Quality Standards in Aviation Maintenance Processes

Apply Quality Standards Applicable to
Aviation Maintenance Processes
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Quality management system
Quality can be defined as a measure to calculate excellence in service or product; it must be free
from any defect due to variation. It is a perceptual and subjective element calculated using
customer expectations and satisfaction from outcome. Quality management system includes
structure, procedure and system used by organizations to manage quality standards (Juran, 1995).
History
History of quality management can be traced back to 13th century, until industrial revolution, it
followed craftsman model. Concept of quality management emerged since 19th century by
pioneers like Frederick Winslow Taylor and Henry Ford (Kloppenborg & Petrick, 2002). W.
Edwards Deming was leader of quality movement in Japan and USA. Walter A. Shewhart
developed quality control processes in production using statistical method. Joseph M. Juran
formulated quality control through cross functional management approach using quality,
planning and quality improvement.
QMS in aviation maintenance
There is rising product and process demand in aviation that leads to cost increment, which can be
controlled by implementing quality management system. According to ISO QMS in aviation
must have ability to consistently providing product that meet customer expectation and
regulatory requirements. In short it aims to provide customers with timely, safe, continual
improvement in flight procedures and efficient use of National Airspace system
(arcoaviationservices, 2018).
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Compliance with regulatory requirement
Regulatory framework aims towards successful identification of hazards, assessment and
mitigation of risk through technology. The ICAO high level safety conference highlights eight
critical element of safety management, importance of safety management, facilitating safety
management provisions, promoting safety culture and collecting feedback. Civil aviation safety
regulations 1998, Manuals of standards are federal legislations (Gališanskis, 2004), quality
manager is responsible for compliance. Below are different compliance that airline must comply
to:
 Certification and airworthiness requirements for aircraft and parts
 Airworthiness standards for sailplanes and powered sailplanes
 Airworthiness standards for aero planes in the normal, utility, acrobatic or commuter
category
 Airworthiness standards for aero planes in the transport category
 Airworthiness standards for aircraft in the primary category or intermediate category
 Airworthiness standards for rotorcraft in the normal category
 Airworthiness standards for rotorcraft in the transport category
 Airworthiness standards for manned free balloons
 Airworthiness standards for engines for very light airplanes
 Airworthiness standards for aircraft engines
 Airworthiness standards for aircraft propellers
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