Personal Development Planning for Hotel Management

This assignment involves a skill audit to assess the candidate's proficiency in communication, leadership, team building, operational knowledge, and flexibility. The candidate is required to evaluate their strengths and weaknesses and provide a self-assessment of their performance. A detailed analysis of the skills is provided, with checkboxes for the candidate to mark their level of confidence. The assignment also includes a section on operational knowledge, where the candidate needs to demonstrate their understanding of hotel management operations. A summary of the key points is presented in a paragraph format.

PERSONAL AND
PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
P1.1 Approaches to self-managed learning............................................................................1
P1.2 Ways in which lifelong learning in personal and professional development are
encouraged..............................................................................................................................3
P1.3 Benefits of self-managed learning to individuals and organisation...............................4
TASK 2............................................................................................................................................6
2.1 Own skills and competencies of manager against the professional standards and
organisation objectives...........................................................................................................6
2.2 Own development needs and the activities required to meet them..................................7
2.3 Development opportunities to meet current and future needs..........................................8
2.4 Personal and professional development plan based on identifies need. ..........................9
TASK 3..........................................................................................................................................11
3.1 Process and activities required to implement those development plan..........................11
3.2 Undertake and documents development activities as planned.......................................12
3.3 Own learning against original aims & objectives set in the development plan..............14
3.4 The updated personality development plan....................................................................15
TASK4...........................................................................................................................................17
4.1 Solutions to work based problems..................................................................................17
4.2 Communicate in numerous styles suitable at various levels..........................................19
4.3 Use effective time management strategies.....................................................................20
CONCLUSION .............................................................................................................................21
......................................................................................................................................................21
REFRENCES.................................................................................................................................22
APPENDIX ...................................................................................................................................24

INTRODUCTION
Personal and professional development is the procedure through which the organisation
and individual prosecute in the activity of learning to meet the objections and desire goals. It is
related with the improvement necessity of the individual and as well as group. This involves
developing individuals such that they understand their roles and duties and enhances the
necessary skills and knowledge required to carry out the activity to accomplish desired goals and
objectives effectively and efficiently. Organisation undertaken in this report is Travelodge which
is from UK and deals in hospitality industry. This report will explain how self-directed learning
will enhance lifelong learning. Further the report will define how the individual will be able to
take their responsibility in personal and professional development. This will also determine the
development plan for personal and professional for properly and continually reviewing the
individual. Later part of the report will elucidate the acquired interpersonal and transferable
skills.
P1.1 Approaches to self-managed learning.
Self-managed learning is a specific, investigation supported and much evidenced
conceptualisation to learning that delivers important benefits over customary methods. It is way
through which individual manage their learning (Bogren, 2016). This means Travelodge will
have self-learning activities and sessions that will be appropriate within their constitution and
insure that staff is developing in a definite way. These activities are planned and formulated
permitting individuals to track and manage themselves through learning so that can continually
modify their potency. It is the technique of evolution where individuals will take initiatives in
learning new ability, cognition and attitudes with the assistance of organisation (Bryant and
Usher, 2014). There are various approaches of self-managed learning which Travelodge will use
for developing individuals and they are discussed below :-
 Internet :- Individual can gain knowledge and information from internet as it has the
infinite information available and people can access them easily. They can acquire such
knowledge which will help them to use them in workplace. The information is sometimes
inappropriate and people can learn through self studies.
 Social networks :- It is a website that permit people with common interest to come
collectively and share information, knowledge in form of videos, images and articles, etc.
These provides authenticate knowledge towards the topic and not available easily.
1

 Seminars :- It is a kind of academic operating instructions given to the individual either
at educational institution or at commercial and professional organisation for their
improvement (Dietl and Schweizer, 2015). It brings together small group for continual
meetings, focussing each time on specific subject, etc. The people can get the knowledge
from authorised person as well relevant knowledge.
 Conferences :- It is a formal meeting where individuals exchange their views and ideas
on various topics. It can take place in different fields where speakers speak and share
their points on numerous topics. Provide perfect balance among theoretical and practices,
unsatisfactory for interpersonal communication in learning.
The Internet is the most convenient and suitable for me and my staff. This will be useful
in hotel industry as it will help people in gaining knowledge about the company. These days,
everyone before making bookings for hotel, explore the official website of the company on
internet. It will help Travelodge in designing their websites such that it will attract people. They
will use various images of the hotel with beautiful views, set of facilities they provide, prices,
bedroom pictures, etc. This will help people in learning about the organisation and help company
in targeting large number of people. On their official website, they will also provide an ease of
booking with relevant offers and discounts.
Approaches Pros Cons
Internet It helps in channelising the
vast collection of information
which can be easily derived
and helps individuals.
It has decreased personal
privacy because the amount of
information shared on internet
is tremendous.
Social network It provides with the ease of
reaching people instantly at
anywhere.
It promotes anti social human
behaviour because people
prefer using social networks
for communication and sharing
information rather then face to
face interactions.
Seminars It provides professional
development, learning
There is a lot of cost involved
and also time consuming.
2

