Annotated Bibliography Assignment PDF

Annotated Bibliography

Table of Contents
Legal Issues.................................................................................................................................1
Hygiene.......................................................................................................................................1
Employee shortage .....................................................................................................................2
Customer satisfaction..................................................................................................................2
REFERENCES................................................................................................................................4

Legal Issues
In the article proposed by AlSudiari, and Vasista, (2012) explicitly discuss the information
technology legal issues arises after the frequent of cloud technology. In their article the
researchers focused on the use of cloud computing which change the perception of managers and
organisation regarding sharing of data. Investigators extensively researched various legislations
and legal obligations associated with the use cloud computing. Management of business
organisation must follow obligations like Data protection Act which mandates the use of
information technology within the organisation. Cloud computing possess significant
implications for the privacy of personal information and thus researchers carried out their study
in order to understand about the issues for effectively and efficiently. The aim of research was to
identify the privacy and confidentiality issues that may interest and concern with cloud
computing. Researchers involve 372 participants from EDUCASE and accumulate the data
accordingly. In this research, researcher investigates elicit possible issues and regulations in the
area of privacy which affect the implementation of Cloud Computing Technologies. They have
explored various legal obligations which are associated with the use of cloud computing within
the organisations.
Hygiene
By doing assessment of article it has found that, in the context of hospitality sector, hygienic
aspects place high level of impact on customer satisfaction. In the article, authors clearly
mentioned that hygiene may be served as a either problem or opportunity for the companies
operating in the hospitality sector. With the motive to present suitable solution of research issue
scientific data has been used by the researcher. This is considered as one of the main strength of
such study. However, on the critical note, it can be depicted that through doing investigation on
customers' significance of hygiene in the hospitality sector can easily be recognized. Further, by
applying statistical tools effectual outcome can easily be presented. Along with this, it can be
concluded from the evaluation that food safety and hygiene is the main parts of hospitality
sector. Hence, companies working in hospitality sector need to comply with hygiene and food
safety legislation while offering services to the customer. Moreover, without focusing on such
aspects firm would not become able to evolve satisfaction among the customers. By following
hygienic and safety aspects companies would become able to enhance customer base, brand
image and thereby overall profitability to a great extent.
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Employee shortage
(Adjusting to Skill Shortages: Complexity and Consequences, 2011) Skills shortage or
employee shortage is one of the biggest issue in hospitality sector. Consequences and effects of
these causes affect the overall industry profitability ratio. In order to increasing the competition
and requirement of quality staff, issue of employee staff has been increasing in rapid manner.
The main aim of this article is to overlook the issue in order to take some corrective action plan.
Besides, study also aiming to express the main causes of employee shortage and their effects on
overall industry. Overall study helps to change the perception of employees mind over the ability
to attract labour towards quality. Besides, government also can take some action plan in favour
to employee satisfaction and introduces some new policies in favour of employee enhancement.
Furthermore, study also helps company to introduce some new methods in favour of employees
such as estimation methods, the incidence of skill shortages. Usefulness of this article or
methods helps hospitality industry in order to build-up new skilled staff, new employee
motivation approaches, or reduces the number of shortages as well. Besides, in terms of limited
data and approaches might be the reason of project failure or study failure. On the basis of
observation, it has been concluded that, employee shortage is the complex labour market
phenomenon. As per my observation, it is the most serious concern for the industry that needs to
be proper attention.
Customer satisfaction
In this article, an author has investigated what is customer satisfaction and how it can be
enhanced in hotel industry. He has used Lake Kivu Serena Hotel as a case study to know quality
services which they provide to customers. Moreover, customer loyalty is attained by involving
them in the quality of services by showing them that their suggestions are welcomed. One of the
main strategy hotel used to enhance satisfaction is benchmarking. The strategy allows them to
learn from other competitors in industry and accordingly change their strategy.
An author has used both qualitative & quantitative methods of research to collect this
information which also involves primary and secondary data to make the research
comprehensive. The research focuses on higher level of customer satisfaction. Based on the
findings of the article it is obvious that there are many factors that affect customer satisfaction.
These findings are intended to help hotels to focus more satisfying customers by improving their
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service quality. Furthermore, there is also a need for more research on other factors. The article
is useful as it will allow managers to keep a balance between profit & customer retention.
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REFERENCES
Journals
AlSudiari, M. A. and Vasista, T. G. K., 2012. Cloud computing and privacy regulations: an
exploratory study on issues and implications. Advanced Computing. 3(2). p.159.
Adams, A., 2013 Food safety: the final solution for the hotel and catering industry?", British
Food Journal. 97 (4). pp.19-23.
Adjusting to Skill Shortages:
Mubiri, B., J., (2016). Customer Satisfaction in Hotel Services. Journal of Bachelor’s Thesis, 47,
pp.
Adjusting to Skill Shortages: Complexity and Consequences. 2011. [PDF]. Available
through :<http://ftp.iza.org/dp6097.pdf>.
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