Performance Management Review for ACA Café Restaurant

This document is a performance management review for ACA Café Restaurant, a coffee shop outlet. It includes key result areas, KPIs, strategies, and timelines for staff recruitment and solving negative feedback. The document also discusses risk management contingency plans and resource acquisition and management.

APPENDIX 1:PERFORMANCE MANAGEMENT REVIEW (CSS AND KPIS)
PROJECT TITLE: ACA Café Restaurant – Coffee shop outlet
PROJECT DESCRIPTION:ACA Café Restaurant – Coffee shop outlet
Key Result
Areas(KRAs)andTar
gets
KPIs
(SMART)
Strategies Timeline Critical
Success
Factors
Consultative
Stakeholders
Document
Resources
Required
Budget
Estimate
Social value Staff
recruitment
Need to recruit new staff with
skills and knowledge
15-20
days
Business
goals
Trainer technology
recruiting feedback Help to improve organization to
solve the negative feedback
30-40
days
investment employees Online portal

APPENDIX 2: RISK MANAGEMENT CONTINGENCY PLAN
PROJECT TITLE:ACA Café Restaurant – Coffee shop outlet
Issues/ Risks
identified
Likelihood
(H/M/L)
Project Impact
(H/M/L)
Priority
(lowest 1 to highest 5)
Solution / Strategies to manage risk Action by Timeframe/
Due date
Nagetive
feedbavck
H H 4 Need to work on the negative
feedback.
employees 20-25 days
Lack of
knowledge with
skills
H H 4 Need training with their skills and
advanced technology
Team
leader
30-50 days
Long time to take
the order from
the customer
M M 3 The staff needs to be effective so
that they can order with very
limited time.
staffs 10-12 days

APPENDIX 3: RESOURCE ACQUISITION AND MANAGEMENT
PROJECT TITLE:ACA Café Restaurant – Coffee shop outlet
Required resources Sources and Strategies Related Organization Policy and
Procedures
Intellectual Property rights
andprotection where applicable
1.
2.
3.
Set goals
Management plan
Project timeline
Water Policy
Cropland Policy
Forest Management Policy
Trade marks
Copy rights
patents

APPENDIX 4: OPERATIONAL PLAN VARIANCE ADVICE AND
APPROVAL FORM
PROJECT TITLE:ACA Café Restaurant – Coffee shop outlet
REQUEST DETAILS:
Date of Request Request No. Name of Requestor Project Position
12.02.19 000111 zzz Project manager
VARIANCE DETAILS:
Category Proposed Change Reason for Variance
Scope high To use the coffe services the market will appreciate due
to the idea of production
Time 60-80 days It will take time to develop this plan and evaluate the
strategy
Cost $498 To improve and develop the organisation it will cost
approx $498
Quality good It is well established restaurant so the quality of this cafe
is good
Risk Management M The risk management is M due to the well establishment
Communications Phone Over the phone conversation is better so that all queries
can solve easily in the limited time.
Other
VARIANCE JUSTIFCATION:
Priority
Immediate Essential Urgent High Medium Low
☐ ☐ ☐ ☐ ☐ ☐
Intended outcome(s)
Expected benefit(s)
IMPACT OF VARIANCE:
List any important impact of the change(s) on the Project or Operational Plan deliverables
The major changes which can be seen in the project are as follow:
 Budget
 Time
 Quality
DISTRIBUTION AND COMMUNCITION:
Name Position/Department Distribution method Date distributed
xxx Project manager Direct 12.02.2019
xxx Quality manager Intensive 15.02.2019
xxx Finance manger Indirect 20.02.2019
SUPPORTING DOCUMENTATION:
List any supporting documentation

APPROVAL:
VARIANCE APPROVAL RESPONSE DETAILS
(To be completed by relevant stakeholder)
Approved (Yes/No) Decision date Decision made by Signed

APPENDIX 5: PROJECT APPROVAL FORM
Project Name ACA Café Restaurant – Coffee shop outlet
Description To develop the organisation with the help of coffee services
Project Champion
Project Director
Approval Sought
PROPOSAL SUMMARY:
Background
The background of the study says about the significant strategies for organizational development.
What is proposed?
In this study, the business strategies related to potential outcome has been proposed.
Why should the proposal be implemented?
This proposal needs to implement for achieving the knowledge of influencing factors related to development of an organization.
Update since last approval stage
THE VALUE OF THE PROJECT:
The value of project is based on the business strategy implementation for customer satisfaction.
Benefits expected from the project
best customer experience, customer satisfaction and potential outcome
Investment required and ongoing cost to the College
This plan require approx 1.5$ billion
HOW THE PROJECT WILL BE IMPLEMENTED:
Suggestions for consultation groups (if any)
Business analyst and financial advisor
Results of consultation

Helps to understand the project successfulness and risks along with opportunities also
Plan for development phase
Need to implement effectiveness monitoring software within the organisation
Plan for delivery phase
Need to utilize excellent supply chain management
RISKS AND UNCERTAINTIES:
Provide a list of any risks or uncertainties
Customer dissatisfaction
Employee conflicts
Low productivity
Poor quality product
Product supply issue
SOURCES OF FUNDING
Source Name Authorising Signature Amount of Approval Required
Department
Maintenance
Finance
Other
TOTAL
APPROVALS:
Name Signed Date

Operations Committee
Management Team
Finance Committee
Council