experience, motivation to the
people.
Sometimes it can be located
away from the business which
causes inconvenience.
Conference It enhances face to face
knowledge sharing, builds
professional opportunities,
fosters team work.
Various challenges are
involved in this like logistic
management, fiscal and project
management which makes it
inappropriate and less efficient
for gaining knowledge.
P1.2 Ways in which lifelong learning in personal and professional development are encouraged.
Lifelong learning is a continuous, self-imposed and self-driven movement of knowledge
for personal or professional reasons. It is beneficial for the overall growth of the individual. It is
the self-orientated, every day pursuance to look for formal or informal content for personal
activity or to acquire career skills (Elliott, 2016). In simpler words, this is the procedure of
gaining knowledge and improving skills throughout the life which will be useful in balancing
and improving personal and professional growth of people. Travelodge will use numerous ways
of that will encourage lifelong learning in personal and professional fields and they are discussed
below :-
 Self-directed learning:- Travelodge will take advantage of their employees personal
interest by encouraging them to self-directed learning (García-Carmona and et. al., 2018).
Organisation will take care of better needs for their employees and assess the kinds of
training required to them. This approach helps the life-long learning in an individual as
employees are self-directed they conduct activities according to their understanding.
 SWOT analysis :- This will help individual working in Travelodge to analyse the SWOT
which will be useful in determining their strength which is a powerful skill , weaknesses
and evaluation of methods will be done to overcome those weaknesses, explains the new
opportunities on which individual can work with full potential and defining threat and
ways for minimising risk associated. The SWOT analysis helps employees to understand
3

their specific strength, weakness, opportunities and threats by which they motivates and
knowledge towards situations are also increased.
 Credit accumulations and transfer schemes :- It is used to supervise, record and reward
transition through a standard state of course of instruction and to ease movement between
courses and institution (Gedro, 2017). This will help individual in gaining knowledge
and transfer schemes will motivate them to learn new skill and work in accordance with
it. This also help them to improve life-long learning by which organisation improves
knowledge.
 Financial support : Every employee works for the sake of financial benefits which is
essential for the livelihood so that employees can fulfil their needs and demands. By
providing them with adequate financial aid, will help in accomplishing organisational
goals in Travelodge and encourages staff of housekeeping and receptionist.
 Subscribe to trade magazines : This will help staff and receptionist to gain knowledge
by reading those magazines and enhance development. This will encourage life long
learning and they will work with full zeal and confidence.
Therefore, all the above approaches will be useful in encouraging lifelong
learning of staffs and receptionist and leads to their personal and professional development.
P1.3 Benefits of self-managed learning to individuals and organisation.
Self-managed learning is about employees and staff responsibilities for their own
learning and developments. It assist individual learners to get concerned in cocreating,
preparation and reflective on their acquisition experiences (Homrich and Henderson, 2018). It
develops and delivers validated programs that integrate independent learning skills. Self-
managed learning is a technique which is not only beneficial to the individual working in
Travelodge but also for the organisation and they are discussed separately.
Benefits to individuals
Self-managed learning is a very important tool for personal and professional development
and it is beneficial to the individuals and It will be advantageous to me as a manager of
Travelodge in following ways :
 Team working skills :- Individuals will learn to work in team from their academic
prospect through group activity assignments or projects and will apply such knowledge in
4

