, N. and Vallejo, B., 2016. Transformational leadership and project
success: The mediating role of team-building. International Journal of Project
Management, 34(5), pp.806-818.
AlDahdouh, A., Osorio, A. and Caires, S., 2015. Understanding knowledge network, learning
and connectivism. International journal of instructional technology and distance
learning, 12(10).
Davidson, K., 2016. Employers find ‘soft skills’ like critical thinking in short supply. The
Wall Street Journal, 30.
Goldie, J.G.S., 2016. Connectivism: A knowledge learning theory for the digital
age?. Medical teacher, 38(10), pp.1064-1069.
Hurrell, S.A., 2016. Rethinking the soft skills deficit blame game: Employers, skills
withdrawal and the reporting of soft skills gaps. Human Relations, 69(3), pp.605-628.
Khan, I.U., Hasnain, S.A., Ullah, S. and Khalid, A., 2018. Impact of transformational
leadership on employee's job satisfaction and well-being through team efficacy in
PMBMC. International Journal of Human Resource Studies, 8(1), pp.327-339.
Matteson, M.L., Anderson, L. and Boyden, C., 2016. " Soft Skills": A Phrase in Search of
Meaning. portal: Libraries and the Academy, 16(1), pp.71-88.
Panadero, E., Brown, G.T. and Strijbos, J.W., 2016. The future of student self-assessment: A
review of known unknowns and potential directions. Educational Psychology Review, 28(4),
pp.803-830.

7ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
Ritter, B.A., Small, E.E., Mortimer, J.W. and Doll, J.L., 2018. Designing management
curriculum for workplace readiness: Developing students’ soft skills. Journal of Management
Education, 42(1), pp.80-103.
Stewart, C., Wall, A., & Marciniec, S. 2016. Mixed signals: Do college graduates have the
soft skills that employers want?. In Competition Forum (Vol. 14, No. 2, p. 276). American
Society for Competitiveness.
Sudria, I.B.N., Redhana, I.W., Kirna, I. and Aini, D., 2018. Effect of Kolb's Learning Styles
under Inductive Guided-Inquiry Learning on Learning Outcomes. International Journal of
Instruction, 11(1), pp.89-102.
Tomkins, L. and Ulus, E., 2016. ‘Oh, was that “experiential learning”?!’Spaces, synergies
and surprises with Kolb’s learning cycle. Management Learning, 47(2), pp.158-178.

8ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
Section Two
357LON Developing Business Skills
Personal Development Plan
Name:
Covering the
period from:
2019 To: 2020
My Goals: At the end of the course period I want to develop better customer service
abilities. This can be done through skills relating to relationship management skills
and self-learning and reflections
What do I
want/need to
learn?
What will I do to
achieve this?
What resources or
support will I
need?
What will my
success criteria
be?
Target dates for
review and

9ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
completion.
How have I
chosen these
dates?
Management
skills
Engage in
managerial roles
and look into
other managers
for example
Institutional support
for managerial roles
and cooperation of
the people working
around me.
Managing teams
and departments
1 year
I have chosen this
date as
management skills
need time to
develop
Develop cultural
intelligence
Self –
assessment,
discussion with
people from
different cultures,
learning about
cultures
Academic research
and support from
friends and family.
Understanding of
cultural concept,
ability to
empathize and
connect.
Interpersonal skills
6 months
Being a good team
player and
communicator I
have some idea,
need to hone my
skills
Self-assessment
Personality,
leadership and
strengths
analysis.
Opinion of teachers
friends and family
to compare my own
results
Understanding the
key strengths and
weaknesses and
my learning
journey.
6 months
Gives the
opportunity to
develop the skills
that are still
necessary.
Looking back and Feedback from Understand further 1 year

10ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
Self-reflection
reflecting on the
new things that I
have learnt from
the course.
teachers, friends
and family
needs and present
employability
skills
It is most effective
at the end of
course.

