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Approaches of Operational Management

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Added on  2020-12-18

Approaches of Operational Management

   Added on 2020-12-18

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MANAGEMENT ANDOPERATIONS
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Roles and characteristics of leader and manager..............................................................1P2 Role of leader and function of manager in different situations.........................................3P3 Application of different management and leadership theories..........................................4TASK 2............................................................................................................................................5P4 Approaches of operational management and role played by manager and leader............5P5 Significance and value of operation management.............................................................7P6 Assessment of the business environment factors that impact on operational management8CONCLUSION................................................................................................................................9REFRENCES.................................................................................................................................10
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INTRODUCTIONIn the words of Henry Fayol, management means to plan, organise, direct and controlactivities of other people. Operations are the work which is done on daily basis in an enterprise(Mali-Swelindawo, 2012). These activities generate revenue for company and it involve taskslike manufacturing goods, provide services to customers etc. M&S is a multinationalorganisation which is running their business in retail sector. This firm is known for quality oftheir products and effective leadership approach. This assignment will discuss about differentroles of manager and leader. It will also include function of manager in various kind of situationfaced by a business. Few theories of management leadership and concepts of management willalso become part of this file. This project will explain approaches and importance and ofoperational management. TASK 1P1 Roles and characteristics of leader and managerM&S is a public limited company which is mainly known for clothing business but nowthey are selling various products like beauty products, home décor, etc. Around 85000 people areworking in this company and their net income is approximately 115.7 million pounds. M&S isalso increasing their food retail business and out of approx. 979 stores in UK, around 600 areonly selling food items. Management StructureM&S has a flat structure in their organisation. This company does not have much layersin firm and their CEO is in touch with head of different departments like finance, humanresource, manufacturing etc. Managers can directly contact to these department heads and sharethem problems and ideas of employees . Flat organisation structure played significant role insuccess of M&S. When an enterprise is present in many countries and they are selling variouskind of products, then tall organisation structure cannot work for the company because of variousflaws which are present in it, like slow decision making process. Manager – Manager is a person who is in charge of managing all the work relating to certainactivity (Skúlason, 2011). This person is responsible for executing the plans which is made byleaders. 1
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