the organisation. For instance, when there is any change in organisation, say
technological change and few things are changed from normal to digital and people will
work in team to accomplish those changes.
 Presentation skills :- Individuals in Travelodge will learn about how to make
presentations using projectors which gives them the chance to express knowledge of what
they have learnt from a particular topic and enhances their confidence level to speak and
express their view in a gathering of a people. For instance, while implementing changes,
proper presentation will be organised so that it will make vision and mission clear to the
people. For this purpose, it is very important to have effective presentation skills.
 Communication skills :- It helps individual in Travelodge to develop their
communication skills in writing which is used by the organisation in setting objectives
(Killingsworth Roberts and et. al., 2014). It will help them to be independent due to that it
challenges them to come up with their own learning that they could share it with others.
For instance, while implementing changes, apart from presentation skills, people must
have effective communication skills so that they can explain and give answers to the
queries of the people such that it will be easily understood. This will further reduce the
chances of conflicts and helps in accomplishing goals and objectives.
Benefits to organisation
Self-managed learning is useful for organisation as it help them to attain the desired
objectives and goals effectively and efficiently (Koerner, 2017). It helps organisation to plan and
set goals and objective such that it will contribute in the growth and development of the
Travelodge. This will help organisation to increase their sales and profitability through effective
self-managed learning regarding marketing and promotions approaches of the Travelodge. It will
give the advantage of predicting future risks and opportunities for the organisations and help
them in minimising risk and grabbing opportunities for better enhancement and development.
For instance, in case of peak season say during vacation period, Travelodge will have to deal
with multiple customers and at that time self managed learning will be useful to them and to the
organisation as well in identifying, meeting and satisfying customers demands and providing
them a pleasant experience.
5

TASK 2
2.1 Own skills and competencies of manager against the professional standards and organisation
objectives.
The hotel manager need to have proficient in some skills as organisation has set few
professional standards by which it become cushy to achieve the organisation objectives
(Kwantes and Glazer, 2017). The Travelodge hotel aim to improve the rooms standards due to
which customers attract and provide some additional facilities to its guest. If guest feel happy
then only customer will come back, so for this organisation has sets the performance standards to
make their hotel manager attractive. The professional standards according to which manager
should improve their quality. These skills are required to be developed properly in the manager
to achieve the organisational objectives effectively. The professional standards for the skills are:
My current skills Professional standards Travelodge and Job role
objectives
Communication skills:- I
am able to communicate
with small team and able to
discuss the ides with
employees easily.
The communication skill which
manager should have as per the
professional standards are sound
should be pleasant, appropriate
words are used, fluent while
communicating. (Liebowitz,
2016).
Travelodge objectives are the
room need to attractive and
interior have nice. The person
wants to be fluent while
communicating or want
communication should be
influential.
Detailed oriented:- I am
detailed oriented person. I
want very little detail task
or operations which are
going in the business.
The manager should know about
each very task in hotel. They have
to be detailed about their guest,
facilities to be provided to them.
Its manager responsibility to
make sure that organisation
goals are meeting regular or not
or any duty are not getting
neglected. So, being detailed
oriented is very important for
the organisation.
Operational knowledge: -
Being a manager my
operations knowledge are
The hotel manager should know
about each very operations
whether it's related to marketing,
To achieve the highest profit its
essential to have the overall
operational knowledge. The
6

