Performance Management Review (CSS and KPIs)

APPENDIX 1: PERFORMANCE MANAGEMENT REVIEW (CSS AND KPIS)
PROJECT TITLE:
PROJECT DESCRIPTION:
Key Result Areas
(KRAs) and Targets
KPIs
(SMART)
Strategies Timeline Critical
Success
Factors
Consultative
Stakeholders
Document
Resources
Required
Budget
Estimate
Cost of Goods
Sold
Price Keep track of your inventory levels at
the beginning and end of a specific
time duration, and all additional
inventory purchases.
One
month
Increase in
sales
Vendors Balance sheet $5000
Food Cost
Percentage
Price keep updated information on money
spent on every item on your menu.
One
month
Increase in
sales
Finance
department
Cash
inflow/outflow
$4000
Labor cost Prime
Cost
reduce your food cost, thus lowering
your overall expenses, but it is
probable that the reason behind your
losing money on food is because of
your inefficient staff.
One
month
Decrease
in cash
outflow
Finance
department
Cash
inflow/outflow
$2000
Profit Gross
Profit
Deduct the total cost of goods sold
during a specific time duration from
your total revenue to arrive at gross
profit.
One
month
Decrease
in
manufactur
ing cost
Production
department
Balance sheet $3000
Employee
engagement
Employe
e
Turnover
Rate
percentage of employees that leave
that need to be replaced in a given
time frame.
Six
months
hire the
wrong
people and
have a
HR department Employee
Database
$1000

high
turnover
rate

APPENDIX 2: RISK MANAGEMENT CONTINGENCY PLAN
PROJECT TITLE:
Issues/ Risks
identified
Likelihood
(H/M/L)
Project Impact
(H/M/L)
Priority
(lowest 1 to highest 5)
Solution / Strategies to manage risk Action by Timeframe/
Due date
Poor customer
feedbacks
M H 4 Enhancing the services provided
by the tea section in the hotel.
CRM
department
One month
Poor service M H 5 Enhancing employee engagement
and training for improving their
management skills.
CRM
department
One month
Poor
infrastructure
H M 2 Enhancing the project planning for
better infrastructure.
Project
manager
Three
months
Less capacious L M 3 Include more sitting arrangement
for customers for enjoying their
meal.
Project
manager
Three
months
Poor quality of
product
H H 4 Enhancing raw materials of tea. Product
Manager
One month
Unavailability of
tea
L M 4 Increasing the production of tea Product
Manager
One month
Overcrowding at
tea corner
H M 5 Enhance seating arrangement and
infrastructure
Architect Three
months
Less customer
availability
M H 5 Increase marketing and quality of
product
CRM
manager
One month
Poor planning of H H 4 Using suitable project Project One month

project management planning techniques manager
Poor project
design
H H 4 Using suitable project
management designing techniques
Project
manager
Four
months