Building Quality Organisations (MANU1373)
Added on 2020-05-08
13 Pages3416 Words132 Views
Building Quality Organisations (MANU1373), (MC226, Master of Engineering Management) Building quality organisationName of studentName of UniversityAuthor noteTable of Content1
Building Quality Organisations (MANU1373), (MC226, Master of Engineering Management) s1.1 Introduction......................................................................................................................31.2 Quality Management Systems and Processes...................................................................31.2.1 Link with organisation strategy.................................................................................31.2.2 Clarity roles and responsibilities................................................................................41.3 Total Quality Management...............................................................................................41.3.1 Six sigma....................................................................................................................41.3.2 Lean manufacturing...................................................................................................51.3.3 ISO 9000....................................................................................................................51.3.4 Benchmarking............................................................................................................51.4 Quality Improvement Process for the 21st Century Organisation....................................51.4.1 Relationship with employees.....................................................................................51.4.2 Relationship with customers......................................................................................61.4.3 Corporate social responsibility..................................................................................61.4.4 Sustainable human progress.......................................................................................71.5 Resources..........................................................................................................................72
Building Quality Organisations (MANU1373), (MC226, Master of Engineering Management) Assignment 3 (Template)1.1 IntroductionThe report is prepared for demonstrating how quality is managed within the businessorganisation Woolworths in Australia. Woolworths is one of the leading retail brands that hasbeen using the Metric Stream solutions for maintaining the quality, safety, and audit withinthe company. But here it is the concept of Quality Management system which is used toimprove the business processes, practices of total quality management and enhance the profitlevel of Woolworths. For the company, QMS sets various policies, procedures andregulations to execute the strategic plans and create a positive impact on the core businessarea. ISO9001 is an example of the QMS that has integrated the internal operations of theorganisation and find ways to improve the control and management of main businessprocesses. This has lead to the enhanced productivity and maintenance of high quality tosatisfy the needs of customers (Conti 2012). The QMS has been linked with the organisationstrategy for making sure that the roles and responsibilities of the organisational members areclarified. The TQM including the Six Sigma procedure, benchmarking and ISO 9000 has alsofacilitated the relationships with employees and customers and ensured proper corporatesocial responsibility as well.1.2 Quality Management Systems and ProcessesWoolworths being a retail company is more specialised in providing grocery itemslike vegetables, fruits, meat, packaged food items and other drinks though there are otherproducts as well including health and beauty items, household products, etc. It is one of thelargest company within the Australian supermarket and holds 80 percent of the supermarketin Australia. The quality management systems are managed by allowing the vendors to accessthe Quality assurance standards and other Codes of practices (Benavides-Velasco et al.3
Building Quality Organisations (MANU1373), (MC226, Master of Engineering Management) 2014). They must have a system to obtain information about the food, health and safetyissues, rules and regulations along with the production level and sales of products andservices. Being one of the most established organisation, the company must maintain qualitystandards always to keep the customers'' needs and requirements fulfilled and ensure thatinformation is stored properly and secure for further improvements. QMS would includeelectronic systems that could manage backup of the data and information in case of systemfailure or data loss (Bon and Mustafa 2013). 1.2.1 Link with organisation strategyThe quality management policies and strategies must provide the organisationalobjectives and commitment for the supply of good quality and fresh products to satisfy thedemands and preferences of customers. The policies would be linked with the organisationalstrategy to maintain food safety and prevent quality issues. The organisational strategy shouldbe linked to the quality management policy by the Senior management of Woolworths whohas the authority to do so. The Quality Management systems would be linked with thestrategies to manage the safety of food items and even maintain the legality and quality ofproducts with ease and effectiveness (Chang 2016). It could be understood that in the ISOP9000 quality system, the strategies had been implemented to deliver the right quality productsand services supported by documented information related to the policies, procedures, forms,rules, and regulations for work. By aligning the strategy with QMS, it would be easy forWoolworths to understand what the customers thactually wanted. The three-year strategicaspect was implemented to focus mostly on the customers' need by focusing on innovation ofproducts, improve the internal processes by following the Lean retail model and finallyimprove the offers on products, though not compromising on the quality of those (De Mast, J.and Lokkerbol 2012). Another strategy was monitoring of employee performance to identifythe areas of weaknesses and improve the level of customers' services, furthermore maintained4
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