not that strong. I want to
learn every aspect to take
efficient decision making.
finance, human resource etc.
(Litwicki and White, 2014). They
also know about daily operations
of a business.
person wants to learn and
understand every area of the
operations.
Leadership:- I am able to
lead the small team but it’s
difficult for me to lead the
whole organisation.
The hotel should know ways to
motivate, influence employees by
which objectives of a hotel will be
accomplished. These are the
criteria to be an effective
manager.
To achieve the objectives
manager should know the ways
to lead the team. As a manager
I w06 Feb-2019 04:47 PMant
to be able to lead the team
properly.
Team building:- As a
manager I am been able to
build a strong team by
which objectives of the
organisation will be
achieve.
The Travelodge manager should
know how build team effectively
otherwise employees according
their perspective (Nichols and
Cormack, 2017). The conflicts
and disputes are easily solved in
organisation.
The objectives are to have the
attractive and comfortable
rooms as when teams are
managing appropriately then
objectives are easy to fulfil.
Flexibility: - I am flexible
with time duration as well
as I am adoptable in every
situation.
The hotel manager have be
flexible in working hours and
very much adoptable in every
situations.
To achieve the objectives
manager, have to be the
flexible and adoptable in every
scenario.
2.2 Own development needs and the activities required to meet them.
In order to perform the various duties as in Traveling it is important to identify the areas of
improvements. If the skills are not according to the standards, then it’s important for manager to
develop those skills by which organisational objectives will be achieved. If skills are not
appropriately and timely develop by the manager then it became very difficult for the
organisation to gain its targeted goals. The ways of improving the skills: -
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Skills to be developed Methods of development
To improve the
communication skill
The manager communication has to be motivated & influential
to the staff. The guest must experience the unforgettable trip;
the leader is the face of the hotel as guest firstly come in
contact with them. The activities to be conducted to improve
this skill, I will take part in the debate competition, group
discussion and start communicating with the new people by
which my confidence also get boost.
To gain the operational
knowledge
It is necessary to gain the proficient knowledge by which
companies decision making don’t get effected. So, being a
leader I will learn the operational aspects like finance, Human
resources, cost control etc. by myself & try to learn it from
class are the activities to be conducted. So, that decisions can't
get effected. If I don't have knowledge about operations, then it
will become difficult for me to take decision.
To improve the leadership
quality
The leaders are the backbone of the organisation. The manager
of hotel should know the leadership quality. The effective
leader can make the goals achieved on time otherwise it’s very
difficult to achieve those obtained goals. The activities in
which I take part to improve leadership quality, are
entrepreneur summits & also join the leadership learning
programmes.
To improve the team building To improve the working in organisation so, it’s very essential
for the organisation to have the stress less organisation by
which employee do the work effectively (Stephany, 2015) . I
will take part more in team work as well as by observing the
team leader I will get to learn this skill. These are the activities
to improve team building skill.
8

2.3 Development opportunities to meet current and future needs.
The professional standards which are required for the Travelodge hotel need to develop
those standards in the manager properly. Otherwise this will affect the objectives which are set
by the organisation. The managerial skills can critically effects the activities of the organisation
(Paustian, 2015). The skills are:-
 Communication:- The manager communication skills needs to be effective otherwise
activities in the organisation get easily effected. The oral communication need to be
improve, face difficultly while communicating with large group. This is a skill which
manager wants to improve, to achieve the objectives of the organisation is also becoming
difficult for the organisation. The activities which are effected like guest feel
inexperienced and employees misunderstood the ideas. The opportunity is read more &
more novel, try communicate with new people outside the organisation and newspaper
also by which current and future need of organisation are meet.
 Operational Knowledge:- The operational knowledge should be develop in the manager
strongly because if an employee have appropriate operational knowledge then only daily
decisions will made effective (Reeson, Mason and Sanderson, 2017). This skill can easily
effect activities which are happening in the hotel. The opportunity to develop operational
knowledge inside the Hotel is to see or examine every operations and outside opportunity
is to attain class related to Recar operation by this current as well as future both needs are
meet or objectives are also achieved.
 Leadership:- Its very essential to build the excellent leadership in the organisation. The
leaders are the most essential part to lead the organisation in a effective way. The
activities also get effected if leadership is not good as decisions are not made
appropriately (Scott and McCoig, 2016) . The inside opportunity is to examine the top
managers leadership style in organisation and outside is to attain entrepreneurial summits
or seminaries on leadership by which needs are accomplished.
 Team building:- The team building need to be effective otherwise the conflicts can't be
resolve easily & the stress can't be manage properly. Its very important for the manager
to build the effective team in the organisation. The team will get effected if I don't have
efficient leadership quality. The inside opportunity is to always work within team and try
to lead team effectively as accomplish needs.
9

2.4 Personal and professional development plan based on identifies need.
The personality development plan is created to make themselves aware about the skills
that are required to be developed by them and the qualities which are essential to be developed
according to which organisational gaols are going to achieve easily. From the below image is can
easy understandable how development plan is made and it would more clearly understand by the
development plan of a Travelodge hotel manager. s
Development
objectives
Prioriti
es
Activities to
be undertaken
Resources Target
start date
Target end
date
Criteria for
success
Communicati
on skills
(speaking
skill while
communicati
ng with large
group)
Very
high
Take part in
debate
competition,
group
discussion,
read
newspapers,
magazines and
Try
communica
te with the
team
members to
make it
more fluent
and
20/01/19 25/04/19 To take the
feedbacks from
the manager,
team and the
employees to
make the
communicatio
n more
10
Illustration 1: PERSONAL DEVELOPMENT PLANNING
(Source 1: Personality and Professional development. 2019)