11ANALYSIS OF SELF-DEVELOPMENTAL NEEDS
Section Three
Appendices
Image 1: Job posting at indeed.co.uk
Adetola Fashola
Address: 44 Probert Road,
London,
SW2 1BW
Tel: [phone]
Mobile No: 07494919016
Email: [e-mail]
[e-mail]
● Personal Statement

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I am a highly motivated adaptable and hardworking individual. I feel that I am a devoted and
dedicated individual furthermore having different experience in the world of work, I am able to
multi-task especially well, and I work calmly under pressure. Also I am a very efficient,
hardworking and reliable young lady with excellent team working spirit; loves working anywhere
that allows her to show her creative side and voice out her opinion. Does have ability to meet
deadlines and produce desirable result. I've developed excellent interpersonal relationship and
positive mind set due to several participation and responsibilities undertaken. Would like to work
where career development are available because I have a methodical, customer-focused
approach to work and strong drive to see things through to completion.
● Education
Lambeth Academy secondary school, September 2008 to June 2013
GCSE: Maths (C), English (B), Science (C), History (B) Religious Education (A) Spanish (B)
Lambeth Academy Sixth form September 2013 to June 2014
BTEC: Travel and Tourism level 2
Lambeth Academy Sixth form September to 2014 to June 2016
BTEC : Business Level 3 extended diploma

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Ealing, Hammersmith and West London college from September 2017 to June 2019
HND: Hospitality and Event Management
Coventry University (Currently) September 2019 to April 2020
International Hospitality and Tourism management (Top-Up) Degree
● Skills
− Verbal Communication- I am able to communicate my ideas thoroughly and understandably.
− Team work- I am able to work strongly in groups to perform tasks to the best of my ability.
− Analysing and Investigating- I am able to assess situations, seek multiple perspectives and
identify key issues which need to be addressed.
− Flexibility and adaptability- I am able to manage multiple assignments and adapt to changing
conditions.
− Numeracy
− Leadership- I am able to take charge and manage others, I am goal-driven and I am able to
confidently instruct others to meet high performance standards.
− Interpersonal- I am able to build strong relationships with others, to ensure a good
environment of work.
− Communication skills- I am an exceptional listener and communicator and I am able to
convey information verbally and in writing, effectively.
- Punctuality I am able to complete a required task or fulfil an obligation before or at a
previously designated time.
- Languages – Good conversational of English, Yoruba and a bit of Spanish
● Work and Experience
July 2010 - August Ronald McDonald House,
Camberwell
Fundraiser

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• Voluntary work to try and raise awareness and for the work of the charity houses.
• Organiseded a campaign day.
• Pitched to a panel; to acquire money needed to organise campaign day
June 2011 – August Stave Hill Ecology Park,
Timber Pond Road
Gardener
• Voluntary work to boost my skills and challenge me.
• Trimmed bushes and edges
• Took down little trees
April 2012 – May Superdrug Elephant and Castle
● Sales Adviser – this role required me to be confident and have clear communication skills
and a real desire to learn and progress. Also I got to learn great experience that prepare
me for even bigger challenges which I can actively develop the skills I’ve attained and
offer me real career progression
June 2014 – Present Delware North Companies (Emirates, Wembley, Fulham and Charlton
Stadium)
● Concession and Hospitality
● Interactive with football fans
● Working on till , taking orders and handling cash
● Worked in team to ensure that stock was delivered and stored properly, from this i am now
able to work in a team more effectively.
● Refilled food and drinks counter regularly
● In charge of recording food and fridge temperature

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Feburay 2017 - Sainsburys Fulham wharf (currently)
● Counter Assisttant, my role involved me responding to customer’s enquiries, which mean I
had to be an excellent communicator with natural people skills( friendly and always smling)
and building up a good level of productt knowledge. I also made sure that the counter was
always well stocked and immaculately presented.
● Online Assistant, while i was on this department my main respobilities for the role was
picking customer’s orders and taking real care in selecting the best quality produce. Secondly
making sure that each order is carefuly put together (giving customers exactly what they’ve
asked for) however if I am unable to give the customer what they want then I need to be able
to find a substitute that is closest match to ensure that the customers are not left unsatisfied.
Majority of my work experience have involved working within team-based culture. This involves
working within a team-based culture. This involved planning, organisation and co-ordination and
commitment e.g. retail this ensured daily sales target were met, fairly set task distribution of task and
effective communication amongst all staff members.
● Hobbies and Interests
● Leadership - At my first year in college, in business when we do some project work I able to
show my planning and organisational skill, active-listening this was very useful when working
in a group.
● Sport- such as football/badminton – I believe an healthy body is the key to a focused mind in
today’s society. And more over football and badminton require a high level of dedication and
motivation
● Living life - I classify this has a interests and hobbies due to the fact we only get one shot at
this life so my aim is to make the most of it being adventurous and rising to challenges, being
able to adapt to a situation no matter what life throws at you,
● Captain of girl’s basketball in secondary school - participating in sports activities
● Badminton - i enjoyed playing badminton, i find it to be very therapeutic as it helped to ease of
stress.
My CV

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