ANZ Bank- Recent Implication of Technological Innovations

Running head: ANZ BANK- RECENT IMPLICATION OF TECHNOLOGICAL
INNOVATIONS
ANZ Bank- Recent Implication of Technological Innovations
Name of the Student
Name of the University
Author Note

ANZ BANK- RECENT IMPLICATION OF TECHNOLOGICAL INNOVATIONS1
Table of Contents
Australia and New Zealand (ANZ) Bank...................................................................................2
ANZ Technology Strategy Adopted..........................................................................................2
Recent Implication of Technological Developments.................................................................2
Digital ANZ Bank..................................................................................................................2
ANZ’s Customer Relationship Management (CRM) System................................................3
CRM Functions in Loan Application.....................................................................................3
CRM and Knowledge-Based Management............................................................................4
References..................................................................................................................................4

ANZ BANK- RECENT IMPLICATION OF TECHNOLOGICAL INNOVATIONS2
Australia and New Zealand (ANZ) Bank
The ANZ is a multinational banking and financial services firm whose headquarter is
established in Melbourne. ANZ Banking Group Limited is the second-largest bank in
Australia in terms of the asset under management and third-largest bank in terms of market
capitalization. Nowadays, this bank is widely popular amongst the most innovative banks.
ANZ Technology Strategy Adopted
The ANZ bank is quite active as a technology provider that brings innovative insights
as well as experience within the financial services. The organization continually evolves its
technology structural design so that to make sure that they are steadily delivering a better
product and services to their clients. In recent years, ANZ has transformed its activity with
digitalization through making online offerings.
For example, it has begun transitioning its teams leading g to a new way of
functioning in the year 2017, which is on the basis of agile practices. This period has
delivered higher value as well as quicker service to its clients (Boddy 2019). The
transformation also made a better place to work. Moreover, the bank is sincerely persistent to
sustainability and assisting businesses decreasing its environmental influence by the Qantas
Future Planet program.
Recent Implication of Technological Developments
Digital ANZ Bank
ANZ has launched several investment programs. The Banking on Australia program
consists of elevating the distribution network of ANZ, abridging products and procedures,
provided that clients with extra mobile and supple banking choices, and refining the
competence of front-line staff. In addition to this, there would be substantial investment in