read novels
daily.
communica
te with the
seniors as
well.
effective.
Operational
knowledge
Modera
te
To develop my
operational
knowledge I
have join
tuitions
somewhere or
learn through
observing the
subordinates.
Learn from
the seniors
or by doing
work in the
organisatio
n.
25/01/19 26/02/19 To ask from
the co-workers
that my
operational
knowledge is
improving or
not.
Leadership High To develop this
I will take part
in personality
development
program &
through
observing the
leaders.
Talk to the
senior
manager
the ways of
developing
the
leadership
qualities.
28/01/19 05/03/19 To take
feedback from
the seniors or
from the
leaders.
Team
building
Very
high
To develop this
I will take part
in group
activities, be
the leader of
the team.
By working
in the
existing
team in the
organisatio
n.
20/01/19 03/03/19 To take
feedback from
the team to
make the team
more effective.
11

TASK 3
3.1 Process and activities required to implement those development plan.
It is very important for an employee to develop the skills which are required in the
organisation to make the work more effective. To implement the development plan effectively, it
is essential to adopt the particular process and activities. The steps considered to implement the
development plan mention below:-
 Step 1 To know the goals and aspiration - The first is while help in implementing
the development plan is to know the targeted goals & objectives in personal life then
it is possible to implement the plan.
 Step 2 To discuss with manager and conduct the research:- When the gaols and
aspiration are set after that I will discuss manager which type of activities should be
conducted to implement plan. After, research related to activities I will conduct, this
analysis help to develop those skills.
 Step 3 To map the major strategies:- Once the goals & objectives are set then
person is required to map the major strategies according to which they are going to
implement the development plan (Thom, 2017). In strategies the style of
implementing also identified. In this it's strategies are framed related which type of
training and development sessions I will attain to overcome issues.
 Step 4 Setting targets:- According to the goals & objectives the target while be
determine to the manager. The skills which are need to be develop in this person
identifies the target at what point skill is required to be developed. The targets are set
according to where they want to be and at what stage they want develop their skills.
In the budget are also decide as how much findings and investments required to
develop those skills. Their is always fees attached to seminars which I have to attain
to develop my weak skills.
 Step 5 Take actions & measurement of progress:- In this the person should know
to meet the deadlines timely. In the actions takes place according to which progress of
skills will measures. If any flaws determines then it will be overcome at that time
only.
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 Step 6 Feedbacks:- When implementation of development plan executed
successfully then person will get the valuable feedbacks from the employees, team
members, from the subordinates and from the seniors management.
3.2 Undertake and documents development activities as planned.
There are no precise and clear activities confined for developing the skills. As I am the
manager of Travelodge hotel so to develop my skills it’s my responsibilities to perform the
activities as well as the documentation to develop the skills by which organisational objectives
can be achieved easily (Yoo and Sawyerr, 2014) . The skills need to improved and the activities
which are required to be developed are:-
 The first I need to develop the communication skill I was attained the debate
competition, take part in the group discuss and try to read novels by which this help me
as a manager to improve my communication skill and no misunderstanding will create in
the organisation.
 I had try to complete the work timely and be flexible in every situation. As this will
increase the organisation needs & requirement. Being an manager I will be more adaptive
in every situation by which organisational goals as well as individual goals also
achieved.
 I am going to make sure that put the extra efforts in developing my skills, deliver more
time in enhancing the operational skill by which the decision making of the hotel can't get
effected. If daily decisions are get effected, then its can't be possible for the organisation
to achieve the targets according to the strategies which are formed by the top
management.
 Being a leader I am going to get involve more in the team work as I want that improve
timely as it is develop but after that I can't face any problem to develop according to the
time.
 As a manager I had try to think differently and improve my thought process which will
help me in improving the skills like operational knowledge and the leadership skill in the
organisation.
Date Skills Activity What has
been learnt
Outcome Further
action
13

20/01/19 Communication
skills
I will attend
various debates,
take part in group
discussions, read
novels, etc.
To be aware of
where the
flaws lies and
how
successfully
the
implemented
methods
helped me.
To monitor
and taking
review with
everyone
weekly.
Taking
everyday
feedback from
people about
my
communicatio
n and making
time for
improving this
on daily basis.
20/01/19 Time
management
skills
I will assign work
with the prioritise
and give more
priority to the
most important
work as this will
help me in
maintaining
flexibility in
every situation.
This will
improve the
organisations
needs and
requirements.
This will help
me in
maintaining
work life
balance and
meeting
organisational
goals and
objectives
with
individual
goals.
In future, I will
devise the time
strategies such
that it will help
me in devising
the plans for
the activities
of personal
development s
well.
20/01/19 Operational
skills
I will use
effective methods
like democratic
leadership style,
resolving
conflicts, etc. to
develop my skills.
These are
much broader
in concept and
needs to be
deal with care
so that
organisational
goals and
It will develop
productivity
and
organisational
goals and
objectives will
be achieved
with full
I will
concentrate on
daily basis on
which areas of
operations are
needed
improvement
and take
14

objectives will
be attained.
potential and
effectively.
corrective
measures.
3.3 Own learning against original aims & objectives set in the development plan.
Critical reflection is a process to make experience more learning and making people more
about their task. This is very important to understand the what things employee learnt and which
items they wants to learn in organisation so that effective operations can be conducted. My skill
need to evaluated on timely basis otherwise it become difficult for organisation for improve the
activities so a that skills are being developed. The timely skills should be develop otherwise
people aren't be able to complete required activities in time. The learning is essential and timely
learning is more important for the organisation to manager should have as well as the employees
(Zierer and Hattie, 2017). There are the skills that develop appropriately and some are not
develop properly by for which the further development plan as been made. The skills are:-
 Communication skill:- My communication skills are develop properly and no more
activities are required to develop this skill further. The communication need to be
effective then only the organisation can achieve the goals as the company in hospitality
industry then its is essential to have the strong communication (Koerner, 2017).
 Operational knowledge:- The operational knowledge is not properly develop by me. As
its required more time to develop and the activities are needed to be performed more. If
this is not developed appropriately then decisions are not performed effectively in the
organisation. It is require to have the strong operational knowledge as the daily basis
decisions are formed by the manager of Travelodge hotel only (Grant, 2017). For me its
important to learn every aspects of the operations.
 Leadership:- As a manager its important for me to have the leadership qualities then
only I can make employee to perform the task effectively & efficiently in the
organisation. The leaders have to be influential to their employees by which they do the
work and motives them to do the work (Glazer, 2017). The more activities are required to
be performed to develop leadership skills in myself.
 Team building:- The after implementing the development plan and properly working
upon it now I am been able to build the team effectively and make sure that there is no
stress full situation in the organisation which make the cause between the employee and
15

the guest (White, 2014). The conflicts are solve easily. There is no more activities are
required to improve the skills as this skill is develop properly.
3.4 The updated personality development plan.
In this I have made my updated development plan, there are some skills which are
develop by implementing numinous activities and skills are still not develop appropriately
(Sangster, 2017). In this at some point skills develop but to develop at a pro level the manager is
require more time. To develop those I have required some more time as well as to prepare the
new development plan. The updated development plan are:-
S.no
.
Skills and
developme
nt
objectives
Priority Reason for
not
developing
the skills
Corrective
actions
taken
Activities
to be
undertake
n
Judgeme
nt
criteria
Time
period
1 Leadership
quality
High As, a manager
I am not been
able to attain
the proper
leadership
programmes
due to which
this skill
required more
time to
develop. At
some point it
is develop but
more days are
required
develop after
which for me
leading the
To improve
this skill
and
excellent in
leading the
team. I will
timely
attained the
leadership
programme
s, be the
part of
personality
developme
nt
programme
s after
which I can
Watch
videos of
other
leaders,
read novels
of
successful
leaders,
etc.
The top
manageme
nt,
subordinat
es and the
team
members
have the
authority
to judge
my skills.
In
judgement
they judge
at what
extend the
target is
achieved.
I have
required
75 days
further to
develop
this skill
effectively
and to be
proficient
in this
skill.
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team become
easy.
lead the
team
effectively.
2 Operationa
l
knowledge
Medium I am not get
time to make
focus on
gaining the
operational
knowledge. Its
very essential
to have as I
am a hotel
manager of
travelogue. To
develop rise
my skill I have
require more
time to
develop this.
To develop
more
operational
skills I
have
required to
get engage
in the
activities
like
learning
through
internet
and the
regularly
take the
classes by
which
activities
are
improved
effectively.
Learn more
about
operations
and its
functions
in an
organisatio
n.
Seniors
and the
subordinat
es have
the
authority
to judge
my
performan
ce
whether it
is
improved
or not.
The
further
time which
I have
required is
around 2
months
more.
TASK4
4.1 Solutions to work based problems.
Work based problems are obstacles and issues relating to the difficulties faced by
employees in the organisation. These problems are complex and are not defined and need to be
solved in social settings, involving others for team working. As a manager of Travelodge Hotel
17

Bromley Central, I will use solutions in various aspects in my organisation for minimising
troubles and obstacles faced by employees and they are discussed below :-
 Communication skills :- Communication is very crucial in business. It helps in
exchanging the information, ideas and views of different people in the organisation. It is
very important for the manager to communicate appropriately in an organisation. To
reduce this problem, I would effectively communicate with my colleagues and staff in
terms of instructing them of having clear mission and vision about the organisation and
work in accordance with it. Moreover, to reduce staff turnover, I would communicate
with my subordinates regarding their problems and address them accordingly to maintain
a healthy environment.
 Motivation :- Motivation goes a long way in reducing employee turnover. As a manager,
its my duty to motivate employees either financially, in form of rewards and bonuses or
non financially like enrichment, transfers, etc. which will improve the performance of
employees and help them to work with full zeal and confidence for attainment of goals.
Motivation would allow me to retain the staff at Travelodge Hotel
Bromley Central and ensure their consistent performance.
 Training :- It is the method which helps in providing effective guidance and training to
the employees. As the business environment is highly dynamic so organisation has to
keep updated it policies and programs. These programs of Travelodge Hotel
Bromley Central may be focused on individual performance or team performance. In order to
maximize the effectiveness of training and development program, organizations must constantly
assess and identify their employees current training and development needs to prepare them for
their next positions to achieve higher growth. Thus, when employees are fully trained and aware
of the duties which are required to be performed by them, then it further helps in solving problem
of the organisation.
 Dividing work :- It is useful for solving work related problems because a clear cut job
description and duty assignment for each employee ensures that all necessary tasks are
completed. I will assigning specific duties also allows employees to specialize and
perform their tasks efficiently. An evaluation of your current employees and their
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responsibilities is a key step in dividing duties. It also eliminating redundancy in the
duties each person performs makes more efficient use of time and money in Travelogue.
 Resolving conflicts :- I will try to resolve the issues and conflicts that may arise between
the organisation, individuals or teams. Conflict Resolution requires a lot of time and
commitment. One of the ways to further engage the employees of Travelodge Hotel
Bromley Central in the conflict resolution process is to help them understand why conflict
resolution is beneficial at the workplace. It helps in building relations and workers will work
with full confidence and zeal. It enhances the commitment between conflicting partners.
Working through the conflict with others unites the conflict partners as they face problems and
deal with challenges together.
4.2 Communicate in numerous styles suitable at various levels.
Communication is very essential in an organisation verbally, non verbally or written.
Without effective and efficient communication, no organisation can exist. As a manager of
Travelodge Hotel
Bromley Central I will use the following communication styles in my working:-
 Assertive style :- This is the healthiest and most effective style of communication. I will
use this style for various purposes like accomplishing goals without hurting the
employees, medium pitch while speaking, maintaining proper eye contact, etc. This will
enhance the confidence level in me while communicating. Because assertiveness is based
on mutual respect, it's an effective and diplomatic communication style. Being assertive
shows that the employees of the Travelodge Hotel
Bromley Central respect themselves because they are willing to stand up for your interests and
express your thoughts and feelings. It also demonstrates that you're aware of the rights of others
and are willing to work on resolving conflicts. By adopting this style in my working I will be
able to gain self confidence and esteem, earns respect, improves communication, etc.
 Submissive style :- This style is about pleasing other people and avoiding conflict in the
organisation. This style will help me in identifying that other people's needs are more
crucial and they have more rights. In this style, I will maintain soft pitch of voice. By
adopting this type, people in Travelodge Hotel
Bromley Central try their best to please others and avoid conflict. They will treat the needs of
other as more important than theirs and behave as if the other person has more rights and more to
19

contribute. They are apologetic because they feel as if they are imposing when they want
something. They try their best to avoid any confrontation and will yield to preferences of other
people. They feel like the victim and they refuse compliments and don’t express their desires or
how they are feel.
 Promoter style :- This style is about increasing enthusiastic and people driven. This style
will help me in maintaining inter personal connections with my employees. When I will
use this style in Travelodge Hotel
Bromley Central then people will spend hours talking about their weekend plans but will also
detail a project from start to finish, providing the most intricate of details. They are always
talking about their lives, plans, and ambitions, and are just as quick to ask you the same and they
will love to deliver personal messages to the collogues.
 Controller style :- This style will make me act as controller which focuses on goal and
major motivation is on to get things done. In this, I will communicate point to point, set
and clarify goals and objectives, solve problems and objectives, etc. By suing this style I
will be able to motivate and dedicate people towards their tasks. I will be able to make
them goal-oriented and determined to meet deadlines and objectives.
4.3 Use effective time management strategies.
Time management refers to managing time effectively so that the right time is allocated
to the right person. It is one of the most important skill in life. If an individual is not managing
time well, then they cannot accomplish goals and objectives of work and life. Time is the
greatest equaliser in life. As a manager ofTravelodge Hotel
Bromley Central, I will various time management strategies which will help in reducing
employee turnover and they are discussed below :-
 Setting goals :- I will set the goals right way by using SMART goal method. This will
help me in setting goals by giving proper structure and plan. The best way is to break
these daily goals into chunks of small manageable activities of shorter time targets.
Tracking the performance against these goals at the end of the day. This will help me to
keep an eye on the progress towards improving work performance in Travelodge Hotel
Bromley Central.
 Setting priorities :- I will set work priorities and complete the most demanding and
important task first. This will help me in managing time according to the task which are
20

needed the more priorities. Experts agree that the most important tasks usually aren't the
most urgent tasks. However, we tend to let the urgent dominate the lives. In this strategy I
will use one of the easiest ways to prioritize work is to make a "to do" list. Whether you
need a daily, weekly or monthly list depends on your lifestyle.
 Setting deadlines :- I will set deadline for completion of task. This will help employees
to not to ask regularly to the superiors about when they needs task to be completed. This
will also help them in determining how much time they will have to devote for a
particular task so that it can be finished before the deadline.
 Effective planning:- I will train my employees for making effective plans for their day.
If they will plan their day in advance with proper time allocations then it will become
easy to achieve success and higher growth and enhance development. By planning
effectively, I will be completely aware of all the tasks that are to be completed within the
specified time frame.
 Delegate some tasks: As a manager, I will need to get the work done, but it doesn’t
mean I have to do all the work by myself. Delegate some of the tasks to your colleagues
or subordinates. I will make my subordinates feel empowered. This will help in
completing all the targeted tasks efficiently. Some of the tasks may need special expertise
so don’t hesitate to take the help of colleagues or peers , expert in that area. Some of the
tasks may demand only supervision from your side, don’t get fully engaged into
completing these tasks in Travelodge Hotel
Bromley Central.
CONCLUSION
From the above report it is concluded that for a manager it is important to learn the
organisation system on regular basis. The learning is done through the internet, research or by
themselves. For a manager it’s important to develop those skills which are set by the
organisation. In this report the skills are develop the manager which are according to the
performance standards. The development plan is also created by which skills are develop more.
Then the manager will timely update its skills or the betterment of its performance. The manager
21

finds the solution in the context of the organisation problems which help them to achieve the
objectives as well as the strategies formed fulfil the objectives.
22

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<https://www.managers.org.uk/knowledge-bank/personal-development-planning>
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APPENDIX
SKILL AUDIT
Communication skills ( oral and written) No Not
entirely
sure
yes
I am confident in written documents, e-mails and journals. ✓
I am able structure the ideas and communicate with employees in written
formate.
✓
My writing style is appropriate ✓
I am not been to able to communicate with large number of people
together.
✓
Faced a lot of difficulty in communicating with people who are unknown
to me.
✓
I am able to communicate with small group of people in organisation. ✓
Detailed oriented:- No Not
entirely
sure
Yes
I am very much detailed oriented ✓
I am able to gathered all information related to task and roles are
assigned to workers.
✓
I am been able to judge every one performance on timely basis ✓
Leadership:- No Not
entirely
sure
Yes
25